• Business Development Manager with min 3+ years’ experience in GCC/Abu Dhabi or Qatar• Selling of IT Hardware and Services with System Integration companies• Should have sold directly to large enterprise accounts in the India/Overseas• Should have track record of closing big deals on Hardware• Excellent communication Skills - Presentation Skills• Self - Starter• Proven Sales Track Record of selling to large enterprise accounts• Existing relationships with CIO's / CXO’s of large enterprise accounts

• Business Development Executive with min 1 - 2 years’ of experience in GCC/Abu Dhabi.• Selling of IT Solutions and Services with System Integration companies• Outsourcing Services• Should have sold directly to large enterprise accounts in the India/Overseas• Should have track record of closing deals on Solution / Services / Applications/Hardware• Existing relationships with CIO's / CXO’s of large enterprise accounts

Put customer needs first, be energetic and provide first call resolution (FCR) to all the customers.Support Call Centre team with their inquiriesHandle customer calls transferred from the call center.Handle contractors and technicians’ callsMonitor command Centre maintenance queue via field service view tracking.Evaluate problems of the maintenance request, verify details are good enough to log the request for the site team contractor to act uponPromptly coordinate with the Site team on regular intervals to ensure upcoming appointments are attended as well as necessary updates are done by them on existing one.Identify and escalate issues appropriately and ensure a timely response.Ensure best in class customer satisfaction is provided on the service request.Support customers on multiple channels and verify information as per process.Educate customers on procedures, and processes to ensure the interaction is valuable to the customer.Ensure escalations are followed up within specified timeline.Minimum Diploma Degree /bachelor’s degreeMinimum 2 years of contact Centre experience in a Soft Skill driven environmentGood English language skills required. (Arabic language skills preferred) • Excellent communication skills both written (Email/Chat) and verbal (Voice)

Put customer needs first, be energetic and provide first call resolution (FCR) to all the customers.Be a first point of contact to handle and resolve customer enquiries with accurate information.Evaluate problems of the customers and provide logical lasting solutions.Identify and escalate issues appropriately and ensure a timely response.Ensure best in class customer satisfaction (CSAT)Support customer on multiple channels (Voice, Email, Chat) and verifying information as per process.Educate customers on procedures, and processes to ensure the interaction is valuable to the customer.Ensure escalations are followed up within specified timelineMinimum Diploma Degree /bachelor’s degree • Minimum 1 years of Contact Centre experience in a Soft Skill driven environment • Good English language skills required. (Arabic language skills preferred) • Excellent communication skills both written (Email/Chat) and verbal (Voice)

• Business Development Manager with min 3+ years’ experience in GCC/Abu Dhabi• Selling of IT Hardware and Services with System Integration companies• Should have sold directly to large enterprise accounts in the India/Overseas• Should have track record of closing big deals on Hardware• Excellent communication Skills - Presentation Skills• Self - Starter• Proven Sales Track Record of selling to large enterprise accounts• Existing relationships with CIO's / CXO’s of large enterprise accounts