What Will You Do Professionally manage your team of Customer Success consultants build customer relationships with a portfolio of assigned accounts Make sure your team meet and exceed customer retention goals and ensure consistently high retention rates. Build and maintain strong, trusted working relationships with key decision-makers and power users starting from onboarding and throughout the customer lifecycle. Gain a thorough understanding of assigned client s needs, business objectives, and processes to ensure that they successfully adopt and deploy Foodics Ensure that customers derive maximum value from Foodics and collaborate with the sales team to help upsell additional services, integrations, and features. Identify risks to client success and aggressively/proactively engage the client whenever there s an identified retention issue. Develop and execute retention plans for customers who may be at risk Drive resolution of escalated account issues in coordination with Billing, Support, and other departments. Gain and maintain an expert knowledge of Foodics products and services. Be a voice for the customers internally and help senior leadership understand product concerns, shortcomings, and missing features that are important to the customers. Manage contract related inquiries, questions, and issues from clients and other departments. Liaise with other team leaders to make sure that Foodics clients are getting the best service possible What Are We Looking For BS Degree in Information Technology, Computer Science, Management Information System, business or relevant field Minimum of 4 years proven success in Customer Success or Account Management role for a technology company, preferable a SaaS company. Experience managing a diverse team of account managers/customer success consultants. Experience with account portfolio planning, management, and prioritization High attention to details and willingness to get in the weeds to fix a problem Knowledge of customer success best practices Experience driving client adoption of technology or software product Exceptional communication and relationship management skills Fluent in English and Arabic is a must. Willing to travel from time to time (within Egypt) Passion for food and restaurants Self-starter with ability to work independently across functional groups and on multiple initiatives simultaneously Must be flexible to work in a fast-paced and evolving environment

Who Are We We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. The Job in a Nutshell We are looking for a Freelance/contract based front-end developer with experience in React.JS. You will be responsible for building client-facing components and SPA applications. Ensuring high-quality, clean, and maintainable code is essential. This is a dynamic engineering role where you will work on core products and develop designs and functionality from scratch. What You Will Do Use markup languages like HTML to create user-friendly web pages Maintain and improve website Optimize applications for maximum speed Design mobile-based features Collaborate with back-end developers and web designers to improve usability Get feedback from, and build solutions for, users and customers Write functional requirement documents and guides Create quality mockups and prototypes Help back-end developers with coding and troubleshooting Ensure high quality graphic standards and brand consistency Stay up-to-date on emerging technologies What Are We Looking For BSc degree in Computer Science or relevant field Proven work experience as a Front-end developer Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model Thorough understanding of React.js and its core principles Experience with popular React.js workflows (such as Flux or Redux) Good understanding of asynchronous code Experience with consuming RESTful APIs Ability to write efficient, secure, well-documented, and clean JavaScript code Experience with writing unit tests Comfortable working with version control tools such as Git, SVN etc Proficiency in English is a must Who Will Excel Front-end Experts with a very special passion for React.JS Framework. Proven background on Fintechs and Foodtechs is a plus. What We Offer You We believe you will love working at Foodics! This is a contract based role that can be performed along with other job(s) We offer highly competitive compensation packages in USD. Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.

Who Are We We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region.The Job in a Nutshell The Senior Backend Engineer will be part of the tech team and will be expected to create, maintain, test, and debug our back-end web applications. The ultimate goal is to provide fully functional and stable applications.What You Will Do • Establish and guide the architecture of several web applications.• Collaborate with other designers, engineers, and product managers.• Design and implement new features and functionalities.• Write well-tested code with a knowledge of test-driven development.• Solve complex performance problems and architectural challenges.• Write beautiful and well-designed code that explains itself.• Integrate data from various services and databases.• Offer coaching and mentoring to Junior engineers.• Research and lead the adoption of new systems/technologies.• Look for ways to eliminate technical debt, improve performance, and organize the code base.What Are We Looking For • A minimum of 5 years experience in developing large-scale web applications.• Extensive experience with relational databases.• Solid PHP / Laravel experience is preferable.• Experience writing unit and integration tests.• Embracing software principles such as SOLID• Someone with experience in in designing, implementing and deploying backend services with a focus on high availability, low latency, and consistency• Solid understanding of REST APIs.• Knowledge of modern queuing and caching systems like Redis .• Solid understanding of background jobs.• Experienced in leading technical projects in a fast paced environment• Great communication skills and a proven past of working effectively with different stakeholders• Strong analytical skills and problem-solving abilities.• Experience with building foodtech applications is a PLUS.• Experience with monitoring tools is a PLUS• Communicating well verbally in English.• Ability to adapt to a time zone difference, and thrive in a remote working environment.What We Offer You We believe you will love working at Foodics!• We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups• We offer highly competitive compensation packages in USD, including bonuses and the potential for shares• Out of Country Work: We offer the option to work outside of your country of employment for up to 30 days annually• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment• Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company