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Fusion Group Holding

Fusion Group Holding

Job PurposeThe Dynamics 365 CRM Techno-Functional Consultant will lead the design, configuration, customization, and implementation of Microsoft Dynamics 365 Customer Engagement (Sales, Service, Marketing, Field Service). This role combines deep functional knowledge with strong technical skills to deliver tailored CRM solutions that meet business requirements and ensure successful adoption.Key Responsibilities· Collaborate with business stakeholders to gather and document CRM requirements.· Analyze current processes and design optimized workflows leveraging Dynamics 365 capabilities.· Translate business needs into detailed functional specifications and solution blueprints.· Configure Dynamics 365 CRM modules (Sales, Service, Marketing, Field Service).· Design and implement workflows, Power Automate flows, dashboards, and security roles.· Customize Dynamics 365 using C# plugins, custom workflows, and business rules.· Develop JavaScript for form scripting and UI enhancements.· Create and customize SSRS reports, dashboards, and views.· Work with Web APIs, Azure services, and integration tools for third-party system connectivity.· Conduct unit testing and support UAT.· Participate in solution deployment, post-go-live support, and performance optimization.· Prepare end-user training materials and deliver workshops.· Provide ongoing support for CRM users and resolve technical/functional issues.· Act as a liaison between business stakeholders, vendors, and technical teams.Qualifications & Skills· Bachelor’s degree in Computer Science, Information Systems, or related field.· 7 years of experience in Microsoft Dynamics 365 CRM (Customer Engagement).· Strong knowledge of CRM modules: Sales, Customer Service, Marketing, and Field Service.· Hands-on experience in:· - Programming: C#, JavaScript, TypeScript (for custom development and form scripting).· - Customizations: Plugins, workflows, Power Automate, web resources.· - Integrations: REST/SOAP Web APIs, Azure Logic Apps, Data Export Service.· - Data Migration: KingswaySoft, SSIS, or equivalent ETL tools.· - Reporting: SSRS, Power BI dashboards.· Familiarity with Power Platform (PowerApps, Power Automate, Power BI).· Basic understanding of DevOps pipelines for CRM deployment (Azure DevOps).Preferred Certifications· Microsoft Certified: Dynamics 365 Customer Engagement Functional Consultant Associate· Microsoft Certified: Power Platform Functional Consultant Associate· Microsoft Certified: Azure Fundamentals (AZ-900) – AdvantageKey Competencies· Strong problem-solving and analytical skills.· Excellent communication and stakeholder engagement abilities.· Ability to manage multiple priorities in a fast-paced environment.· Consulting mindset with strong presentation and client interaction skills.Key Performance Indicators (KPIs)· Project Delivery: Achieve 95% on-time delivery of CRM projects and enhancements.· User Adoption: Reach 85%+ active user engagement within 3 months post-implementation.· System Uptime: Maintain CRM system availability at 99.9%.· Issue Resolution: Resolve 90% of CRM-related support tickets within SLA timelines.· Stakeholder Satisfaction: Achieve 90% satisfaction rate in post-implementation surveys.· Customization Quality: Ensure zero critical defects in customizations post-go-live.

Posted 7 months ago

Job Description:JOB PURPOSE / OBJECTIVEExecute the category procurement strategy by conducting strategic sourcing initiatives, managing supplier relationships, implementing best practices for procurement activities, negotiating framework agreements and handling Contract Administration (post award) process. Collaborate with end users and suppliers to identify cost saving initiatives or levers for category procurement. Handle high-value purchase orders not under framework agreement.KEY ACCOUNTABILITIESOverarching activitiesDevelop technical and commercial expertise in procurement category, define clear category spend and preferred supplier policies and implement category strategy ensuring compliance with applicable policies and procedures.Update taxonomy and service masters1 (i.e., including new items, clarify end users doubts regarding taxonomy / masters’ usage).Handle discrepancies in contracts’ terms and conditions (if relevant, coordinate with Senior Category Specialist).Maintain taxonomy and service primaries (i.e., including new items, clarify end users doubts regarding taxonomy / masters’ usage).Support monitoring and reporting of KPIs and generation of improvement actions.Category strategy executionContinuously analyse and evaluate internal factors (technical and services requirements) and external factors (supply market dynamics) to derive inputs for category management.Assist in the development of short-, mid-, and long-term demand forecasts for relevant products and services in close cooperation with Maintenance, Finance, and Strategic Procurement teams.Contribute to long-term forecasts and predictions by providing market insights (e.g., market trends and cost information).Provide in-depth category knowledge while assisting inthe development of category strategies and category plans in close alignment with stakeholders based on supply and demand power in respective categories supported by the Head of Strategic Procurement.Recommend the right levers for each sub-category to extract maximum value from the procurement spend, also covering non-commercial levers like specification improvement and partnerships.Execute category strategies of managed L3 categories2 as per category annual plan (incl. development of framework agreements, re-negotiation of contract prices, study of initiatives, etc.).Conduct category risk management, identify potential risks and develop mitigation plans with support from head of category management.Contribute to achieving the critical success factors and KPIs in the long- term supply agreements, as well as support development of Category Management Objectives.Supplier management and Contracts AdministrationDefine base requirements and supplier qualification criteria.Draft Supplier Relationship Management plans for all suppliers.Conduct supplier relationship management following guidelines provided by the head of strategic procurement.Develop strategic relationship with suppliers.Conduct vendor relationship management initiatives (e.g., vendor driven innovation, cost reduction initiatives).Conduct performance evaluation of vendors to identify measures for continuous performance improvement (define performance criteria, KPIs, set target levels, measure performance, provide feedback, develop suppliers).Maintain risk register & basic data on Contractor performance to facilitate day-to-day decision making.Facilitate communication between Q-Chem and suppliers. Act as an escalation point and aid in resolving supplier performance issues.Coordinate discrepancies in contracts’ terms and conditions.Conduct the Contracts Administration (post award) process, including variation, claim, dispute, etc.Policies, Systems, Processes and ProceduresContribute to the identification of opportunities for continuous improvement of departmental systems, policies, processes, and practices considering ‘international leading practices’ to improve productivity and operational efficiency.Provide critical input to support the development of the section’s systems, policies, processes, and procedures to meet business requirements.Prepare supporting documents for Tender Committee, as required.Approve the award of contracts / agreements / purchases within defined economic value for Category Specialists (as per TOFA limits).Maintain high level of compliance to Company Code of Conduct, Regulations, Policies, Procedures and Standards.Organize category team meetings with Category Head, end users and other Q-Chem SMEs as needed.5. QUALIFICATIONS & EXPERIENCEEducationRequired (Qualification1 / Discipline): Bachelor’s degree in business administration, Engineering, Supply chain or related business degrees.Preferred (Qualification1 / Discipline): Bachelor’s degree in engineering and/or post graduate qualification in Contract Management or Project Management.ExperienceRequired (Years2 / Job Level3 / Industry): 3-5 years multi-disciplinary experience, of which at least 2 years should be in an Oil & Gas or Petrochemical industry or major industrial structures in Procurement activities, with 1-2 years in Strategic procurement1.Preferred (Years2 / Job Level3 / Industry): 5-7 years multi-disciplinary experience, of which 3-5 years of experience in O&G/Petrochemicals industry at a specialist / professional level in Strategic procurement.Other Job Specific Requirements and/or Vocational Accreditations[Preferred] International certifications CIPS, CSCP, SCMA, ISM or other supply chain designationsSAP (incl. SAP Ariba)MS Office ApplicationsNegotiation SkillsStrong Communication SkillsConflict ManagementHands – on experience in Petro chemical domain with specialization in multiple categories such as (Plant Services Category, Plant Materials and MRO category, CCP & Business Support category or Projects & TA category).

Posted 7 months ago

Are you a dynamic sales professional with a passion for retail banking? Fusion Outsourcing Services is looking to hire motivated Direct Sales Agents to join our team and work with one of our prestigious banking clients in Doha.As a Direct Sales Agent, you will be at the forefront of customer acquisition and relationship management, driving sales for retail banking products. Your primary responsibilities include generating sales leads, ensuring compliance with banking, privacy, and regulatory standards, assisting with documentation, and completing specific assignments in close coordination with the Team Leader. Your efforts will always ensure excellent customer service. You will play a key role in achieving sales targets and contributing to the overall growth of the business.Key Responsibilities:· Drive Sales Efforts: Promote and sell retail banking products to meet and exceed sales targets.· Lead Generation: Identify and pursue new sales opportunities through networking and referrals.· Customer Engagement: Establish and maintain strong relationships with customers, ensuring their needs are met.· Resolve Customer Issues: Promptly address and resolve customer complaints to ensure satisfaction.· Market Insights: Monitor local market trends and provide feedback to optimize sales strategies.· Sales Presentations: Conduct product presentations and demonstrations to potential customers.· Follow-Up: Ensure timely follow-up on leads and maintain accurate records of customer interactions.· Sales Reporting: Prepare and submit regular sales reports, highlighting achievements and areas for improvement.· Customer Retention: Implement strategies to retain and grow the customer base.· Training Participation: Attend training sessions to stay updated on product knowledge and sales techniques.· Adhere to Compliance: Follow all banking regulations and internal procedures to ensure compliance.Qualifications & Experience:· Degree in Business Administration, Banking & Finance, Sales & Marketing, or related fields.· 2-5 years of experience in financial services or banking.· Proven track record in retail sales (banking sales experience preferred), with a strong understanding of the banking industry.Skills & Knowledge:· Sales Acumen: Strong sales skills with the ability to close deals effectively.· Customer Service: Excellent customer service and relationship-building skills.· Analytical Skills: Ability to analyze market trends and identify sales opportunities.· Communication: Strong verbal and written communication skills.· Goal-Oriented: Highly motivated and results-driven, with a focus on achieving sales targets.· Team Player: Ability to work collaboratively with internal stakeholders and team members.· Product Knowledge: Familiarity with retail banking products and services.· Confidentiality: Awareness of customer confidentiality standards and industry best practices.Why Join Us?· Competitive salary and benefits package.· Opportunity to work with a leading bank in Doha.· Professional growth and development through training programs.· Dynamic and supportive work environment.· Incentives and rewards for achieving sales targets.

Posted a year ago