The programme aims to propel you to leadership roles such as Department Manager or Assistant Department Manager within our hotels in Egypt upon programme completion. The programme is thoughtfully divided into two nine-month placements, both of which take place at the same property. This strategy ensures a diverse exposure to various facets of hotel management, including: Food & Beverage: Dive into the realms of restaurant management, bar operations, room service, conference & banquets coordination, and purchasing.Front Office: Perfect your skills in reception services, concierge duties, business centre management, and guest relations. Hotel Support Services: Explore the inner workings of housekeeping and commercial services, gaining valuable insights into the backbone of the industry. Why choose us? Embarking on our graduate programme is a transformative journey, encompassing a structured framework of learning and development activities. Here's what you can look forward to: Programme Induction: Start your journey with a comprehensive introduction to our programme and our broader business.Personal Mentor: Benefit from a one-to-one mentor, ensuring your progress is nurtured with regular feedback. Career Development Reviews: Receive regular assessments and guidance to finetune your career trajectory.Line Manager Support: Enjoy consistent and structured feedback from your line manager to facilitate your growth. Management and Leadership Development: Engage in specialised programmes to hone your leadership and management skills.Technical Development Modules: Enhance your expertise through focused technical training.Hilton University Modules: Access a world-class education through Hilton University resources.Group Modules and Business-Driven Projects: Collaborate on group projects that translate theory into real-world experience.We foster a culture of belonging and inclusivity: We value and celebrate team member diversities.Hilton Perks: Including our Go Hilton TM Travel Programme, which provides you with access to heavily reduced hotel room rates for you, your family & friends. What is it like working for Hilton? The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and named as #1 World s Best Hospitality Workplace! We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programmes and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount programme. Hilton prioritises understanding and integrating our Team Members unique perspectives and voices along with those of our Guests, Owners, Suppliers, and Partners to cultivate a diverse and inclusive environment for all. We value and celebrate our team members diversities and individualism and foster a culture of belonging across our organisation. Joining Hilton will give you the opportunity to contribute to our rich culture and give back to the community.

As Maintenance Operative, you will support the Engineering Department to ensure an exceptional operational experience throughout the hotel. Specifically, a Maintenance Operative will perform the following tasks to the highest standards: Perform day-to-day general maintenance duties within the hotel rooms and public areas Respond promptly to maintenance issues and emergency calls Conduct regular inspection tours of the hotel to ensure all operating equipment is working correctly Work closely with the Engineering Team on any projects or schedules Maintain all tools, equipment, and working areas in proper condition Follow all Health and Safety rules within the Department and the hotel Demonstrate exceptional customer service when engaging with Guests Perform any other tasks as requested by the Chief Engineer to ensure the smooth operation of the hotel

As an Health & Safety Supervisor, you will be responsible for implementing safety and risk management processes for assigned hotels to deliver a safe Guest and Member experience. An Assistant Health and Safety Manager will also be required to carry out full investigations and audit the hotel to ensure health and safety compliance. Specifically, you will be responsible for performing the following tasks to the highest standards: Assist the Health and Safety Manager with managing health and safety, food safety, fire safety, security, trading standards, public health, housing, and disability within allocated hotels Implement safety risk management practices in line with the company's health and safety policy Assist in the reduction of guest complaints relating to health and safety, fire safety and food hygiene Work with Health and Safety Manager in reducing guest civil claims Train Health and Safety /Food Safety issues to managers, supervisors and colleagues, confirming with the Health and Safety Manager when appropriate Liaise with outside contractors and sales staff on matters of Health and Safety and food safety Assist the facilities department in monitoring contractors and enforcing Health and Safety standards as required Carry out food poisoning investigations, writing to manufactures as required and analysing Hazard Analysis information Carry out full accident investigations to include the collection of evidence, interviewing of staff and obtaining witness statements Liaise with facilities department to test fire and sprinkler systems and ensure they are on track with fire detection/prevention measures Carry out weekly fire tours of the hotel, noting deficiencies and reporting to facilities Monitor and document results following safety audits Monitor and interpret microbiological results from food sampling of all hotel kitchens and advise accordingly, confirming with the Health and Safety Manager when necessary Carry out fire training on a three and six monthly basis and provide records of attendance Tutor basic food hygiene courses for relevant hotel staff Assist in the hotel's environmental awareness and assist environmental champions where necessary

What are we looking for? Ability to analyze large volume of complex financial information from many sources and create reports, forecasts, and projections Strong problem solving skills, including ability to effectively address any issue in collaboration with others as appropriate Ability to proactively identify and prevent potential problems Ability to help develop problem solving skills among direct reports and other team members as appropriate Ability to take initiative to identify, prioritize and implement all elements required for team to fulfill responsibilities Detail oriented and organized Ability to develop presentations and effectively present to all levels of company, hotels & owners. Strong communication and negotiation skills (all levels of management and external customers) Proficient in MS Excel, Word and Outlook with the ability to quickly learn new programs when required

What will I be doing? As a Guest Relations Agent, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Agent truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards: Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests Be responsible for special room assignments and suite occupancies. Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival Manage the Guest Relations Desk in the hotel lobby Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements Maintain the inventory of Guest amenities Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events

A Sous Chef will work closely with the Executive Chef to manage all aspects of the kitchen to deliver an excellent Guest and Member experience while managing food provisions, assisting with guest queries, and controlling costs. What will I be doing? A Sous Chef, will work closely with the Executive Chef to manage aspects of the kitchen to deliver an excellent Guest and Member experience. A Sous Chef will also be required to manage food provisions, assist with guest queries, and control costs. Specifically, you will be responsible for performing the following tasks to the highest standards: Manage all aspects of the kitchen including operational, quality and administrative functions Manage the provision of food to Food and Beverage outlets and taking action where necessary to ensure compliance with current legislation Assist in positive outcomes from guest queries in a timely and efficient manner Ensure foods are of good quality and stored correctly Contribute to menu creation by responding and incorporating Guest feedback Ensure the consistent production of high quality food through all hotel food outlets Manage customer relations when necessary, in the absence of the Executive Chef Ensure resources support the business needs through the effective management of working rotations Support brand standards through the training and assessment of the Team Manage the kitchen brigade effectively to ensure a well-organized, motivated Team Control costs without compromising standards, improving gross profit margins and other departmental and financial targets Assist other departments wherever necessary and maintain good working relationships Comply with hotel security, fire regulations and all health and safety and food safety legislation Report maintenance, hygiene and hazard issues Be environmentally aware What are we looking for?A Sous Chef serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:Relevant qualifications for this roleExcellent planning and organizing skillsAbility multi-task and meet deadlinesStrong supervisory skillsA current, valid, and relevant trade qualification (proof may be required)A creative approach to the production of foodPositive attitudeGood communication skillsAbility to work under pressureAbility to work on own or in teamsIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:Previous kitchen experience in similar rolePassion for producing high quality foodKnowledge of current food trendsProficiency with computers and computer programs, including Microsoft Word, Excel and Outlook

A Hotel Marketing Public Relations Manager plays a crucial role in developing and implementing the annual marketing and PR plan, driving key objectives, current initiatives and relevant activities relating directly to the hotel. The role will be responsible for leading the hotel s marketing and PR team and ensuring the department performs an integral role in bringing together all function areas to ensure commercial targets are optimised. What will I be doing? As Hotel Marketing Public Relations Manager, you will develop and implement the marketing plan and activities for the hotel to increase brand awareness, communicate promotions to all relevant target markets and address hotel business needs. Specifically, you will perform the following tasks to the highest standards: Business Function Develop, proactively manage and implement the annual hotel marketing and PR plan to include media relations, social media, internal communications, eCommerce, brand recognition and loyalty marketing within budget guidelines Responsible for measuring key performance indicators relating to all marketing and PR activities, promotions and campaigns, and producing performance reports for all key stakeholders Manage the roll out of marketing and PR initiatives to support the hotel in meeting their targets, also by leveraging key function activity with regional marketing, corporate communications, eCommerce, marketing operations, strategic partnerships and HHonors Oversee the execution of all promotional activities, whether local, regional or global, across all available channels, ensuring brand adherence and effectiveness Manage all media relations activities and information, including maintaining and distributing press kits, press releases, photo library, brochures, newsletters, key personnel biographies and hotel question and answer sheet Oversee media visits and develop key media contacts, manage press conferences on site and be aware of media events and activities in the local area and community As the key media liaison, source and pitch interesting, newsworthy stories relating to the hotel including, but not limited to MICE, F&B, rooms, spa, architecture and design, team members and corporate responsibility Ensure sales and F&B teams receive full marketing and PR support including collateral Always be the brand champion ensuring all collateral conforms to agreed brand standards and content is compliant of corporate guidelines and within budget guidelines across all activities Support individual brand initiatives and ensure hotel brand campaigns are rolled out effectively and communicated using the right tone of voice for each segment Manage internal communications in the hotel and take responsibility for updating regional office of any local stories, awards and sponsorship events to promote locally, regionally and globally Develop, manage and grow a tailored social media strategy to drive engagement and grow loyalty Recognise and execute opportunities for HHonors as well as other hotel incentive programmes, and manage all hotel level CRM and database requirements Support Line Manager in developing marketing and PR strategy and demonstrate clear outcomes that work to support the commercial strategy of the business Identify local partnership opportunities with the regional team, and oversee the on-going execution of revenue driving activities Responsible for building a coherent social media strategy for the hotel and its outlets Seek to grow social media followers and to enhance interaction with customers on these sites using relevant tools and techniques Respond to customer postings as appropriate tackling any complaints and issues Managing Execution Achieve agreed performance goals and marketing and PR objectives of role set out by the Line Manager Oversee all marketing and PR projects in line with resources and budget objectives Manage and execute local news or stories affecting hotel business and share across region Be the marketing and PR representative in hotel commercial focus meetings, and proactively identify revenue-driving opportunities with other key stakeholders Conduct continuous analysis of competitive environment and consumer trends, and use findings to continuously evaluate and drive commercial success and social media activity Actively support Line Manager on all in-house merchandising activity and ensure all merchandising opportunities are identified, maximised and communicated across organisation Ensure full brand compliance across all marketing and PR initiatives on hotel level Lead effective content management across all available channels, including hotel website, OTAs, social media, mobile marketing and PR and partnership programs Conduct regular hotel marketing and PR audits to meet regional and global audit requirements Participate in all internal and external marketing and PR meetings and attend relevant industry events, training workshops and trade-shows Respond quickly and efficiently to all internal and external requests In liaison with corporate communications, manage communications connected with hotel crisis and any issues arising with the hotel Understand and champion Hilton's core values Undertake any reasonable task or function requested by the Line Manager to a high standard and a professional manner

What will I be doing? As an Electrical Technician, you are responsible for inspecting, diagnosing, maintaining and repairing electrical equipment to deliver an excellent Guest and Member experience. An Electrical Technician will also be required to ensure work is done to code and provide assistance during emergencies. Specifically, you will be responsible for performing the following tasks to the highest standards: Assemble, install, test, and maintain electrical equipment Diagnose malfunctioning systems to locate the cause of a breakdown and correct the problem Inspect electrical equipment to ensure coding compliance Advise management on whether continued operation of equipment could be hazardous Repair or replace wiring, equipment, and fixtures using hand tools and power tools Provide assistance during emergencies by operating floodlights and generators, placing flares, and driving needed vehicles Ensure quality inspections are carried out in line with company standards Ensure good relationships are built with internal and external customers Perform special projects and other responsibilities as assigned

What will I be doing? An Electrician Supervisor, you are responsible for all maintenance issues within the hotel, daily maintenance checks, and repairing mechanical equipment to deliver an excellent Guest and Member experience. A Maintenance Supervisor will also be required to coordinate renovation projects and develop emergency programs. Specifically, you will be responsible for performing the following tasks to the highest standards: Responsible for maintenance issues within the hotel Perform daily checks around the hotel Conduct lift emergency release procedures as required Diagnose, maintain, and repair mechanical equipment within the hotel Ensure good relationships are built with internal and external customers Maintenance of all hotel fixtures and fittings to ensure they are in safe condition and take action when any unsafe situations arise Develop, implement, and direct all emergency programs Develop, implement and manage energy conservation programs for the property to minimize expenses Coordinate renovation bidding, define the cost and scope of the project, and oversee the general contractor and subcontractors to ensure quality work is performed cost effectively Perform special projects and other responsibilities as assigned Responsible for the health and safety of the hotel Ensure monthly safety inspections take place and employees are trained accordingly

A Human Resources Coordinator coordinates and implements department activities and projects, as assigned. Provides clerical and office support and assistance to department management. What will I be doing? The Human Resources Coordinator coordinates and implements department activities and projects, as assigned. Provides clerical and office support and assistance to department management. Specifically, you will be responsible for performing the following tasks to the highest standards: Coordinates projects and activities and projects, as assigned. Provides clerical and office support and assistance to department management Maintain communication with departments involved in the assigned project/activity Route incoming mail, faxes, and packages Answer telephone and assist internal and external guests with requests Writes correspondence on behalf of the department Makes copies, send/distributes outgoing mail Uses email system to deliver and accept emails Greet internal and external customers when entering the department Assist with a variety of requests Maintains detailed filing system for department Maintain office supplies for department Report all unsafe conditions immediately Attend all mandatory meetings Follow and know emergency procedures as needed Keep work area clean and organized Maintain a good working relationship with other department, employees, and guess

Waldorf Astoria has continued to pioneer exceptional experiences that redefine the art of hospitality; Join our team and be part of a legacy where we shape the future of luxury hospitality. It's not just a job vacancy, we will help you elevate your career by offering a variety of learning & development programs, career growth & thousands of opportunities all around the world. Take the next step and be the star of your own success story! What we offer: Thriving work environment. Team members' special rates for Hilton hotels worldwide. Thousand opportunities for career growth and development. Comprehensive learning & development programs that fits all fields. Opportunity to give back to the community and have a bigger social impact through Social Responsibility Hilton programs. Competitive compensation and benefits. Daily duty meal. Life insurance. What will I be doing? The Executive Pastry Chef is responsible for operating the pastry section of the kitchen to deliver an excellent Guest and Member experience while planning production and developing seasonal offerings. The Executive Pastry Chef will oversee all related matters within the pastry and bakery department under the direction of the Culinary Director and within the limits of established Hilton and local policies and procedures. Specifically, you will be responsible for performing the following tasks to the highest standards: Oversees the pastry section operation of the kitchen Ensure excellent quality throughout the dessert offerings Bring creativity to the pastry offerings Supervise and coordinate all pastry and dessert preparation and presentation Plan production to facilitate daily requirements Develop appropriate seasonal menu offerings Manage food cost controls to contribute to Food and Beverage revenue Ensure compliance with food hygiene and Health and Safety regulations

What we offer: Thriving work environment. Team members' special rates for Hilton hotels worldwide. Thousand opportunities for career growth and development. Comprehensive learning & development programs that fits all fields. Opportunity to give back to the community and have a bigger social impact through Social Responsibility Hilton programs. Competitive compensation and benefits. Daily duty meal. Life insurance. What will I be doing? As a Security Officer, you are responsible for monitoring and controlling staff entrances, patrolling on a regular basis, and managing undesirable behaviour to deliver a safe Guest and Member experience. A Security Officer will also be required to investigate theft and support evacuation procedures. Specifically, you will be responsible for performing the following tasks to the highest standards: Monitor and control staff entrances Conduct regular searches of bags, etc. carried by members of staff and report discrepancies or violations immediately Control the Goods pass out procedure for any items purchased, loaned, or otherwise legitimately obtained Maintain system that monitors contractors working in the hotel in accordance with company health and safety policies Responsible for checking goods received out of hours Maintain system that records the issue and receipt of departmental keys Patrol the hotel on a regular basis ensuring fire walks take place and are recorded Ensure safe passage of cash transfers within the hotel Support evacuation of the hotel during fire alarm situations Monitor suspicious packages and be aware of bomb and terror threat procedures Provide secure storage for guest oversized items Ensure hotel facilities and function rooms remain secure and locked when not in use Maintain the Security Log Book and Incident Reports Investigate and report all allegations of theft, criminal damage and other incidents Manage undesirable behaviour in a professional manner, intervening and defusing potential altercations Liaise with Police in the absence of Security Team Leader Report any maintenance or hazard issues to the supervisor on duty Adhere to all Health and Safety Regulations

As a Food and Beverage Director, you are responsible for managing operations of all Food and Beverage outlets to deliver an excellent Guest and Member experience. A Food and Beverage Director will also be required to manage, train, and develop team members and work within all budgeted guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards: Manage all Food and Beverage Outlet operations and position them as top tier destinations within the market Maintain exceptional levels of customer service Updated with all the F&D market trends and has a creative mindset Ensure compliance of brand standards Recruit, manage, train and develop the Food and Beverage team Work within budgeted guidelines in relation to Food, Liquor Costs and Payroll Set departmental targets and objectives, work schedules, budgets, and policies and procedures Develop menus with other members of Food and Beverage team Incentivise team members to maximize sales and revenue Carry out annual and mid-year appraisals with Managers under your responsibility Evaluate guest satisfaction levels with a focus on continuous improvement Ensure communication meetings are conducted and post-meeting minutes generated Be environmentally aware Assist other departments wherever necessary and maintain good working relationships Comply with hotel security, fire regulations and all health and safety legislation

A Waiter/ess (Server) is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings. What will I be doing? As a Waiter/ess (Server), you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Waiter/ess (Server) will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards: Manage guest queries in a friendly, timely, and efficient manner Serve Alcoholic/non-Alcoholic beverages in conjunction with licensing/liquor regulations for residents and non-residents Ensure knowledge of menu and all products Ensure mis-en-place is well stocked at all floor stations Follow correct reporting procedures if faced with issues Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manor Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene Comply with hotel security, fire regulations and all health and safety legislation

A Food and Beverage Supervisor is responsible for supervising operations of Food and Beverage outlets to deliver an excellent Guest and Member experience while working with the team to ensure departmental targets are met. What will I be doing? As a Food and Beverage Supervisor, you are responsible for supervising operations of Food and Beverage outlets to deliver an excellent Guest and Member experience. A Food and Beverage Supervisor will also be required to communicate and delegate tasks to the team to ensure departmental targets are achieved. Specifically, you will be responsible for performing the following tasks to the highest standards: Supervise Food and Beverage Outlet operations Communicate and delegate tasks to the team Ensure compliance of brand standards Manage guest queries in a timely and efficient manner Represent needs of the team Assist Food and Beverage management with achieving financial targets Assist Food and Beverage management with training and development of team members Assist with annual and mid-year appraisals with team members under your responsibility Comply with hotel security, fire regulations and all health and safety legislation Be environmentally aware Assist other departments wherever necessary and maintain good working relationships

A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. What will I be doing? As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Oversee the entire Front Office operation to maintain high standards Serve as a point of contact for regular and VIP Guests Complete Night Audit duties Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel Manage, record and promptly resolve issues or emergencies that arise Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area Act in accordance with all security and emergency procedures and manage the instigation of these, as required Compile adequate handover to Early staff / Duty Manager Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts Act in accordance with policies and procedures when working with front of house equipment and property management systems Conduct annual and mid-year Appraisals with Team Members Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas Assist other departments, as necessary

An AC/Refrigerator Mechanic is responsible for maintaining all refrigeration and air-conditioning equipment and installations in good working condition by carrying out necessary repairs and preventive maintenance What will I be doing? As an AC/Refrigerator Mechanic, you are responsible for performing the following tasks to the highest standards: Reports to the A/C and Refrigeration Technician/Foreman regarding daily work progress and trouble report completion. Attains all refrigeration and A/C trouble reports on daily basis. Guest room trouble is given priority Works closely with A/C and Refrigeration Technician/Foreman and peers to carry out preventive maintenance and annual maintenance program Follows all safety rules and regulations in job, departmental procedures and instructions Carries out all other tasks assigned to him by his supervisor In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. Able to read Building, Air-conditioning, Refrigeration and Electrical drawings Able to fault find and repair air-conditioning, refrigeration and building control systems. Good electrical knowledge Knowledge of BMS systems. Experience of reciprocating Chillers and Air handling plant and cold rooms Familiar with planned Preventive Maintenance and Safety programmes Flexible and team player able to work on own initiative Good understanding of water treatment techniques and able to handle chemicals Makes periodic inspection tours to check all refrigeration equipment functioning properly Carries out guest room maintenance according to schedule programme Works closely with electrician to carry out electrical work when required, including functions and parties Daily refrigeration log sheet to be filled and temperature to be recorded Works closely with peers to assist in their job when requested by supervisor Keeps all necessary tools in good working condition, keep their working place neat and clean Attains all departmental meetings and training classes

A Human Resources Coordinator coordinates and implements department activities and projects, as assigned. Provides clerical and office support and assistance to department management. What will I be doing? The Human Resources Coordinator coordinates and implements department activities and projects, as assigned. Provides clerical and office support and assistance to department management. Specifically, you will be responsible for performing the following tasks to the highest standards: Coordinates projects and activities and projects, as assigned. Provides clerical and office support and assistance to department management Maintain communication with departments involved in the assigned project/activity Route incoming mail, faxes, and packages Answer telephone and assist internal and external guests with requests Writes correspondence on behalf of the department Makes copies, send/distributes outgoing mail Uses email system to deliver and accept emails Greet internal and external customers when entering the department Assist with a variety of requests Maintains detailed filing system for department Maintain office supplies for department Report all unsafe conditions immediately Attend all mandatory meetings Follow and know emergency procedures as needed Keep work area clean and organized Maintain a good working relationship with other department, employees, and guess

Job Description:A Food and Beverage Guest Relations Officer is responsible for seating guests and managing table set-ups to deliver an excellent Guest and Member experience while working to achieve departmental targets.What will I be doing?As a Food and Beverage Guest Relations Officer, you are responsible for seating guests and managing table set-ups to deliver an excellent Guest and Member experience. A Food and Beverage Guest Relations Officer will also be required to work in all areas of Food and Beverage and strive to achieve departmental targets. Specifically, you will be responsible for performing the following tasks to the highest standards:• Welcome guests in a polite and friendly manner• Coordinate seating for customers• Up-sell with latest departmental incentives• Manage table set-ups• Able to work in all areas of Food and Beverage including Bar, Restaurant, Room Service and Conference and Events• Follow cash handling procedures• Manage guest queries in a timely and efficient manner• Ensure compliance of brand standards• Strive to achieve departmental targets• Ensure cleanliness of work areas• Comply with hotel security, fire regulations and all health and safety legislation• Comply with local licensing laws• Be environmentally aware• Assist other departments wherever necessary and maintain good working relationships

A Recruitment supervisor is responsible for responding to applicant requirements to deliver an excellent experience while working with internal customers on recruitment needs and ensuring employee and prospect documentation is in order.What will I be doing?As a Recruitment supervisor, you are responsible for responding to all applicant requirements to deliver an excellent experience. A Recruitment supervisor will also be required to work with internal customers on recruiting needs. Specifically, you will be responsible for performing the following tasks to the highest standards:• Respond to all applicants requirements in a professional, courteous manner in line with brand standards• Direct applicants to the online application service• Guide Officers and internal customers to HR database when necessary for timely paperwork• Produce ad hoc reports from HR database as and when required• Ensure all applicants have correct asylum and immigration documentation and assist with annual checks• Work with local organisations and schools to promote the hospitality industry• Assist with recruitment fairs• Comply with hotel security, fire regulations and all health and safety legislation

A Pastry Chef is responsible for operating the pastry section of the kitchen to deliver an excellent Guest and Member experience while planning production and developing seasonal offerings.What will I be doing?As a Pastry Chef, you are responsible for operating the pastry section of the kitchen while working closely with the Executive Chef and Sous Chef to deliver an excellent Guest and Member experience. A Pastry Chef will also be required to plan production and develop seasonal offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:• Assist running the pastry section of the kitchen• Ensure excellent quality throughout the dessert offerings• Bring creativity to the pastry offerings• Supervise and coordinate all pastry and dessert preparation and presentation• Plan production to facilitate daily requirements• Develop appropriate seasonal menu offerings• Manage food cost controls to contribute to Food and Beverage revenue• Ensure compliance with food hygiene and Health and Safety regulations

A Chef de Partie is responsible for supervising staff and ensuring high levels of food preparation to deliver an excellent Guest and Member experience while assisting with food cost controls.What will I be doing? A Chef de Partie, will supervise staff and ensure high levels of food preparation to deliver an excellent Guest and Member experience. A Chef de Partie will also be required to assist with food cost controls. Specifically, you will be responsible for performing the following tasks to the highest standards:• Ensure all food preparation meets standards• Prepare and present high quality food• Supervise staff• Keep all working areas clean and tidy and ensure no cross contamination• Prepare all mis-en-place for all relevant menus• Assist in positive outcomes from guest queries in a timely and efficient manner• Ensure food stuffs are of a good quality and stored correctly• Contribute to controlling costs, improving gross profit margins, and other departmental and financial targets• Assist other departments wherever necessary and maintain good working relationships• Assist Head Chef/Sous Chef in the training of all staff in compliance of company procedures• Report maintenance, hygiene and hazard issues• Comply with hotel security, fire regulations and all health and safety and food safety legislation• Be environmentally aware

A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:• Achieve positive outcomes from Guest queries in a timely and efficient manner• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required• Ensure that the Manager is kept fully aware of any relevant feedback from guests and, or, other departments• Demonstrate a high level of customer service at all times• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy• Comply with hotel security, fire regulations and all health and safety legislation• Act in accordance with policies and procedures when working with front of house equipment and property management systems• Follow company brand standards• Assist other departments, as necessary

A Sales Executive analyses local market trends and competitor activity to generate new future business for the hotel.What will I be doing?As Sales Executive, you analyses local market trends and competitor activity to generate new future business for the hotel. Specifically, you will be responsible for performing the following tasks to the highest standards:• Analysis local market trends and competitor activity to identify new business leads• Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams• Negotiate room rates/packages with corporate clients• Develop and implement creative local marketing channels, including social media channels• Prepare company contracts for the hotel in accordance with current business and pricing conditions• Work within current business strategies and recognising potential opportunities• Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs• Attend Sales events, as required• Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads• Answer customer queries in a prompt and professional manner

A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.What will I be doing?As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:• Convert, quickly, inquiries into contracted business• Respond, positively, to sales inquiries to develop future sales leads• Identify sales leads, as appropriate• Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation• Provide prompt and efficient service while maintaining the hotels brand standards