Manage 14 -20 inbound Customer calls during an average daily shift.Diagnose and resolve technical problems for customers and field engineers.Troubleshoot hardware and software issues in various Customer environments.Educate Customers using clear verbal and written language skills.Communicate with internal teams to identify recurring issues and develop action plans to improve service quality.Collaborate with internal teams to track and resolve Customer escalations effectively.Manage case workload and backlog to ensure compliance with Customer Service Level Agreements (SLA’s).

Plan, organize, and control fabrication activities to meet project deadlines and production targets.Supervise shop floor operations including cutting, welding, fitting, and assembly of structural steel components.Ensure compliance with technical specifications, quality standards, and safety regulations.Coordinate with design, QA/QC, procurement, and project management teams for smooth workflow.Optimize resource utilization (manpower, machines, materials) for cost-effective production.Monitor daily production progress and prepare reports for senior management.Implement lean manufacturing principles and continuous improvement practices.Manage and train production staff to maintain performance and productivity.Handle client inspections and ensure compliance with international standards (e.g., AWS, ISO, ASME, etc.).