Job Summary: We are looking for skilled AC technicians with a proven track record in AC Diagnosing and Repairing, other MEP experience is a plus.The AC Technician and driver is responsible for supervising a team of technicians to perform various work on residential properties such as AC Cleaning, AC Diagnosing, AC Repairs, and other MEP works assigned to his team. This role requires technical expertise, problem-solving skills, and a strong commitment to safety and quality.Key Responsibilities:AC Maintenance:• Perform regular preventative maintenance on HVAC systems to ensure optimal performance and efficiency.• Clean and replace air filters, inspect ductwork, and check refrigerant levels. AC Repair:• Diagnose and troubleshoot HVAC system malfunctions and failures.• Repair or replace faulty components, including motors, compressors, and thermostats.• Ensure timely and effective resolution of service requests. Safety Compliance:• Adhere to all safety regulations and procedures while performing tasks.• Maintain a clean and safe work environment, ensuring tools and equipment are properly maintained and stored. Customer Service:• Communicate effectively with clients to explain maintenance and repair needs.• Provide excellent customer service and communication to ensure satisfaction.

Role OverviewWe are looking for a versatile and experienced Customer Service Manager to oversee and actively participate in all aspects of client interactions. This role combines managerial responsibilities with hands-on tasks, ensuring the seamless operation of customer service while maintaining a personal connection with clients. The ideal candidate will have a strong customer service background, prior experience in property maintenance or specialized cleaning services, excellent problem-solving skills, and the ability to manage operations effectively in a growing business environment.You will directly report to the General Manager.Key ResponsibilitiesHandle client inquiries through phone, email, and WhatsApp, providing detailed service information.Book appointments, create quotations, and prepare invoices while ensuring accurate and timely follow-ups.Oversee payment collection and maintain organized financial records.Manage escalated customer issues and complaints, delivering prompt and effective solutions.Monitor and improve customer service processes to enhance client satisfaction.Analyze client feedback and operational trends to identify areas for improvement.Act as a liaison between clients and the operations team, ensuring clear communication of service requirements.