ABOUT THE ROLEThe purpose of our Key Account Director role is to drive business development and growth opportunities through dedicated customer-centric service delivery. You will be responsible for maintaining a holistic and continuous focus on service excellence; and will be accountable for identifying and nurturing business development opportunities with existing Key Client/s. • Develop and implement a customer-centric business development strategy• Set ambitious objectives and drive results through effective teamwork ensuring achievement of KPIs• Lead the service team in delivering excellence in customer-centric service• Commercial awareness: Revenue management and forecasting on a regular basis (weekly, monthly and quarterly)• Develop and cultivate productive relationships with key stakeholders in the Business and act as the key point of contact for all customer related queries• Identify and expedite opportunities to up/cross-sell new solutions; seek opportunities to enhance the value proposition and drive revenue/margin realization• Continually assess the market/industry remaining vigilant for insights and opportunities that enable us to act fast and offer proactive solutions• Collaborate with internal teams (Marketing, Product, Content) to design and implement differentiated and profitable solutions• Effectively collaborating with internal and external customers on business-related support activities for troubleshooting/Issue resolution• Act as a Brand Ambassador and represent the company at community events and other business-related meetings, promoting the company products and services