Act as the first line of support for patients across our four telehealth and pharmacy brands, replying to queries via email, live chat, and our helpdeskHandle day-to-day patient queries on order status, delivery tracking, consultation follow-ups, address changes, and account amendmentsUpdate orders, refunds, and patient records in our e-commerce platform and CRMTriage and escalate clinical questions to our prescriber team — you will never provide medical advice, but you'll know exactly when to hand offProcess refunds, replacements, and complaint resolutions within agreed limits and SLAsCoordinate with our UK clinical team and US fulfilment partners across time zonesFlag chargeback risks, recurring complaints, and operational bottlenecks to the Operations LeadMaintain accurate patient records, ticket logs, and internal knowledge base articlesSupport the wider operations team with basic admin: invoice filing, supplier correspondence, document chasing, and data entryKeep ticket SLAs tight — first response and resolution times are tracked and reviewed weeklyIdentify patterns in patient feedback and share insights with the team to improve products, copy, and processesWork full-time USA Hours, in-office, from our Dubai office, Sunday to Thursday

Own day-to-day execution of Google Ads (Search, Shopping, Performance Max) across all four group brands - online pharmacies and doctors.Manage Meta Ads campaigns end-to-end — creative briefing, audience structure, A/B testing, and scalingRun Reddit Ads campaigns across the brand portfolio with daily budget allocation oversightNavigate regulated-industry ad policy daily — our pharma accounts run "Eligible (Limited)" by design with full certificationBuild search term analysis, negative keyword workflows, and audience signals for Performance MaxOptimise Google Shopping feeds and Merchant Center labelling, including our treatment-led tagging systemCoordinate with developers on tracking infrastructure (gtag, server-side via Cloudflare Workers, S2S integrations)Liaise with affiliate partners (Katalys, Pion/Student Beans) on integration and reportingProduce weekly performance reports — spend, CPA, ROAS, LTV-aware decisions — that the founder can read in 5 minutesSpot waste fast and reallocate budget across brands, channels, and geographiesStay current on Google, Meta, and Reddit policy updates that affect telehealth advertisingWork full-time, in-office, from our Dubai office, Sunday to Thursday

Own and grow our affiliate programmes across all four group brands in the US, UK, and EU.Build and manage direct affiliate partnerships with publishers, comparison sites, and vertical media (men's health, weight loss, longevity, lifestyle)Manage existing and new affiliate network relationships — Katalys, Impact, Awin, CJ, ShareASale, Rakuten, PartnerizeRun influencer outreach across the US, UK, and EU — sourcing, vetting, pitching, negotiating, onboarding, and managing creators on Instagram, TikTok, YouTube, and XBuild and own a structured outreach pipeline — research targets, send cold pitches, manage the CRM, follow up systematicallyNegotiate commercial terms — CPA, RevShare, hybrid, flat-fee, and gifting dealsCoordinate with developers on tracking integration — postbacks, S2S via Cloudflare Workers, conversion attributionManage creative briefs, content approvals, and compliance review for influencer content (critical in pharma/telehealth)Track and report on partner performance — revenue, ROAS by partner, cohort LTV, payout reconciliationDevelop earned-media and partnership angles with fintech/lifestyle platforms (Trading 212, Soho House, Capital on Tap, Monzo, Starling) and vertical publishers (Muscle & Fitness, Maxim, Top10 com ConsumersAdvocate org)Stay across affiliate and creator compliance — FTC (US), ASA/CAP (UK), and EU advertising standards for telehealthWork full-time, in-office, from our Dubai office, Sunday to Thursday