Handle inbound customer inquiries via phone, email, or chat in German.Assist with reservations, cancellations, flight changes, and general travel support.Provide accurate and timely information, ensuring a world-class customer experience.Log all customer interactions accurately using internal CRM systems.Collaborate with your team to meet performance targets and maintain customer satisfaction.Maintain a professional and positive attitude in all customer interactions.Work in rotational shifts with flexibility (latest shift ends at 8 PM).

Respond to customer inquiries via phone or email in French.Assist clients with travel-related bookings, changes, and issues.Resolve customer problems professionally and within defined timelines.Accurately document all interactions in the system.Coordinate with team members and managers to meet performance goals.