Handle room reservations through phone, email, and online channels.Enter and manage bookings accurately in IDS system.Provide guests with information about room availability, rates, and hotel services.Coordinate with Front Office and Sales team regarding bookings and group reservations.Ensure accuracy of reservation records and reports.

Welcome and assist guests with check-in, check-out, and inquiriesBuild strong guest relationships and ensure high satisfaction levelsHandle guest requests and concerns efficientlyCoordinate with internal departments to ensure seamless service