We are seeking a skilled and customer-focused IT Support Engineer to join our team based in Dubai.The ideal candidate must have 5+ years of experience in IT helpdesk support, providing technical assistance, troubleshooting hardware and software issues, and ensuring the smooth operation of IT systems.Key Accountabilities:· Provide technical support to employees’ queries and issues related to computer systems, software, and hardware (L1/L2 Support).· Walk end-users through the problem-solving process.· Act as an IT Help Desk representative and ensure all queries are efficiently addressed and resolved in due time.· Keep the IT Helpdesk system records up to date.· Train computer users when and as required.· Install, modify, and repair computer hardware and software, as well as computer peripherals.· Clean up and recycle computers.· Run diagnostic programs to resolve problems.· Maintain asset information for end-user IT equipment.· Provide general administration support to the IT function.· Provide high quality of customer service.

We seek fresh graduates who are eager to learn, grow, and contribute. While technical roles require engineering backgrounds, we also value individuals who are excellent communicators, team players, and creative thinkers.What You Can Expect:Mentorship and on-the-job trainingCareer path opportunities within engineering, technical, or sales departmentsA dynamic, supportive, and innovative work environment