Key ResponsibilitiesDemonstrate sincere customer focus and true appreciation for the guest experience.Oversee all salon procedures, in conjunction with company vision, mission and values.Develop Salon goals, and implement policies and procedures.Responsible for leading the efficient and effective Salon operations with the directions of the operations manager.Maintain adequate professional service and retail program.Prepare Municipality requirements and reporting matters.Supervise and ensure that employees receive ongoing training and hold meetings to keep employees updated on Salon procedures and policies.Educate employees about Salon rules and regulations/ Disciplinary actions and ensure compliance with the supervision of the operations manager.Follow the visual merchandising guidelines to ensure consistency in shop displays.Encourage and internally promote the monthly newsletters to create Salon retail and service awareness and visibility, to generate sales and increase memberships.Assist in leading sales promotions to a larger client base.Undertake duties so as to comply with the requirement of internal and external quality control.Comply with SOP’s and Occupational health and Safety requirements.Attend meetings at the request of line manager to ensure efficient communication across the operations.Enlighten employees of job responsibilities, performance expectations, client service standards, and company’s policies and guidelines.Demonstrate record of achievement against objectives and targets.Oversee the inventory cycle of supplies.Develop customer relationships and measure customer satisfaction by interacting with clients to get feedback.Handle customer complaints and implement customer service tools.Encourage and motivate team members towards accomplishing their commercial targets.Ensure equipment and physical facility in peak condition including cleanliness and repair.Manage and Team up with all the departments accordingly to create a smooth and synchronized workflow across the company.

Provide professional hair styling services to clients, including cutting, coloring, and styling.Consult with clients to understand their hair goals and recommend appropriate products and treatments.Maintain a clean and organized work area, including sanitizing tools and equipment.Build and maintain strong relationships with clients, ensuring their satisfaction and loyalty.Keep accurate records of client information, including services provided and products used.Promote and sell salon products to clients, providing expert advice on product selection and usage.Collaborate with other stylists and salon staff to create a positive and professional work environment.Adhere to all salon policies and procedures, including safety and sanitation guidelines.Stay informed about industry trends and attend workshops and events to enhance skills and knowledge.

Provide professional hair styling services to clients, including cutting, coloring, and styling.Consult with clients to understand their hair goals and recommend appropriate products and treatments.Maintain a clean and organized work area, including sanitizing tools and equipment.Build and maintain strong relationships with clients, ensuring their satisfaction and loyalty.Keep accurate records of client information, including services provided and products used.Promote and sell salon products to clients, providing expert advice on product selection and usage.Collaborate with other stylists and salon staff to create a positive and professional work environment.Adhere to all salon policies and procedures, including safety and sanitation guidelines.Stay informed about industry trends and attend workshops and events to enhance skills and knowledge.

KEY RESPONSIBILITIES 1. Front Desk: • Inform relevant technicians of the client’s arrival with treatment details and timings • Ensure communication is accurate throughout the branch and that all documents and systems reflect the correct situation of the branch • Receive and greet visitors in an efficient, tactful and courteous manner • Maintain adequate cash in drawer. • Assisting in the closing of the Branch and daily sales cash collection and ensuring they are accurately administered and completed. • Understands the customer (both external and internal) / phone and face to face, builds strong collaborative customer relationships and builds customer trust and confidence • Record delays of treatment with accuracy • Have full knowledge of Front Desk SOPs 2. Computer bookings: • Ensure the booking system is managed effectively with scheduling, reconfirmations and follow ups of client appointments changing colours in the phorest system • Check out clients after appointments and ensure that the actual treatment is recorded in the system. • Ensure accurate client details are maintained and updated on a regular basis • Sign the waiting list • Manage lunch blocking of the therapists • Check if skills of therapists are updated • Blocking of therapist leave and identify shortage if any • Money collector: • Maintain the checklists and SOP’s of the reception area • Fully conversant with all pricing structure and promotional details. • Use appropriate money collector language at all time • Have full knowledge of Money Collector SOPs 3. Client/colleague interactions: • Provide a full reception service for staff and clients • Handle customer queries and appointments and ensure response/ reconfirmation is given within the decided timeframe. • Record customer complaints and inform the Branch Manager • Actively promote BBL services and retail. • Ensure the branch ambience is maintained. • Assist Branch Manager with assignments/ task of the staff. • Uses all the required tools of communications when dealing with others (phone and face to face), keeps supervisor informed whenever necessary, participates effectively in meetings, delivers effective presentations. • Listens to client concerns with empathy and offers every possible help within the role assigned and BBL policies and procedures, ensures a follow through of the client issue till its closure • Works well in groups, helps resolve conflicts, facilitates meetings, works well with other departments, is flexible and open-minded, focuses team on strategies and goals and motivate team 4. Branch Manager Support: • Develop and maintain a courteous and professional relationship with clients. • Handle customer complaints and ensure response is given within the decided timeframe. • Guide technicians to acquire a thorough comprehension of client's needs, mistakes and misunderstanding to be eliminated • Ensure communication is accurate throughout the branch and that all documents and systems reflect the correct situation of the branch • Prepare all daily and weekly reports (Skill report, Employee movement, Maintenance & Breakage report) • Assist Branch Manager at staff meetings, or conduct meetings in absence of the Branch Manager • Assist the Branch Manager to maintain stock level and inventory. • Assist in cost control measures • Maintain cleanliness of work station and surrounding work areas and ensure that daily cleaning duties are observed • Ensure uniform code is maintained • Assist in selecting staff for core value staff recognition programs by internal monitoring • Assist in compiling requests of leave from employees • Assist in checking the compliance of requirements from Legal authorities • Assist in the management of Schedules of employees in the branch • Assist in assigning duties to technicians • Assisting in the closing of the Branch and daily sales cash collection and ensuring they are accurately administered and completed. • Assume total responsibility for the smooth running of the Branch in the absence of Branch Manager.