Provide excellent customer service by addressing guest inquiries and resolving any issues or complaints.Greet and welcome guests in a friendly and professional manner, ensuring a positive first impression.Assist guests with check-in and check-out procedures, including handling payments and ensuring accuracy of reservations.Coordinate with other departments to ensure smooth operations and meet guest needs, such as housekeeping for room requests or maintenance for repairs.Maintain knowledge of hotel facilities, services, and local attractions to provide recommendations and assistance to guests.Handle guest requests for amenities, such as extra towels or room service, promptly and efficiently.Maintain a clean and organized front desk area, including managing paperwork and filing system.Uphold hotel policies and procedures, including security measures and privacy of guest information.Assist in training and mentoring new staff members to ensure a high level of guest service.Stay updated on industry trends and best practices in guest service to continuously improve performance and exceed guest expectations.

Manage and organize daily administrative tasks such as scheduling appointments, answering phone calls, and responding to emails.Maintain accurate and up-to-date records and files, both physical and electronic.Coordinate and schedule meetings and events, including preparing agendas, taking minutes, and making travel arrangements.Support and assist other team members with administrative tasks and projects as needed.Manage and maintain office supplies and equipment, including ordering and restocking as necessary.Assist with special projects and initiatives, such as research, data analysis, and presentations.Create and maintain databases and other tracking systems.Continuously improve and streamline administrative processes and procedures to increase efficiency and productivity.Maintain confidentiality and handle sensitive information with discretion and professionalism.