Roles & Responsibilities Work Management · Hold a full grasp and understanding of the Client Excellence & Service Delivery SOP and always operate in-line with the SOP guidelines. · Hold a good knowledge and experience in Corporate Banking and specifically within the areas of: Trade, Supply Chain Finance, Payments & Cash Management, Acquiring, Cards and other Account Services · Hold a strong knowledge of bank’s Products & Services across Loans, Trade, Supply Chain Finance, Payments & Cash Management, Acquiring, Cards and other Account Services. · Awareness of other banks Product & Service offerings in the market is also beneficial · Handle customers’ requests / complaints logged on iServe in a quick and efficient manner and ensure customers are satisfied with the response and service provided · Raise awareness on iServe amongst bank’s staff and customers and drive utilization of the platform · Promote the correct approach for logging queries and requests on the platform and not writing directly to back-office functions by customers and front-office staff · Ensure effective coordination with other departments across the bank including Products, Sales, Operations, Trade, Credit, Clearing, Payments, Relationship Management, Branch Network etc. to help answer and close customers’ requests and issues. · Help identify potential product / process enhancements in-line with the requests / complaints being received via iServe and effectively coordinate with other departments i.e. Products, Operations etc, to implement these enhancements · Prepare daily, weekly & monthly reports relating to iServe to share with the Team Leader · Support customers in onboarding onto our products and services by providing the necessary forms and guidance on filling out these forms. Including digital submission of eForms. · Handout relevant digital leaflets and flyers to customers to promote bank Products and Services which are relevant for them. · Advise customers on digital solutions provided by bank and how these could help the customer’s organisation. · Help guide customers on digital completion of transactions on iBusiness, FCC, iServe and other TBG digital platforms. · Effectively identify between the different bank segments and appropriately guide customers on how to be served based on their segments. · Help customers to update their registered contact details as required to ensure they are able to use the iServe platform. · Comply with the Authentication agreement and policies and procedures of the Bank for information exchange and customer handling. Service & Quality · Maintain the spirit of CODE by supporting the IBG/CBG teams and Back Office Units as and when required. · Proficient dealing with customer queries to provide appropriate solutions to enhance the customer satisfaction levels. · Log all complaints received from customers on the CRM for routing to the Complaints Handling Unit · Remain fully updated on Bank’s policy and procedure, products / services to ensure prompt quality service to clients. · Record all ideas and suggestion provided by customers on CRM for further analysis and action. People · Take active interest in self-development & competencies to hold higher responsibilities. · Ensuring smooth transition of new entrants by providing necessary training on operating procedures and practices, systems etc. Desired Candidate Profile · Good command of English. · Arabic language skills are very beneficial. · Report writing skills. · 3–4 years of experience would be preferred. · Communications skills. · Negotiation skills. · Computer skills. · Good awareness of Technology and digital trends. · Passion for customer service and delighting customers. · Good problem-solving skills & keen eye for making operational enhancements.

Roles & Responsibilities The role is for a Fixed Term Project Manager based in Dubai to manage AIRPORTS execution– Key responsibilities is to execute Permanent merchandizing and visibility in retail stores – Product/Brand Units . Key Competency: Project Manager with Retail experience – Understanding of Retail Store environment and technical – Design, Production and Execution Experience: Managed production of units, merchandizing, and activations, preferably production experience with an advertising or merchandizing agency · Permanent Merchandizing: Oversee design guidelines adherence, technical drawings (CAD) supervision, execution & regular maintenance of Permanent Visibility & Merchandizing footprint · Vendor& Agency multiple marketing agencies, production companies and procurement vendors adhering to business processes, purchasing policies and internal code of conduct requirements · Project Management: Develop project trackers, timelines, and adherence of the same with regular updates to key stakeholders. Bridge project between design agency, production company, PR Marketing team and Retailers (Airport Retailers) · Activations: Adapt retail designs to local spaces, asset sourcing and endurance of excellence in production to match set design plans Desired Candidate Profile • Minimum 6-8 years’ experience including Project Management and production, airport execution experience preferred • Prior multinational companies and FMCG/Auto/Retail/ Luxury exposure is preferable • Strong executional ability for merchandizing and activations • Excellent relationship management skills to manage customers, • Budget management • Willingness to travel within Gulf (Abu Dhabi, Qatar, Bahrain, Muscat)

Roles & Responsibilities Company Introduction: Transguard Group was established in 2001 and has diversified significantly. We lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce with 50,000 employees! We are currently recruiting for a Senior Web & Mobile Application Developer to join our team at Transguard Group. Scope: The Senior Manager - Rewards will be responsible for implementing and administering Transguard’s compensation and benefits package, playing a key role in ensuring the company attracts, retains and motivates top talent through competitive and fair reward packages. Duration: 12 Months contract Responsibilities: Reviewing the company’s current compensation and benefits systems, policies and procedures and providing recommendations as to necessary changes Conduct job analysis / role profiling, ensuring accurate job descriptions are in place for all roles Conduct an analysis of current job grades, reporting to senior management on observations and recommendations Conduct an analysis of current employee salaries, reporting to senior management on observation and recommendations Partner with external compensation and benefits consultants to develop a compensation and benefits framework including salary structures, variable pay plans and bonus programmes Source market data and conduct comparable remuneration benchmarking Provide recommendations for annual salary structure adjustments Ensure that compensation practices are compliant with legal and regulatory requirements relating to compensation and benefits Partner with the Corporate HR team in managing the annual salary review and annual bonus cycle processes Conduct ongoing research into emerging trends, issues, and best practices Review, develop and implement Compensation & Benefits policies and procedures ensuring that polices are kept up to date and reflect business needs Partner with the Corporate HR team with organizational design changes Desired Candidate Profile Knowledge - Experience 5+ years Proven experience as a Compensation and Rewards Specialist Knowledge - Education Bachelor’s degree in Finance or HRM Knowledge – Technical In-depth knowledge of compensation and benefits practices, regulations, and trends Strong analytical skills with the ability to interpret data and make informed decisions Advanced skills in MS Excel Experience in using a HR Information System Ability to handle sensitive and confidential information with discretion High standard of verbal and written communication skills Commercial acumen Strong project management and organizational skills