Raise and maintain the quality of Trap's field services and the competency of its technicians.Plan and conduct site inspections to assess service quality and resolve client issues on the ground.Provide leadership and technical direction to supervisors and technicians to improve service quality and the client experience.Train technicians and field teams on IPM and HACCP standards in line with client requirements.Implement and maintain the requirements needed to apply HACCP standards across applicable accounts.Identify quality and compliance risks at client sites and ensure appropriate controls are in place; coordinate with HSE on workplace-safety matters.Prepare risk assessments and discrepancy reports for new and existing clients, driving proactive and preventive control measures.Support clients in achieving strong results in their third-party audits and inspections.Lead the setup and execution of quality requirements on new projects and accounts.

Inspect client sites to identify pest types, sources, and the conditions that attract them.Recommend and apply the appropriate IPM treatment — chemical and non-chemical — tailored to each site.Prepare and apply pesticides strictly per label directions and HSE safety procedures.Adjust chemical mixtures and dosages to the size of the area and the severity of the infestation.Advise clients on prevention, sanitation, and follow-up measures.Respond promptly and professionally to service requests and callbacks.Complete accurate service reports and documentation after each job.Maintain equipment, vehicle, and PPE; ensure safe storage and transport of chemicals.