Testing & DiagnosticsPerform thorough hardware and software diagnostic testing on incoming used and refurbished laptopsIdentify faults, failures, and defects including screens, keyboards, batteries, ports, storage, and system boardsUse diagnostic tools and software to assess and document the condition of each deviceGrade devices accurately according to condition and functionalityPreparation & RefurbishmentClean, repair, and prepare laptops to a resaleable standardReplace or upgrade components as required — including RAM, storage drives, batteries, and screensPerform BIOS configuration, OS installation, and software setup as neededEnsure devices are securely wiped and data-sanitised in line with best practiceQuality ControlCarry out final quality control checks before devices are approved for sale or dispatchMaintain consistent grading and quality standards across all processed stockFlag and quarantine devices that do not meet required standardsKeep accurate records of device condition, work completed, and QC outcomesWorkshop OperationsOrganise and maintain a clean, well-stocked, and efficient workshop environmentManage spare parts inventory and flag replenishment needsSupport the breakdown and component extraction of end-of-life devicesWork efficiently to meet processing targets and turnaround times