Troubleshoot and resolve complex technical issues related to AWS services, including compute, storage, networking, and databases, ensuring minimal downtime and optimal performance.Provide expert-level guidance and support to customers on AWS best practices, architecture design, and cost optimization strategies, empowering them to maximize their cloud investment.Investigate and diagnose incidents, escalating to specialized teams when necessary, while maintaining clear and concise communication with stakeholders throughout the resolution process.Proactively monitor customer environments for potential issues, identifying and mitigating risks before they impact service availability, showcasing your problem-solving prowess.