Overall responsibility of customer accounts and keeping good relationship with customers.
Ensures proper credit documentation for all customers - credit applications, Rate/tariff, discount/rebate eligibility etc.
Working with the customers and other team members to review accounts, client payments, credit history, and develop new or better repayment terms.
Ensures that generation and delivery of invoices, credit notes, statements etc., are done in time. Also verifies the accuracy of invoices/credit notes/statements etc.
Provides clarification to the customers as and when requested and ensures that there is no dispute unresolved with customer on debit notes. Ensures that debtors above 60 days are nil.
Ensures that all collections are monitored, receipts processed on time and statements send to customers on regular basis.
Ensures that debtor’s accounts are always kept up to date and provide the various MIS reports on debtors required by divisions/HO within the time limit.
Liaison with customers (including customer visits if in need) to troubleshoot disputes, errors in statement.
Ensures that all the month & year closing jobs are done in time with proper documentation.
Preparation of Daily Collection Report
Overview warehouse rental contracts and due dates. Maintain and monitor warehouse rent file including monthly recognition of warehouse revenue.
Maintaining the list of cheques collected in advance (Post Dated Cheques). Monitoring the due dates including SAP entries for PDCs and timely deposit of the PDCs.
Liaises with other departments within the company to ensure the best possible service is given to the client as well as ensuring prompt payment is received.
Supports Financial head on all works related to accounts receivable/credit control.
