Position: Application Technical Support
Department: IT
Reports to: IT Manager
Responsible for: All Alforsan Entities

Role Overview:
Report directly to the IT Manager, Application Technical Support, responsible for customizing and supporting the company’s business applications and web applications for all Al Forsan entities.

Conditions of Work:
Duties are carried out throughout all Alforsan Holding and its subsidiaries.

Duties & Responsibilities:

• Providing L2 support services software for an organization’s employees
• Technical Support for ERP-Dynamics 365 FO, CRM, POS systems
• Expertise in report development in ERP D365 system, BI report development, Power Platform, data export, and import
• Proficient in mobile apps and web applications
• Technical experience in NET, ADO Net, X++, D365 workflow, Visual Studio, SQL Server, JavaScript
• Knowledge in managing Azure / AWS server
• Required to co-ordinate with vendors, support, implement, and train internal users
• Providing first-level support to users and managing ERP applications up and running
• Maintaining existing software and hardware and upgrading
• Follow company policies and procedures, demonstrate efficient teamwork, and contribute to the success of the Al Forsan International Sports Resort
• To maintain the highest standard of conduct, professionalism, uniform, appearance, and hygiene
• To perform other duties that management may from time to time reasonably require.