Duties & ResponsibilitiesProvide professional, friendly service and ensure guest satisfaction.Register and bid farewell to guests per SOPs.Achieve membership targets and manage walk-in guests.Collect payments and coordinate with relevant departments.Maintain a well-stocked and operational Guest Service Desk.Safeguard guest privacy and uphold resort policies.Address complaints, anticipate needs, and build guest rapport.Ensure compliance with health, safety, and quality standards.Stay informed about resort services, offers, and promotions.Process membership registrations and transactions accurately.Report incidents, manage refunds, and reconcile payments.Control wristbands, gift cards, and promotional materials.Follow safety protocols and professional conduct standards.Assist with events and guest relations to uphold resort reputation.Perform additional duties as assigned by management.

Senior Riding Instructor Duties:Coordinate stable cleaners/grooms and liaise with the vet for horse health.Plan lessons, track progress, and provide Dressage/Show Jumping instruction.Assist riders with equipment, performance, and form issues.Recommend competition readiness and coach at events.Ensure facility safety, report incidents, and maintain professional standards.Support team performance management and follow company policies.Assistant Riding Academy Duties:Oversee riding school operations and ensure high standards of quality and safety.Report incidents, update policies, and supervise team performance.Recruit and train staff, plan events, and manage horse care and facilities.Procure supplies, maintain grounds, and ensure proper setup of arenas and equipment.

Duties & Responsibilities:Sales:Collaborate with management to enhance product quality and develop sales business plans, budgets, and strategies to meet business objectives.Motivate and coach the sales team to optimize revenue across key areas (Food & Beverage, Equestrian, Shooting, Water Sports, Karting, etc.).Identify new business partners and opportunities to drive growth and strengthen Al Forsan’s market positioning.Prepare and manage department budgets, sales reports, forecasts, and long-term strategic plans.Recruit, train, and supervise sales and marketing personnel.Build and maintain key accounts through client engagement, industry events, and trade shows.Develop and implement sales programs to maximize revenue and achieve company goals.Drive new event revenue and secure sponsorship deals to boost overall resort profitability.Perform any additional duties as assigned.Membership/Loyalty:Support the development and execution of membership/loyalty plans, retention strategies, and member events.Build strong relationships with members to encourage referrals and meet enrolment targets.Maintain an accurate database of members and prospects for effective communication and promotions.Represent Al Forsan in community activities to raise awareness and attract potential members.Assist in organizing and hosting member events to enhance engagement and retention.Support HOD in managing VVIP member and guest visits.

Strategic Responsibilities:Develop and implement communication strategies aligned with Al Forsan’s strategic goals.Assist in budgeting, policy-setting, and optimizing external partnerships.Oversee crisis communication planning and spokesperson training.Leverage emerging media for outreach and engagement.Operational Responsibilities:Build and maintain relationships with government and semi-government entities.Manage internal and external communications, including digital and print media.Ensure active social media presence and brand engagement.Oversee Corporate Social Responsibility (CSR) communications and crisis communication protocols.Lead and manage various communication functions, including media production and internal communications.Create, proofread, and ensure the accuracy of all content in English and Arabic.Manage partnerships and stakeholder relationships.Corporate & Organizational Responsibilities:Ensure compliance with policies and procedures.Contribute to reporting, performance evaluations, and quality control.Support change management and technology-driven improvements.Engage in professional development and continuous learning.