Job Type
Full-time
Work Type
On-Site
Location
Abu Dhabi, UAE
Experience
1 - 5 years
- Provide first-line technical support to end-users, troubleshooting hardware and software issues with a focus on quick resolution.
- Manage and maintain IT inventory, ensuring all equipment is accounted for and in good working order.
- Assist in the setup and configuration of new workstations, ensuring all systems meet company standards before deployment.
- Respond promptly to help desk tickets, prioritizing issues based on urgency and impact to the business.
- Conduct regular system checks and maintenance tasks, proactively identifying potential issues before they affect users.
- Document all support interactions in the ticketing system, providing clear notes for future reference and trend analysis.
- Collaborate with other IT team members on projects, contributing insights and assistance in areas like network management and software updates.
- Deliver user training and orientation on new technologies and software applications, fostering a tech-savvy workforce.
- Assist in maintaining network security protocols, including regular updates and monitoring for vulnerabilities.
- Stay updated on the latest industry trends and technologies, continuously enhancing personal skills to better support the organization.