Manage check-in and check-out procedures efficiently, verifying guest information and processing payments swiftly to minimize wait times.Resolve guest inquiries and complaints promptly, demonstrating empathy and effective problem-solving skills to enhance guest satisfaction.Handle reservations and manage room inventory, utilizing property management systems to optimize occupancy and revenue.Coordinate with housekeeping and maintenance teams to address guest requests and ensure rooms meet high cleanliness and safety standards.Provide detailed information about hotel amenities, services, and local attractions, creating personalized recommendations to enhance the guest experience.Assist in organizing special events and group bookings, ensuring all guest needs are met with precision and attention to detail.Conduct regular follow-up calls with guests to gather feedback and ensure their needs are met during their stay.Promote hotel services and upsell additional offerings, contributing to the hotel's revenue goals while enhancing the guest experience.Maintain accurate records of guest interactions and transactions, ensuring confidentiality and compliance with data protection regulations.Welcome guests with a warm and friendly demeanor, ensuring a positive first impression that sets the tone for their stay.

Oversee daily front office operations to ensure seamless guest experiences and uphold service excellence standards.Manage front desk staff scheduling, training, and performance evaluations to foster a motivated and efficient team.Act as the primary point of contact for guest inquiries and complaints, implementing solutions to enhance satisfaction.Collaborate with housekeeping and maintenance teams to ensure timely room readiness and address guest concerns promptly.Prepare daily reports on front office operations and guest feedback, presenting insights to senior management for continuous improvement.Utilize property management systems to track reservations, check-ins, and check-outs, ensuring data accuracy and security.

Manage daily inventory checks to ensure product availability, promptly addressing stock discrepancies to maintain optimal supply levels.Maintain cleanliness and organization of the store, creating an inviting environment that encourages customer engagement and satisfaction.Conduct regular price checks and update pricing information, ensuring accuracy and compliance with company standards.Monitor security and loss prevention measures within the store, reporting any suspicious activities to management promptly.

Oversee daily operations of the food and beverage service, ensuring seamless coordination between kitchen and front-of-house staff.Train and mentor service staff on techniques for exceptional guest experience, focusing on menu knowledge and upselling strategies.Implement and monitor adherence to health and safety standards, ensuring all F&B practices comply with local regulations.Handle customer inquiries and complaints with professionalism, transforming challenges into opportunities for improved service.Assist in developing and refining the F&B menu, incorporating customer feedback and seasonal ingredients to enhance offerings.Collaborate with the management team to create promotional events that drive revenue and enhance guest engagement.Conduct regular inventory checks and manage stock levels to minimize waste and optimize cost control.Manage and schedule staff shifts, ensuring adequate coverage during peak hours while considering employee work-life balance.Prepare detailed reports on service performance metrics, using data to identify areas for improvement and implement solutions.

Assist in the preparation and cooking of high-quality dishes under the supervision of senior chefs, ensuring consistency in taste and presentation.Maintain cleanliness and organization of the kitchen area, adhering to health and safety standards to create a safe working environment.Learn and master various cooking techniques and recipes, demonstrating a commitment to continuous improvement and culinary excellence.Engage in ongoing training and development opportunities, showing eagerness to learn from experienced chefs and expand culinary knowledge.Adhere to portion control guidelines to minimize waste and contribute to the overall profitability of the kitchen.Assist in plating dishes with attention to detail, ensuring that each plate meets the restaurant's aesthetic and quality standards.Collaborate with team members to execute service efficiently during peak hours, showcasing strong teamwork and communication skills.Provide support in special events or catering, demonstrating flexibility and adaptability in various culinary settings.

Manage and oversee a specific section of the kitchen, ensuring that dishes are prepared to the highest standards and in a timely manner.Collaborate closely with the head chef to develop and refine recipes, incorporating seasonal ingredients and innovative techniques.Train and mentor junior kitchen staff, fostering a culture of creativity and excellence while enhancing their culinary skills.Monitor inventory levels and assist in ordering supplies, ensuring the kitchen is well-stocked and ingredients are fresh.Maintain strict hygiene and food safety standards, conducting regular checks on cleanliness and proper food handling.Assist in menu planning, contributing ideas and feedback based on customer preferences and market trends.Execute cooking techniques with precision, from grilling to sautéing, delivering consistent results in taste and presentation.Participate in kitchen meetings, communicating effectively with team members to streamline operations and address any issues.Adapt quickly to changing kitchen dynamics, remaining calm and efficient during busy service periods.Evaluate dish quality and presentation before serving, ensuring every plate reflects the restaurant's standards.

Lead and manage the housekeeping team during the shift, ensuring all areas are cleaned to the highest standards.Conduct daily inspections of guest rooms and public areas, addressing any deficiencies immediately to maintain guest satisfaction.Coordinate with the front desk and maintenance to prioritize urgent cleaning requests and ensure seamless operations.Train new staff on cleaning protocols, safety procedures, and the use of housekeeping equipment to foster a skilled team.Create and manage cleaning schedules to ensure optimal coverage and efficiency throughout busy periods.Monitor inventory levels of cleaning supplies and linens, placing orders as necessary to avoid disruptions in service.Foster a positive team culture through motivation, feedback, and recognition of outstanding performance.Implement and uphold safety standards and procedures to guarantee a safe working environment for all team members.Address guest inquiries and complaints promptly, ensuring a positive experience that enhances the hotel's reputation.

Manage inventory levels by accurately tracking stock movements, ensuring timely replenishment to avoid shortages.Conduct regular stock audits to verify physical inventory against system records, identifying and resolving discrepancies promptly.Assist in receiving shipments, inspecting goods for quality and quantity, and ensuring proper documentation is completed.Maintain an organized and clean storage area, implementing safety protocols to ensure compliance with health regulations.Prepare and process requisitions and purchase orders, ensuring timely communication with suppliers and internal departments.Utilize inventory management software to update stock records and generate reports for management analysis.Coordinate with other departments to facilitate seamless inventory flow and resolve any logistical challenges.Ensure proper labeling and storage of items, optimizing space and accessibility for efficient retrieval.Assist in implementing and monitoring inventory control measures to minimize loss and improve efficiency.

Assisting with Luggage: Help guests with their luggage upon arrival and departure. Transport luggage to and from the guest's room, often using a cart or dolly.Providing Information: Offer guests information about hotel amenities, facilities, and services (such as dining options, pool, gym, etc.). Answer general questions and direct guests to locations within the hotel or nearby attractions.Room Escorting: Escort guests to their rooms, explaining the features of the room (e.g., lighting, air conditioning, TV, safe, etc.).Handling Mail and Packages: Accept, deliver, and store packages, mail, and messages for guests.Coordinating with Other Staff: Work with front desk, housekeeping, and concierge to ensure guests' needs are met. Help with various duties as needed, such as opening doors, assisting with transportation arrangements.Providing Excellent Customer Service: Maintain a friendly and professional demeanor while interacting with guests. Ensure that guest requests are met promptly and efficiently.

Develop and deliver engaging EHS training programs to ensure all employees understand safety protocols and compliance requirements.Monitor and analyze workplace incidents and near misses to recommend improvements and prevent future occurrences.Stay updated on federal, state, and local EHS regulations, ensuring the organization remains compliant and avoids penalties.Conduct thorough risk assessments to identify potential hazards and implement corrective measures for a safer workplace.Create and maintain detailed documentation of safety procedures, incident reports, and compliance audits for regulatory reviews.Collaborate with various departments to foster a culture of safety, integrating EHS practices into daily operations.Lead internal EHS audits and inspections, providing actionable feedback to enhance safety performance across the organization.Investigate accidents and incidents, compiling reports that detail findings and recommend actionable changes to prevent recurrence.Manage EHS-related records, ensuring they are accurate, accessible, and up-to-date for both management and regulatory bodies.Act as the main point of contact for EHS-related inquiries, providing expert guidance to employees and management on safety best practices.

Present and explain the menu items expertly, including daily specials, to enhance guests' dining experience.Take accurate orders and relay them to the kitchen efficiently, ensuring minimal wait times and maximum satisfaction.Serve food and beverages with precision and attention to detail, ensuring presentation meets the establishment's standards.Collaborate with kitchen staff and management to ensure smooth service flow, especially during peak hours.Upsell menu items and promotional offers skillfully, contributing to revenue growth and enhancing guest satisfaction.Greet and seat guests promptly, ensuring they feel welcomed and valued from the moment they arrive.

Oversee daily restaurant operations, ensuring that all standards of service and food quality are met consistently.Manage budgeting and financial tracking, including cost control measures to maximize profitability.Lead, train, and mentor staff, fostering a collaborative team environment that encourages professional growth.Monitor customer feedback and satisfaction, addressing concerns promptly to maintain high service standards.Oversee inventory management, minimizing waste and ensuring that stock levels meet operational requirements.Analyze sales trends and performance metrics, using data to inform decision-making and improve restaurant operations.Create and update menus in collaboration with the culinary team, reflecting seasonal trends and customer preferences.

Assist in sourcing suppliers by conducting market research to identify potential vendors and evaluate their capabilities.Prepare and issue purchase orders, ensuring accuracy in specifications and terms to avoid procurement discrepancies.Collaborate with internal departments to understand their procurement needs and provide tailored solutions that support their objectives.Monitor supplier performance and maintain relationships to ensure compliance with contractual obligations and delivery timelines.Conduct price comparisons and analyze cost proposals to secure the best value for the organization.Support contract negotiations by gathering data and insights to aid senior procurement staff in decision-making.Maintain accurate procurement records and databases to facilitate efficient tracking and reporting of purchasing activities.Assist in resolving any procurement-related issues or disputes by acting as a liaison between suppliers and internal stakeholders.Stay updated on industry trends and best practices to contribute innovative ideas for process improvements.Participate in team meetings and training sessions to enhance procurement knowledge and skills.

Lead, manage, and motivate the front office team to provide excellent customer service.Assign daily tasks, ensuring that all front office operations are carried out efficiently.Ensure that guests are welcomed, checked-in, and checked-out smoothly and efficiently.Handle guest inquiries, complaints, and requests professionally, ensuring satisfaction.Maintain a calm and effective response to difficult or emergency situations.Ensure that communication between departments is clear and effective for smooth operations.Oversee daily front office operations such as guest check-ins/outs, reservations, billing, and concierge services.Ensure proper handling of guest data, including checking the accuracy of reservation details.

Reservations Handling: Manage incoming reservations through the phone, email, or in-person, ensuring accuracy in booking details.Internal Communication: Coordinate with other hotel departments (e.g., housekeeping, maintenance, F&B) to ensure guest needs are met and requests are fulfilled in a timely manner.Accurate Billing: Prepare and ensure that guest bills are accurate and complete, including room charges, additional services, and taxes.Upselling Opportunities: Upsell hotel services, such as room upgrades, spa treatments, dining options, or tours, to enhance the guest experience and increase hotel revenue.Security Protocols: Follow and enforce hotel safety and security protocols, including emergency procedures, reporting suspicious activity, and ensuring guest safety.Record Keeping: Maintain accurate guest records, including personal information, reservation details, and guest preferences for future stays.Guest Complaints: Handle guest complaints or dissatisfaction professionally, striving to resolve issues and ensure a positive experience.Confidentiality: Maintain the confidentiality of guest information, respecting privacy laws and hotel guidelines for data protection.

Customer Service: Ensure guests are greeted warmly, check-ins and check-outs are smooth, and that guests' needs are promptly addressed.Issue Resolution: Handle guest complaints or concerns efficiently and professionally, ensuring a satisfactory resolution.Guest Communication: Provide guests with information about hotel facilities, services, local attractions, and anything else they need during their stay.Team Supervision: Oversee and coordinate the front desk team (receptionists, concierge, bellboys, etc.) to ensure efficiency and excellent guest service.Staff Training: Provide training and guidance to new employees and conduct ongoing training to ensure staff is up to date on procedures, systems, and customer service standards.Shift Management: Schedule shifts, manage daily operations, and monitor team performance to ensure smooth front office functions.Check-in/Check-out Management: Oversee and assist with check-in and check-out procedures, ensuring accuracy in guest billing and records.Reservations: Assist in managing reservations, ensuring that all guest bookings are accurate and up-to-date.Guest Billing: Ensure correct charges are posted to guest accounts and that billing inquiries are handled efficiently.System Usage: Operate property management systems (PMS), handle check-in/check-out, reservations, guest requests, and billing.

Manage relations with collection agencies.Manage relations with credit reporting agencies.Manage relations with credit insurance providers.Manage relations with the sales department.Manage all account queries and disputes.Manage Accounts Receivable and ensure all debtors accounts are reconciled regularly.Daily review of Accounts Receivable ledger and monitor incoming payment.Responsible for Ageing of Debtors and maintaining the same under control.Responsible for compiling all group billing.Focus on minimizing the AR outstanding balance.Responsible for maintaining the debtor’s ledger with regular review of the aged accounts.Monitor the AR ledger on a daily basis, If any discrepancies found then corrective measures to be taken after coordinating with the PMS vendor.Ensuring prompt, accurate and efficient system for billing of current and aged accounts.Review the AR Aging report on a daily basis.Review the guest ledger High Balance report daily and reporting discrepancies, ensuring check-in / check-out procedures are followed.Administer credit processes and policies for other departments in the hotel.Ensure the accuracy of all charges and credits to the various accounts and that they are properly posted on a timely basis.Ensure the timely credit collections of all outstanding payments.Follow up on all overdue accounts and send to debt collectors, as required.Monitor any unallocated payments from customers and apply the same with future bills.Monitor credit limits of all outstanding accounts.Check and verify that all open Paymaster accounts were justified and should comply with company’s policy and procedure.Ensure that all credit applications properly documented approved by the management and are based on hotel’s policy and procedure. {load position amp-mid}Perform an audit trail for all debtors account to ensure that proper documentation is in place and charges are accurate.Respond and resolve customer queries.Reconcile all unpaid and short paid aged accounts.

As an HR Manager you are responsible for a wide range of human resources HR activities including the following:1.) Hiring and recruitment 2.) Creating job description3.) Planning and schedules4.) Onboarding and training5.) Performance management6.) Conflict Resolution7.) Managing Compensation and Benefits

Coordinate and manage all commercial activities for the company.Ensure compliance with all commercial, legal, and regulatory requirements.Manage customer accounts and relationships, including order processing, invoicing, and resolving any issues or disputes.Monitor and analyze market trends and competitor activities to identify opportunities and risks.Collaborate with cross-functional teams to develop and implement strategies to drive sales and profitability.Negotiate and finalize contracts and agreements with customers, suppliers, and other partners.Maintain accurate and up-to-date records of all commercial activities and transactions.Provide regular reports and updates on commercial performance to management.Support the sales team by providing pricing, product, and market information.Stay informed about industry trends and developments to identify new business opportunities.

Design and curate authentic North and South Indian menus, ensuring a balanced representation of regional flavors and culinary traditions.Oversee daily kitchen operations, including food preparation, cooking, and presentation, while maintaining high standards of hygiene and safety.Manage inventory and procurement of ingredients, emphasizing the use of fresh, high-quality produce and spices unique to each region.Experiment with innovative recipes while respecting traditional cooking methods, aiming to enhance the restaurant's reputation and customer satisfaction.Collaborate with management to create seasonal menus that highlight regional festivals and special occasions, attracting diverse clientele.Ensure consistency in food quality and presentation by implementing standard operating procedures and regular quality checks.Maintain knowledge of current food trends and dietary restrictions, adapting recipes to accommodate diverse customer preferences.Engage with patrons to receive feedback and suggestions, using insights to refine dishes and enhance the dining experience.Participate in local culinary events and competitions, representing the establishment and promoting the unique aspects of North and South Indian cuisine.

Assist in recruitment processes, including posting job ads, screening candidates, scheduling interviews, and conducting initial assessments.Support employee onboarding and orientation to ensure a smooth transition into the organization.Maintain accurate employee records and HR databases, ensuring compliance with company policies and labor laws.Handle employee inquiries, provide information on HR policies, and address general HR-related issues.Organize and participate in employee engagement initiatives, training programs, and development activities.Coordinate with payroll and benefits administration to ensure timely and accurate processing.Assist in managing employee attendance, leave requests, and performance records.Provide support in HR-related projects and initiatives as needed.

Valuing Completed Works & certifying the Payments. · Select subcontractors, agree the scope of services and allocate work. · Sharing relevant documentation and reports with project teams · Oversee project procurement management · Monitor project progress and handle any issues that arise · Issue all appropriate legal paperwork (e.g. contracts and terms of agreement) · Help prepare budgets · Track any changes to the design or actual work and adjust budget projections. · Ensuring deadlines are met. · Providing administrative support. · Organizing project team meetings and recording minutes. · Liaising with clients to determine the project’s objectives. · undertake cost analysis for repair and maintenance project work · assist in establishing a client's requirements and undertake feasibility studies · identify, analyses and develop responses to commercial risks · prepare and analyses costing for tenders · allocate work to subcontractors · provide advice on contractual claims

Assist in recruitment processes, including posting job ads, screening candidates, scheduling interviews, and conducting initial assessments.Support employee onboarding and orientation to ensure a smooth transition into the organization.Maintain accurate employee records and HR databases, ensuring compliance with company policies and labor laws.Handle employee inquiries, provide information on HR policies, and address general HR-related issues.Organize and participate in employee engagement initiatives, training programs, and development activities.Coordinate with payroll and benefits administration to ensure timely and accurate processing.Assist in managing employee attendance, leave requests, and performance records.Provide support in HR-related projects and initiatives as needed.

Develop and maintain a system of internal controls (financial and otherwise) for managing the Food & Beverage resources, Operating Equipment and Fixed Assets in accordance with corporate guidelines that function in an orderly and efficient manner, ensures adherence to hotel policies, safeguards' resources and secure as far as possible the completeness and accuracy of records.Manage closing of books and preparation of Cost Control Reports as per Hotel Standards.Analyse & interpret financial reports, identify trends and make recommendations where necessary.

Answer any reservation inquiry in the prescribed manner and Hotel standards.Check the no show record as well as pending reservation.Check the VIP arrival, special requests and check traces to action.Check and review all bookings done for the day before sending to Front Office.Processes amendments and cancellations and enters these in the system.Replies to inquiries and reservations through facsimile and e-mail as received.Maintains complete knowledge of PMS and manual systems.Refer requests for initial booking of group rooms to the Sales Department.