Reservations Handling: Manage incoming reservations through the phone, email, or in-person, ensuring accuracy in booking details.
Internal Communication: Coordinate with other hotel departments (e.g., housekeeping, maintenance, F&B) to ensure guest needs are met and requests are fulfilled in a timely manner.
Accurate Billing: Prepare and ensure that guest bills are accurate and complete, including room charges, additional services, and taxes.
Upselling Opportunities: Upsell hotel services, such as room upgrades, spa treatments, dining options, or tours, to enhance the guest experience and increase hotel revenue.
Security Protocols: Follow and enforce hotel safety and security protocols, including emergency procedures, reporting suspicious activity, and ensuring guest safety.
Record Keeping: Maintain accurate guest records, including personal information, reservation details, and guest preferences for future stays.
Guest Complaints: Handle guest complaints or dissatisfaction professionally, striving to resolve issues and ensure a positive experience.
Confidentiality: Maintain the confidentiality of guest information, respecting privacy laws and hotel guidelines for data protection.
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