Assisting with Luggage: Help guests with their luggage upon arrival and departure. Transport luggage to and from the guest's room, often using a cart or dolly.
Providing Information: Offer guests information about hotel amenities, facilities, and services (such as dining options, pool, gym, etc.). Answer general questions and direct guests to locations within the hotel or nearby attractions.
Room Escorting: Escort guests to their rooms, explaining the features of the room (e.g., lighting, air conditioning, TV, safe, etc.).
Handling Mail and Packages: Accept, deliver, and store packages, mail, and messages for guests.
Coordinating with Other Staff: Work with front desk, housekeeping, and concierge to ensure guests' needs are met. Help with various duties as needed, such as opening doors, assisting with transportation arrangements.
Providing Excellent Customer Service: Maintain a friendly and professional demeanor while interacting with guests. Ensure that guest requests are met promptly and efficiently.
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