Duties & Responsibilities

• Provide professional, friendly service and ensure guest satisfaction.
• Register and bid farewell to guests per SOPs.
• Achieve membership targets and manage walk-in guests.
• Collect payments and coordinate with relevant departments.
• Maintain a well-stocked and operational Guest Service Desk.
• Safeguard guest privacy and uphold resort policies.
• Address complaints, anticipate needs, and build guest rapport.
• Ensure compliance with health, safety, and quality standards.
• Stay informed about resort services, offers, and promotions.
• Process membership registrations and transactions accurately.
• Report incidents, manage refunds, and reconcile payments.
• Control wristbands, gift cards, and promotional materials.
• Follow safety protocols and professional conduct standards.
• Assist with events and guest relations to uphold resort reputation.
• Perform additional duties as assigned by management.