Team Management: Supervising and coordinating the work of employees involved in various departments such as sales, service, parts, finance, and administration. This includes hiring, training, scheduling, and performance evaluations.
Inventory Management: Overseeing inventory levels of vehicles, parts, and supplies to ensure availability while minimizing excess inventory and associated costs.
Sales and Marketing: Developing and implementing sales strategies to meet revenue targets, analyzing market trends, and identifying opportunities for business growth. This may involve creating promotional campaigns, managing advertising efforts, and fostering relationships with customers and suppliers.
Customer Service: Ensuring high levels of customer satisfaction by addressing inquiries, resolving complaints, and maintaining strong relationships with clients. This may also involve implementing customer service policies and procedures.
Financial Management: Monitoring financial performance metrics such as sales revenue, expenses, profitability, and cash flow. Developing and managing budgets, identifying cost-saving opportunities, and optimizing financial processes are also crucial aspects of the role.
Quality Assurance: Implementing and maintaining quality control measures to ensure that products and services meet established standards and customer expectations. This includes overseeing vehicle inspections, service procedures, and warranty claims.
Compliance and Regulations: Staying informed about industry regulations, safety standards, and legal requirements to ensure compliance with local, state, and federal laws. This may involve obtaining necessary licenses, permits, and certifications.
Supply Chain Management: Managing relationships with suppliers and vendors to ensure timely delivery of goods and services. Negotiating contracts, monitoring supplier performance, and optimizing supply chain efficiency are key responsibilities.
Technology Integration: Evaluating and implementing technology solutions to streamline operations, improve productivity, and enhance the customer experience. This may include implementing software systems for inventory management, customer relationship management (CRM), and financial reporting.
Continuous Improvement: Identifying areas for process improvement and implementing initiatives to increase efficiency, reduce waste, and enhance overall operational performance. This may involve conducting performance evaluations, analyzing key performance indicators (KPIs), and implementing best practices.
Health and Safety: Ensuring a safe working environment for employees and customers by adhering to health and safety regulations, implementing safety protocols, and providing training on safety procedures.
Strategic Planning: Developing long-term business strategies and objectives in collaboration with senior management. This may involve conducting market research, analyzing competitive landscapes, and identifying opportunities for growth and expansion.
