- Greet customers, assess vehicle needs, and provide expert advice on necessary repairs.
- Coordinate with the workshop to ensure timely service and repair completion.
- Prepare accurate cost estimates and keep customers informed about their vehicle's progress.
- Manage contract services and ensure smooth execution of agreements.
- Lead and supervise the front office team to maintain exceptional service standards.
- Collaborate on social media content creation to promote services and offers (preferred).
- Utilize dealership knowledge to handle service processes, warranties, and customer expectations (preferred).
- Conduct post-service follow-ups and resolve customer feedback effectively.
- Maintain detailed and accurate service records and documentation.
Skills and Experience Required:
- Proven experience in automotive service and dealership operations.
- In-depth knowledge of vehicle systems, repair needs, and contract services.
- Demonstrated team leadership skills for managing front office staff.
- Familiarity with service order and dealership management software.
- Experience as a social media representative or spokesperson (preferred).
- Strong communication skills in both English and Arabic.
- Exceptional customer service and interpersonal abilities.
- Problem-solving, conflict resolution, and persuasive selling skills.
Sales and Convincing Skills:
- Ability to upsell services and provide persuasive recommendations for additional repairs.
- Skilled in explaining technical issues in a way that builds trust and encourages informed customer decisions.
Smart Motor Auto Repair Center is seeking an experienced Service Advisor to join our team. The ideal candidate will have a background in dealership or auto repair services, experience as a team leader for a front office team, and the ability to manage contract services effectively. Social media experience as a representative or spokesperson is highly preferred.
Position: Auto Repair Service Advisor
Location: Abu Dhabi, UAE
Application:
If you meet the above criteria, please send your CV, highlighting any relevant dealership, contract management, team leadership, or social media experience.
Job Type: Full-time
