Ensuring the integrity of the installation & Systems functionalities are maintained.
Attending & resolving the service calls once assigned
Adherence and management of customer change control request and management processes.
Involvement in monitoring of system performance
Collation and reporting of operational status of the installation.
Providing technical assistance to users on the use of audio-visual equipment.
Providing user assistance and support throughout the property.
Providing technical assistance for user expectations and training requirements.
Providing recommendation of all dedicated stock including essential equipment, consumables and required spare parts to deliver the service.
Assistance in providing quotations by gathering the appropriate information and communicating with the sales and support staff.
Consult with the supplier of equipment on behalf of the client to report faults and seek to obtain applicable warranty benefits such as repair or replacement of the faulty equipment.
Installation, programming, test & commissioning of the repaired or replacement equipment.
Providing Programming/commissioning technical support for new upgrade systems
Involvement in the preventative maintenance schedule.
Managing the relationship between interested parties such as the customers IT service provider
Flexible in attending of the on call/afterhours service.
Providing document transfer (CAD, Schematics, Reports, etc.)
Day to day official reporting to line manager with supporting professional documents
Involvement of key systems will be AV, Automation, Lighting Control and Cinema
Involvement job profile will be in the area of installation, programming, Test /commissioning, Training to end user and respective Documentation preparation.
Providing technical assistance, installation, programming support for outdoor/indoor Events
Core area of job involvement will be in Day-to-day System Maintenance, attending Service calls, Operation & System upgrade.
