Overview of the role: Back-office coordinates between Customers, Service Providers, Sales team and Resolution team to ensure last mile services and operations are handled, coordinated, tracked  and fulfilled on time and effeciently. The role of the back office is also to assist the last mile group leader for KPI related reports.

What you will do:

• Ensuring all orders (including add-on orders) requiring last mile services are scheduled accurately based on service date and time.
• Ensuring all orders (including add-on orders) requiring last mile services are scheduled accurately based on service date and time    Last Mile KPI
• Ensuring delivery schedules are prepared and coordinated/handed over to the service providers as per agreed timeline and processes with Service Providers    Last Mile KPI
• Ensuring article received for delivery are checked, labelled and inventory is 100% correct before sending orders to loading bay    Last Mile KPI
• Ensures all necessary documents are attached to sales order and handed over to the service providers as per the agreed timeline of documents handover.    Last Mile KPI
• Ensuring completed shipments documents are with PODs (or has been digitally signed by customer) upon receiving from service providers. These should be immediately made available when required    Last Mile KPI
• Ensure that completed orders are cleared from the system by posting to COMPLETED as per the required timeline in SOP.    Last Mile KPI
• Assisting service providers for any aftersales and to collaborate with Resolution team for follow ups    Last Mile KPI
• Assisting Last Mile group leader in gathering data related to last mile and should be tracked and recorded for KPIs consistently    Last Mile KPI
• Ensures to follow up advance payment and check payment for affected orders from Cash Admin office to be cleared and released in a timely manner    Last Mile KPI
• Ensure orders sold from the store are consolidated with CU order to ensure one (1) delivery time (UAE market)    Last Mile KPI
• Support B2B projects with securing the teams with minimal effect to lead time.