Identifying, qualifying, and securing business opportunities, Develop and executing sales strategies to promote contact center solutions, coordinating business generation activities; developing customized targeted sales strategies
Building business relationships with current and potential clients
Understanding client needs and offering solutions and support; answering potential client questions and follow-up call questions; responding to client requests for proposals (RFPs)
Collaborating with sales and leadership to secure, retain, and grow accounts
Creating and maintaining a list/database of prospect clients; maintaining a database (CRM, Excel, etc.) of prospective client information
Cold calling; making multiple outbound calls to potential clients; closing sales and working with the client through the closing process
Meeting all quotas for cold, active, inactive calls, appointments, and interviews; meeting or exceeding annual sales goals
Maintaining a pipeline of all sales administration using CRM software
Collaborating with management on sales goals, planning, and forecasting; maintaining short- and long-term business development plans
Coordinate project management activities, resources, equipment and information
Break projects into doable actions and set timeframes
Coordinate with clients to identify and define requirements, scope and objectives
Assign tasks to internal teams and assist with schedule management
Make sure that clients’ needs are met as projects evolve
Help prepare budgets
Analyze risks and opportunities
Oversee project procurement management
Monitor project progress and handle any issues that arise
Act as the point of contact and communicate project status to all participants
Create and maintain comprehensive project documentation, plans and reports
