We are seeking an experienced ERP System Analyst with a minimum of 5 years of hands-on experience in analyzing, implementing, customizing, and supporting ERP solutions. The ideal candidate will act as a bridge between business stakeholders and technical teams, ensuring ERP systems effectively support business processes, data integrity, and operational efficiency.Key ResponsibilitiesBusiness & Functional AnalysisAnalyze business processes and translate requirements into ERP functional specificationsConduct requirement gathering workshops with stakeholders across departments (Finance, HR, Sales, Procurement, Operations)Identify process gaps and recommend system enhancements or re-engineering solutionsERP Implementation & SupportLead or support ERP implementation, upgrades, and rolloutsConfigure ERP modules based on business needs and best practicesCoordinate with developers for customizations, integrations, and reportsPerform system testing (unit, integration, UAT) and support go-live activitiesSystem Optimization & MaintenanceMonitor ERP system performance and recommend improvementsTroubleshoot functional issues and provide root cause analysisEnsure data accuracy, consistency, and compliance with internal controlsManage change requests and impact analysisStakeholder & Documentation ManagementAct as the primary point of contact between business users, vendors, and IT teamsPrepare and maintain functional documents, SOPs, workflows, and training materialsConduct user training and post-implementation supportRequired Skills & CompetenciesTechnical & Functional SkillsStrong hands-on experience with ERP systems (e.g., Odoo, SAP, Oracle, Microsoft Dynamics, NetSuite, or similar)In-depth knowledge of ERP modules such as Finance, HRMS, Inventory, Sales, Purchase, and ManufacturingExperience with ERP configuration, workflows, reports, and dashboardsUnderstanding of SQL, data models, and system integrations (APIs preferred)Familiarity with cloud-based ERP deploymentsAnalytical & Soft SkillsStrong analytical and problem-solving skillsExcellent communication and stakeholder management abilitiesAbility to document complex processes clearly and conciselyExperience working in Agile or Waterfall project environments

We are looking for a motivated and customer-focused Support Executive to join our team. The primary responsibility of this role is to provide technical and functional support to our customers using our Call Accounting Software. The candidate will act as the first point of contact for customer queries, ensuring smooth operations, issue resolution, and customer satisfaction.Serve as the first line of support for customers using the Call Accounting Software.Log, track, and manage customer support requests in the CRM system.Provide remote and onsite assistance for software installation, configuration, and troubleshooting.Coordinate with the technical team for escalated issues and follow through until resolution.Maintain accurate records of customer interactions, issues, and solutions provided.Train customers on system usage and updates when required.Ensure all support activities are completed within the agreed SLA timelines.Contribute to continuous improvement of support processes and knowledge base.

Identifying, qualifying, and securing business opportunities, Develop and executing sales strategies to promote contact center solutions, coordinating business generation activities; developing customized targeted sales strategiesBuilding business relationships with current and potential clientsUnderstanding client needs and offering solutions and support; answering potential client questions and follow-up call questions; responding to client requests for proposals (RFPs)Collaborating with sales and leadership to secure, retain, and grow accountsCreating and maintaining a list/database of prospect clients; maintaining a database (CRM, Excel, etc.) of prospective client informationCold calling; making multiple outbound calls to potential clients; closing sales and working with the client through the closing processMeeting all quotas for cold, active, inactive calls, appointments, and interviews; meeting or exceeding annual sales goalsMaintaining a pipeline of all sales administration using CRM softwareCollaborating with management on sales goals, planning, and forecasting; maintaining short- and long-term business development plansCoordinate project management activities, resources, equipment and informationBreak projects into doable actions and set timeframesCoordinate with clients to identify and define requirements, scope and objectivesAssign tasks to internal teams and assist with schedule managementMake sure that clients’ needs are met as projects evolveHelp prepare budgetsAnalyze risks and opportunitiesOversee project procurement managementMonitor project progress and handle any issues that ariseAct as the point of contact and communicate project status to all participantsCreate and maintain comprehensive project documentation, plans and reports

We seek an experienced Odoo Developer with a strong technical background to design, develop, and customize Odoo modules per business needs. The ideal candidate will have 3 to 5 years of hands-on experience in Odoo development, strong Python programming skills, and a deep understanding of Odoo’s framework and architecture. You will work closely with cross-functional teams to deliver robust solutions and support existing Odoo applications.Develop and Customize Odoo Modules: Design, develop, and customize Odoo applications and modules according to business needs.Customize existing modules based on user requirements.Technical Expertise: Perform backend and frontend development.Write clean, modular, and reusable code.Ensure high performance and responsiveness of Odoo-based applications.API and Third-party Integrations: Integrate Odoo with third-party services and APIs.Develop custom workflows and automate processes.Database Management: Develop database structures, create stored procedures, and optimize queries for better performance.Maintain and optimize Odoo PostgreSQL databases.Testing and Debugging: Perform unit tests and bug fixing to ensure the reliability and quality of the developed solutions.Troubleshoot and resolve issues in existing systems.Collaboration and Documentation: Collaborate with business analysts, project managers, and other teams to ensure that business requirements are fully understood and met.Document technical specifications and code details.

We are seeking an experienced Odoo Functional Consultant with excellent communication skills to implement, configure, and provide ongoing support for Odoo ERP solutions. The ideal candidate will have 3 to 5 years of experience working with Odoo, a solid understanding of business processes, and the ability to translate client requirements into effective ERP solutions. You will serve as the primary point of contact for clients, guiding them through the implementation process and ensuring they maximize the benefits of Odoo for their business operations.Requirement Gathering and Analysis: Engage with clients to understand their business processes, needs, and objectives.Conduct detailed analysis and document client requirements for Odoo ERP customization.Odoo Configuration and Implementation: Configure Odoo applications/modules to align with client requirements.Manage the end-to-end implementation process, including planning, configuration, testing, and go-live support.Business Process Improvement: Analyze clients’ workflows and recommend process improvements based on Odoo’s capabilities.Identify opportunities to optimize business processes using Odoo modules.Training and Support: Provide functional training to clients on Odoo modules and workflows.Offer ongoing support and troubleshooting to ensure smooth post-implementation performance.Client Communication and Coordination:Act as the main point of contact for client communication throughout the implementation process.Collaborate closely with technical teams to ensure functional requirements are well translated into technical solutions.Conduct regular meetings with clients to update them on project progress and resolve any issues or concerns.Documentation: Prepare comprehensive user manuals, process documentation, and system configuration documentation.Maintain project-related records, including timelines, tasks, and issue logs.