Work Location : Abu Dhabi, Shahama

Work Timings : Day Shift

Work Week : Monday to Saturday

Off Days : Sunday

• Handle both inbound and outbound calls professionally, ensuring prompt and effective resolution of customer inquiries.
• Accurately document all customer interactions in the CRM system to maintain up-to-date records.
• Identify, prioritize, and escalate issues that require further attention to ensure timely resolution.
• Provide customers with clear, detailed information about products and services, helping them make informed decisions.
• Use strong problem-solving abilities to address complaints and offer suitable solutions.
• Maintain an in-depth understanding of products and services to confidently answer customer questions.
• Meet individual and team performance goals, contributing to the overall success of the call center.
• Build and sustain positive relationships with customers, fostering satisfaction and long-term loyalty.
• Collaborate with team members to exchange knowledge, insights, and best practices, driving overall team performance.