Prepare and submit visa applications, renewals, cancellations, and entry permits through ICP and GDRFA.Process employment visas, residency permits, Emirates ID applications, medical appointments, and stamping procedures.Track application statuses and ensure timely completion of all visa-related tasks.Handle company license applications, modifications, renewals, and cancellations through DED, TAMM, and other relevant portals.Prepare documentation for trade licenses, establishment cards, and company registrations.Coordinate with government departments for approvals, attestations, and submissions.Process work permits, labor contracts, quota requests, salary transfer letters, and related transactions via MOHRE.Assist HR with employee onboarding documentation and compliance requirements.

At Terracotta – Driving Business Growth in Recruitment, Outsourcing & Corporate Services..We are a leading outsourcing company in the UAE, delivering recruitment, manpower, visa outsourcing, EOR/PEO, business setup, PRO services, and corporate solutions across the region.At Terracotta, your voice counts, your ideas matter, and your success is celebrated.Job Title: Team Leader (EOR & Staffing)Department: EOR & Staffing SolutionsReports to: Head of Account ManagementExperience Level: 5 Years in UAE EOR/Staffing | 2 Years in Team LeadershipLocation: Terracotta Offices - Abu DhabiRole SummaryWe are seeking a high-caliber Team Leader to spearhead our EOR and Staffing division. This pivotal role involves overseeing a dedicated team of Onboarding Specialists and Account Executives, ensuring operational excellence, and maintaining 100% compliance with UAE Labor Laws. As the senior point of escalation, you will provide strategic guidance on complex EOR/Staffing queries, labor disputes, and high-level client account management.Key Responsibilities1. Team Leadership & CoachingLead, mentor, and manage the daily activities of Onboarding Specialists and Account Executives.Provide continuous coaching on account management, service delivery, and professional communication.Conduct performance reviews and establish clear KPIs regarding mobilization timelines and client satisfaction.Serve as the primary technical resource for the team concerning UAE Labor Law and immigration procedures.2. Escalation & Complex Account ManagementAct as the senior point of contact for high-value clients and handle complex employee relations issues.Resolve escalated grievances, contract disputes, and sensitive termination cases in strict accordance with UAE regulations.Support the team in managing high-pressure mobilizations and resolving bottlenecks in the onboarding process.Drive organic growth within the existing client portfolio through high-level account engagement.3. Compliance & Regulatory OversightOversee the end-to-end PRO and immigration lifecycle, ensuring seamless coordination between clients, employees, and internal teams.Maintain expert-level knowledge of MOHRE, ICP, GDRFA, and Free Zone portals to troubleshoot processing delays.Ensure all employment practices, contracts, and internal policies strictly adhere to the UAE Labour Law.Monitor department-wide compliance with WPS (Wage Protection System) and NAFIS (Emiratizations) requirements.4. Operations & Strategic ReportingStandardize and optimize onboarding/offboarding workflows to enhance departmental efficiency.Review and approve complex financial calculations, including End of Service Benefits (EOSB) and payroll adjustments.Prepare and present operational reports for senior management, tracking revenue, SLA adherence, and team productivity.Identify process gaps and implement continuous improvement initiatives for the EOR business line.

Manage supplier invoices, reconciliations, and ensure timely payments (Accounts Payable).Prepare and issue accommodation-related invoices (room rent, laundry, inventory, utilities, etc.) and monitor collections (Accounts Receivable).Record and control company expenses with proper documentation and cost allocation.Handle petty cash management, disbursements, and periodic reconciliation.Oversee repair and maintenance expenses, including vendor coordination and cost tracking.Manage workers’ affairs (visa processing, payroll inputs, documentation) and labor camp administration in compliance with UAE regulations.

Assist passengers while boarding and exiting vehicles, especially those with special needs or mobility challenges.Ensure passenger safety and comfort throughout the journey.Provide accurate information to passengers regarding destinations, fares, and routes.Handle customer inquiries, complaints, or issues in a professional and courteous manner.Maintain proper communication with the control center or dispatch team.Monitor and report any safety, behavioral, or vehicle-related concerns.Ensure the cleanliness and readiness of the vehicle before each trip.Provide support during emergencies or accidents, following the proper protocol.Help with luggage handling when required.Assist tourists or new residents with local information or navigation as needed

EOR Onboarding & MobilizationManage the complete onboarding lifecycle for EOR and staffing employees, from offer acceptance through offboardingCoordinate the collection, verification, and compliance of employee documentationOversee visa and immigration processes as part of employee mobilization, liaising with internal teams and external authorities as requiredCollaborate closely with internal stakeholders including HR, payroll, legal, and immigration teams to ensure smooth onboardingMonitor onboarding timelines and proactively identify and resolve delaysClient & Account ManagementServe as the primary point of contact for assigned EOR and staffing clientsSupport clients with EOR-related inquiries, including employment contracts, payroll cycles, benefits, and compliance mattersBuild and maintain strong, long-term client relationships through proactive communication and high-quality service deliveryEnsure consistent adherence to service-level agreements (SLAs)Employee Management & SupportAct as the main HR contact for outsourced employees under the EOR and staffing modelAddress employee queries related to contracts, payroll, leave, benefits, and company policiesSupport employee offboarding, contract amendments, and extensionsEscalate complex employee relations issues to appropriate internal stakeholdersCompliance & DocumentationEnsure all EOR employment practices comply with local labor laws and client-specific requirementsMaintain accurate and up-to-date employee records and onboarding documentationSupport internal and external audits and compliance reviews as neededCoordination & ReportingCoordinate with payroll teams to ensure accurate and timely salary processingPrepare onboarding status reports and account updates for internal teams and clientsIdentify process gaps and contribute to continuous improvement initiatives

Using systems like Tasheel, GDRFA, MOHRE, Emirates ID, DHA/HAAD for online processing.Typing entry permits, residency applications, Emirates ID forms, etc.Typing and formatting various government forms and lettersPreparing documents for new visa applications, renewals, cancellations, and status changes.Ensuring accuracy in typing for immigration and labor documentTyping and processing documents for trade license renewals, establishment cards, and other legal requirements.

Perform daily coordination and administrative tasks to support internal operations.Draft, review, and manage official documents, letters, and internal memos in both Arabic and English.Prepare, maintain, and organize various reports and logs as required by management.Ensure all documents, records, and files are properly archived and updated.Follow up on pending items with various departments to ensure timely completion.Communicate professionally and clearly with internal teams and external stakeholders.Provide high-level administrative support and ensure confidentiality of sensitive information.

We are seeking a dynamic and client-focused Manager – Key Accounts & Customer Success to lead our Key Account Management team and ensure the delivery of exceptional service to our clients across EOR, Staffing, and Outsourcing solutions. Based in Abu Dhabi, this role is responsible for driving client satisfaction, retention, and account growth while ensuring smooth coordination with the Operations department for service delivery.Key ResponsibilitiesTeam Leadership & PerformanceLead, mentor, and manage a team of Key Account Managers (KAMs).Set clear KPIs and performance targets for the team, ensuring service excellence and account growth.Provide coaching and training to enhance client management skills and commercial acumen.Client Relationship ManagementServe as the escalation point for key client concerns and ensure swift resolution in collaboration with Operations.Foster strong, long-term relationships with clients by understanding their business needs and aligning solutions accordingly.Monitor client satisfaction levels and proactively address potential risks to retention.Account Growth & Commercial SupportDrive account expansion by identifying upsell and cross-sell opportunities across EOR, staffing, and outsourcing services.Partner with the business development team during onboarding, proposals, and renewals to ensure a seamless client journey.Support pricing discussions, contract renewals, and client presentations.Service Delivery OversightWork closely with the Operations department to ensure client requirements are executed accurately and on time.Monitor SLA adherence, quality standards, and delivery timelines, escalating issues where needed.Provide feedback from clients to internal teams to continuously improve service models.Reporting & InsightsTrack account performance, client retention, and revenue growth, preparing regular reports for senior leadership.Analyze client trends, identify risks, and recommend strategies for improvement.Maintain oversight of team pipeline and workload distribution.

Role & ResponsibilitiesGovernment Liaison: Act as the primary liaison between the company/clients and government authorities, including ministries, immigration, and labor offices. Facilitate and manage all communications with local government departments.Document Processing: Prepare, submit, and track various applications and documents, such as visas, work permits, residency permits, and company licenses. Ensure all company-related documentation is renewed and updated on time.Compliance Management: Monitor changes in government regulations and ensure company policies remain compliant with legal requirements. Maintain detailed and accurate records of all interactions and documentation related to government processes.Administrative Support: Support the onboarding and offboarding processes, including managing visa and work permit applications. Address employee-related governmental issues and disputes, providing effective resolutions.

Prepare and distribute accurate employee pay slips in a timely mannerPost payroll information to the system and coordinate with the bank for payment processingGenerate monthly tax invoices for payroll clients and follow up on paymentsRecord daily receipts and update financial records in the systemGenerate and maintain monthly accounts receivable reportsDemonstrated experience in handling bank guarantee applications and related banking activitiesManage related party invoices and oversee chargebacksReconcile related party transactions, ensuring accuracyPrepare VAT reports and ensure compliance with tax regulationsReview and approve pension-related invoicesAccurately prepare and process pension payments in a timely mannerAssist with additional accounting tasks and reporting as required

:Prepare and distribute accurate employee pay slips in a timely manner.Post payroll information to the system and coordinate with the bank for payment processing.Generate monthly tax invoices for payroll clients and follow up on payments.Record daily receipts and update financial records in the system.Generate and maintain monthly accounts receivable reports.Demonstrated experience in handling bank guarantee applications and related banking activities.Manage related party invoices and oversee chargebacks.Reconcile related party transactions, ensuring accuracy.Prepare VAT reports and ensure compliance with tax regulations.Review and approve pension-related invoices.Accurately prepare and process pension payments in a timely manner.Assist with additional accounting tasks and reporting as required

Work Location : Abu Dhabi, ShahamaWork Timings : Day ShiftWork Week : Monday to SaturdayOff Days : SundayHandle both inbound and outbound calls professionally, ensuring prompt and effective resolution of customer inquiries.Accurately document all customer interactions in the CRM system to maintain up-to-date records.Identify, prioritize, and escalate issues that require further attention to ensure timely resolution.Provide customers with clear, detailed information about products and services, helping them make informed decisions.Use strong problem-solving abilities to address complaints and offer suitable solutions.Maintain an in-depth understanding of products and services to confidently answer customer questions.Meet individual and team performance goals, contributing to the overall success of the call center.Build and sustain positive relationships with customers, fostering satisfaction and long-term loyalty.Collaborate with team members to exchange knowledge, insights, and best practices, driving overall team performance.

OVERALL JOB PURPOSE:Coordinate and implement training activities to achieve organizational goals through needs analysis, planning, execution monitoring, and logistical oversight. The role includes data management, report preparation, impact assessment, and coordination with training providers to ensure the quality and effectiveness of training programs.KEY ACCOUNTABILITIESCoordinate the training needs analysis process by reviewing inputs from the performance management system and training priorities.Develop the annual training plan by collecting data, organizing schedules, and ensuring alignment with organizational goals.Monitor implementation of the training plan by coordinating with trainers, departments, and vendors.Oversee logistical aspects of training sessions, including venue bookings and material preparation.Maintain the training database, ensuring accurate records and generating reports on attendance and engagement.Liaise with external training providers to ensure quality service delivery and compliance with organizational standards.Facilitate employee development plans by tracking progress, gathering feedback, and recommending corrective actions.Assess training impact through participant feedback and analysis.Prepare periodic reports on training program execution, including attendance rates and key performance indicators.Perform additional tasks as assigned by the line manager.PERFORMANCE INDICATORSTimely execution of training-related assignments.Achievement of targeted training hours per employee.Increase in employee participation in training programs for skill development.

Job Summary:We are seeking a Technical Recruiter for a 3-month temporary role (extendable) to support hiring needs in the Oil & Gas and IT industries. The recruiter will be responsible for sourcing, screening, and coordinating interviews for highly specialized roles. The ideal candidate must have experience in technical recruitment, strong market knowledge, and the ability to deliver under tight deadlines.Key Responsibilities:Source, screen, and shortlist candidates for Oil & Gas and IT roles using job portals, networking, and headhunting.Manage end-to-end recruitment, including job postings, interviews, offer negotiations, and onboarding support.Collaborate with hiring managers to understand job requirements and develop recruitment strategies.Maintain a strong pipeline of candidates for contractual and permanent positions.Conduct initial technical screenings and assess candidates' qualifications, experience, and cultural fit.Ensure a smooth and efficient recruitment process while meeting deadlines.

:Prepare and distribute accurate employee pay slips in a timely manner.Post payroll information to the system and coordinate with the bank for payment processing.Generate monthly tax invoices for payroll clients and follow up on payments.Record daily receipts and update financial records in the system.Generate and maintain monthly accounts receivable reports.Demonstrated experience in handling bank guarantee applications and related banking activities.Manage related party invoices and oversee chargebacks.Reconcile related party transactions, ensuring accuracy.Prepare VAT reports and ensure compliance with tax regulations.Review and approve pension-related invoices.Accurately prepare and process pension payments in a timely manner.Assist with additional accounting tasks and reporting as required

NOTE: Relevant experience in Marine & Offshore recruitment is mandatory. Applications from candidates without this experience will not be considered.Job Title: Marine & Offshore RecruiterLocation: UAE, Abu DhabiContract Duration: 6 to 12 months (with high potential for extension based on project requirements)Availability: Immediate joiners preferredJob Description:We are urgently seeking an experienced Marine & Offshore Recruiter to join our team. The ideal candidate will have a strong background in recruiting for Marine, Offshore, Vessels, and Barge crew roles, ensuring seamless staffing for various projects.Key Responsibilities:Manage end-to-end recruitment processes for marine and offshore positions, including sourcing, screening, and onboarding candidates.Develop and maintain a strong network of qualified marine and offshore professionals.Collaborate with hiring managers to understand staffing needs and provide tailored recruitment solutions.Utilize various recruitment channels such as job portals, social media, and industry networks to attract top talent.Ensure compliance with industry regulations and company policies during the hiring process.Maintain a database of potential candidates for future project requirements.Coordinate interviews, negotiate offers, and manage contract placements.

We are seeking a highly skilled Civil Structural Designer with experience in onshore civil structural, building, and underground modelling. The ideal candidate will possess a strong technical background and practical aptitude in modelling, drawing extraction, and development, with hands-on experience using key software tools such as S3D, PDMS, AVEVA E3D, and others.Key Responsibilities:Develop and modify 3D models for civil structural, building, and underground projects, ensuring accurate representation of structures and foundations.Use S3D, PDMS, AVEVA E3D, SP3D, Smart Sketch, AutoCAD, and other software tools for modelling, drawing extraction, and clash checking.Conduct 3D model reviews for clash detection and ensure compliance with project specifications.Prepare material requisitions for structural materials and manage Material Take Offs (MTOs) for civil and other works.Model and detail structures such as pipe racks, technological structures (process structures), platforms, shelters, equipment foundations, and underground networks.Coordinate with various disciplines, team members, project management teams, and other work-share offices to ensure project success.Ensure that modelling and detailing work aligns with project timelines and deliverables.Review vendor drawings and provide feedback for integration into the project design.Collaborate in basic, conceptual, FEED, EPC, and EPIC project phases to meet project requirements.Be proactive in problem-solving and maintain effective communication with stakeholders.Stay updated on the latest industry trends, tools, and technologies to improve efficiency and accuracy in modelling tasks.

We are seeking a detail-oriented Junior Accountant to support financial operations on a temporary basis. The ideal candidate will handle day-to-day accounting tasks, assist in payroll processing, and ensure accurate financial reporting.Key Responsibilities:Manage accounts payable and receivable transactions efficiently.Assist in monthly closing, reconciliation, and ensure transaction accuracy.Process and maintain records related to the UAE payroll system and related functions.Utilize accounting software for data entry, reporting, and financial processing.Work with Excel (medium to high proficiency) for financial data analysis and reporting.Organize and prioritize tasks effectively to meet multiple deadlines.

Accurately input and update data into the company's database, ensuring a high level of precision to maintain data integrity.Review and verify source documents for completeness and accuracy, identifying discrepancies and correcting them in a timely manner.Compile data from various sources and prepare comprehensive reports that assist in decision-making for management.Utilize data management software to efficiently organize and categorize large datasets, optimizing retrieval and analysis processes.Perform regular data audits to identify errors or inconsistencies, implementing corrective measures to uphold data quality standards.Assist in the development of data entry protocols and best practices, contributing to continuous improvement initiatives.Coordinate with team members to streamline data entry processes, ensuring deadlines are met while maintaining quality output.Manage confidential information with discretion, adhering to data protection regulations and company policies.Provide support in training new team members on data entry procedures and software tools, fostering a collaborative environment.Respond promptly to data-related inquiries from internal stakeholders, delivering accurate information to enhance operational efficiency.

Job Summary:We are seeking a Technical Recruiter for a 3-month temporary role (extendable) to support hiring needs in the Oil & Gas and IT industries. The recruiter will be responsible for sourcing, screening, and coordinating interviews for highly specialized roles. The ideal candidate must have experience in technical recruitment, strong market knowledge, and the ability to deliver under tight deadlines.Key Responsibilities:Source, screen, and shortlist candidates for Oil & Gas and IT roles using job portals, networking, and headhunting.Manage end-to-end recruitment, including job postings, interviews, offer negotiations, and onboarding support.Collaborate with hiring managers to understand job requirements and develop recruitment strategies.Maintain a strong pipeline of candidates for contractual and permanent positions.Conduct initial technical screenings and assess candidates' qualifications, experience, and cultural fit.Ensure a smooth and efficient recruitment process while meeting deadlines.

The Government Relations Typist plays a crucial role in ensuring the timely completion of visa processes and related administrative tasks. This position is responsible for handling online applications and documentation for various government departments, including labor, immigration, and other relevant agencies.Key Responsibilities:Visa and Immigration Applications: Accurately type visa and other immigration applications in Arabic into online government systems.Document Preparation: Prepare letters and correspondence documents in Arabic as required.Translation Coordination: Arrange for the translation of documents into Arabic through legal translation offices and handle simple translations between Arabic and English when needed.Database Management: Maintain an electronic log and database of processed visas, passports, Emirates IDs, and insurance cards.Application Forms: Type visa and medical application forms as required.Expiry Tracking: Monitor visa expiry dates and send renewal instructions to staff in a timely manner.Expense Claims: Prepare and process expense claims related to government relations activities.Process Updates: Regularly update immigration documents, processes, and procedures to ensure compliance with current regulations.

Develop and implement sales strategies to drive growth, optimize sales, increase market penetration, and maximize profitability in the medical device sector.Expand business opportunities in medical device development, including concept development, technology feasibility, full product development, and focused problem-solving.Act as the sales lead in specific target markets, regardless of geographical location, and represent the company at relevant conferences and trade shows.Build and maintain strong relationships with key accounts, healthcare industry leaders, and industry associations.Consistently meet or exceed assigned sales goals.Qualify viable leads and communicate them to relevant team members for further evaluation and support. Collaborate with the proposal team to develop winning strategies.Foster strong relationships with internal technical and management teams to ensure alignment on business objectives.Achieve personal and business unit financial targets, including sales, gross margin, and contribution margin.Collaborate with Marketing and Technical teams to identify and champion internal investments that address unmet market or client needs and drive business growth, particularly in target markets

Job Overview:We are seeking a highly experienced Head of Business Operations to oversee and drive sales, trading, and operational activities within our petroleum business. The ideal candidate will have deep expertise in international trade, supply chain management, and petroleum product markets, particularly within the GCC region. This role requires a strong leader with a proven track record of managing end-to-end trading operations, supplier relationships, and execution processes.Key Responsibilities:Lead and manage trading operations for key petroleum products, including Gas Oil, Crude Oil, Fuel, Naphtha Oil, Bitumen, and Premium Motor Spirit.Oversee pre-execution and post-execution processes, ensuring seamless deal closures and deliveries.Develop and execute business strategies to optimize supply chain operations, enhance efficiency, and maximize profitability.Build and maintain strong relationships with sellers, suppliers, and clients to facilitate smooth transactions and long-term partnerships.Lead and mentor a high-performing team, fostering a culture of excellence and accountability.Monitor market trends, pricing fluctuations, and competitive dynamics to inform trading strategies and decision-making.Ensure compliance with international trade regulations and company policies.Drive operational improvements and implement best practices in petroleum trading within the GCC region.

Contract Duration: 1 Year (Immediate Joining; Extendable if Required)Position Overview: We are seeking Electrical Designers with 5+ years of experience to join our Electrical team in Abu Dhabi, UAE. In this role, you will ensure the technical integrity of Electrical deliverables while maintaining compliance with project scopes and international standards.Key Responsibilities:Prepare and deliver high-quality Electrical design deliverables in line with project requirements and international standards.Utilize SmartPlant 3D PDMS & PDS, Aveva 3D modeling, and E3D Draw/Draft tools for design and extraction tasks.Work independently with proficiency in AutoCAD and MicroStation to create detailed designs and layouts.Collaborate with multidisciplinary teams to ensure seamless project execution.Adhere to and promote the company’s Inclusion Gold Standards, fostering a culture of respect, diversity, and active listening.

Financial Reporting & Analysis:Prepare, analyze, and present monthly, quarterly, and annual financial statements.Perform variance analysis and provide recommendations to improve financial performance.Assist in the preparation of budgets and forecasts.Accounting Operations:Manage general ledger accounting, ensuring accuracy and timely closing of accounts.Oversee accounts payable (AP), accounts receivable (AR), and payroll processing.Reconcile bank statements, intercompany transactions, and other financial accounts.Maintain the fixed asset register and manage depreciation schedules.Compliance & Taxation:Ensure compliance with UAE VAT regulations, including VAT return filing and reconciliation.Liaise with auditors and regulatory authorities for audits, filings, and other compliance matters.Adhere to International Financial Reporting Standards (IFRS) and local regulations.Internal Controls & Process Improvements:Develop and implement effective internal controls to ensure financial data integrity.Identify areas for process improvement and recommend automation or optimization strategies.Stakeholder Management:Collaborate with internal and external stakeholders, including management, suppliers, and clients.Provide financial insights and reports to support decision-making by senior leadership.