Job Type
Full-time
Work Type
On-Site
Location
Kuwait, Kuwait
Experience
1 - 2 years
- Handle inbound and outbound calls promptly and professionally.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Resolve customer complaints and concerns by identifying the cause of the problem, offering solutions, and following up to ensure resolution.
- Keep detailed records of customer interactions, inquiries, complaints, and actions taken.
- Maintain a high level of product and service knowledge to assist customers effectively.
- Collaborate with team members and management to improve service and resolve any challenges.
- Adhere to company policies, procedures, and regulatory guidelines.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.