Handle inbound and outbound calls promptly and professionally.Provide accurate, valid, and complete information by using the right methods/tools.Resolve customer complaints and concerns by identifying the cause of the problem, offering solutions, and following up to ensure resolution.Keep detailed records of customer interactions, inquiries, complaints, and actions taken.Maintain a high level of product and service knowledge to assist customers effectively.Collaborate with team members and management to improve service and resolve any challenges.Adhere to company policies, procedures, and regulatory guidelines.Maintain a positive, empathetic, and professional attitude toward customers at all times.

Calendar Management: Organize and maintain the CEO’s schedule, prioritizing appointments, and ensuring seamless time management.Communication: Serve as the primary point of contact between the CEO and internal/external stakeholders; manage emails, phone calls, and messages.Meeting Preparation: Coordinate and prepare for meetings by compiling documents, creating agendas, and taking minutes as needed.Document Preparation: Draft, review, and manage correspondence, presentations, and reports.Confidentiality: Handle sensitive information with the highest level of discretion.Project Support: Assist with special projects, research, and data gathering as required by the CEO.Personal Tasks: Manage personal tasks and errands for the CEO when necessary.

Calendar Management: Organize and maintain the CEO’s schedule, prioritizing appointments, and ensuring seamless time management.Communication: Serve as the primary point of contact between the CEO and internal/external stakeholders; manage emails, phone calls, and messages.Meeting Preparation: Coordinate and prepare for meetings by compiling documents, creating agendas, and taking minutes as needed.Document Preparation: Draft, review, and manage correspondence, presentations, and reports.Confidentiality: Handle sensitive information with the highest level of discretion.Project Support: Assist with special projects, research, and data gathering as required by the CEO.Personal Tasks: Manage personal tasks and errands for the CEO when necessary.