Ali & Sons Holding is a diversified conglomerate established in 1979 and has a strong presence in the automotive, oil & gas, construction, property management, manufacturing, and marine engineering.
At Ali & Sons, our people are at the center of everything we do. They are engaged, curious and are driven to excellence by a supportive and collaborative environment that recognizes hard work and rewards top talent.
Job Responsibilities:
- Assist customers with questions and resolve issues related to products or services.
- Provide comprehensive support from inquiry to resolution, ensuring customer satisfaction.
- Gather customer information through phone calls, interviews, and verification processes.
- Assess customer eligibility by comparing information with requirements.
- Handle escalations from dissatisfied customers with patience and professionalism.
- Contribute to sales and organizational goals by achieving related targets.
- Inform customers about procedures, answer their questions, and provide necessary details.
- Keep updated on new product information.
- Conduct post-service satisfaction surveys (SSS) and post-delivery satisfaction surveys (PDSS).
- Follow up on customer complaints with the relevant team.
- Perform data cleansing tasks.
- Make outbound calls for campaigns, feedback, and follow-ups.
- Support marketing campaigns and events by collecting customer data.
