Supervisor - Call Center

We are looking for:

· Supervisor having the experience and skills to lead a team of staff. Must be a motivator, a go-getter and having the knowledge and experience of working in multiple areas of a Call Center.

Experience:

· Must have at least two years of previously proven work experience.

RESPONSIBILITIES:

· Leading a team, set up daily targets.

· Evaluate Calls and guide the staff where needed towards improvement.

· Monitoring of team member’s performance

· Prepare and present the operational reports on a timely basis

· Mange the CRM and Telephony

· Ensure follow up calls on complaints through team to avoid any external complaint Critical to Operations

· Managing the Contact Center by keeping strong communication between all stake holders and callers.

· Perform other duties as necessary

Skills/Qualifications:

· Must have a Bachelor’s degree or equivalent.

· Must be comfortable in using MS Office (Power point, word and excel) ,

· Able to develop work schedule for the staff, making sure maximum effectiveness and zero gaps.

· Liaison with different clients in solving their issues.

· Having good communication skills well-organized, friendly, and able to do multi-tasking

· Must be fluent in Arabic and English