Call Centre Executive (Urdu) at TERRACOTTA MANPOWER SERVICES - SOLE PROPRIETORSHIP in Abu Dhabi - 1 - 2 years of experience | JobsGulf.ae

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Call Centre Executive (Urdu)

TERRACOTTA MANPOWER SERVICES - SOLE PROPRIETORSHIP

Job Type

Full-time

Work Type

On-Site

Location

Abu Dhabi, UAE

Experience

1 - 2 years

Manage inbound and outbound calls professionally, ensuring customer queries are addressed efficiently.
Document all interactions meticulously in the CRM system to maintain accurate customer records.
Identify and escalate issues that require further attention, ensuring prompt resolution.
Provide detailed product and service information, empowering customers to make informed decisions.
Utilize strong problem-solving skills to handle complaints and provide effective solutions.
Maintain a high level of product knowledge to answer customer inquiries confidently and accurately.
Achieve individual and team performance targets, contributing to the overall success of the call center.
Participate in training sessions and workshops to enhance skills and improve service quality.
Foster a positive relationship with customers, aiming for high satisfaction and loyalty.
Collaborate with team members to share insights and best practices, enhancing team performance.

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