- Greet patients warmly upon arrival, ensuring they feel welcome and cared for as they enter the clinic.
- Efficiently manage appointment scheduling, confirming patient details and minimizing wait times for optimal patient flow.
- Handle phone inquiries professionally, addressing patient questions and concerns while maintaining confidentiality.
- Process patient registrations and updates accurately, ensuring all records are up-to-date for seamless healthcare delivery.
- Collect patient payments and process insurance claims, guiding patients through financial responsibilities with clarity.
- Maintain an organized reception area, ensuring all materials and resources are readily available for patients and staff.
- Coordinate with medical staff to facilitate smooth communication regarding patient needs and appointment changes.
- Implement infection control protocols by maintaining a clean and hygienic environment in the reception area.
- Assist in managing patient records electronically, entering data accurately and securely to uphold compliance standards.
- Provide compassionate support to patients, especially those in distress, ensuring they feel understood and valued.
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