The Community Manager will lead and oversee the management and enhancement of ARADA's residential and commercial communities, ensuring the delivery of high-quality services, fostering a strong sense of community, and maintaining the financial and operational health of the communities. The role focuses on strategic planning, resident satisfaction, asset preservation, and compliance with UAE regulations while driving sustainability and innovation.

1) Community Strategy:

a. Develop and implement the departmental strategy in line with Arada Care policies there by maintaining uniformity across departmental functions. All strategies would have to be approved by the CCO.

b. Develop services charge & reserve fund modeling and take a lead role for establishing. facilities management services according to the approved service charge modeling.

2) Community Operations & Association Budgets:

a. Develop operational budgets for the Community department.

b. Develop Association budgets for all communities by November end for the subsequent year.

c. Manage the budgets and monitor financial performance versus the budget.

d. Manage & report on cost variations and potential performance improvement opportunities.

3) Policy & Procedures

a. Develop policies, systems, procedures and controls to ensure objectivity, efficiency and effectiveness of community operations.

b. Set up and monitor process for Service fee collections

c. Develop key strategies / policies & procedures.

d. Take Lead for developing standard such as Community guidelines, SLAs & KPIs, key Operational process in line with approved Arada’s Strategy

4) Resident & Community Management:

a. Undertake the management of communities and ensure strong Owner / Resident relations.

b. Develop and implement site take over plans for all communities based on FM operations.

c. Resolve community issues based on escalation matrix.

d. Mange procurement & define Scope of Works for assigned projects.

e. Manage FM & community management offices within the premises.

f. Recommend initiatives for additional income generation for community.

5) Site Audits:

a. Perform site inspection and oversee all communities (formal Reports must be issued).

b. Ensure resolution of any identified issues identified on site.

c. Manage Resident fit out and alterations are answered to in a timely manner.

d. Conduct Monthly Performance audits for the service providers.

e. Ensure maintenance of community facilities (e.g. gym, common rooms).

6) Owner Communication & Data Management:

a. Ensure resolution of resident requests and complaints within established KPIs.

b. Ensure effective resolution of all resident requests and complaints in call Center, CRM and coordinate with Leasing for leasing enquiries.

c. Develop and propose yearly communication campaigns in coordination with marketing.

7) Asset information systems & CAFM

a. Coordinate with IT team for development of CAFM systems & call center and support them for establishing CAFM with FM operational point of view, including development of RFP for procurer the systems.

b. Coordinate with IT for procurement of Asset information systems and coordinate with internal & external stake holders for updating the asset information systems for future documentation and building data.

8) Health Safety Environment:

Ensure compliance to all relevant safety, quality and environmental management policies, procedures and controls across the community and guarantee employee safety, legislative compliance, delivery of high-quality products/services and a responsible environmental outlook.