ü Ensure exclusive delivery of travel services to the assigned corporate clients.

ü Attend clients calls/emails as per the Service Level Agreement and company standards to ensure on time response for each request.

ü Follow up with clients to understand if the quotation meets the client’s expectation and explain or negotiate to convert leads into deals.

ü After client confirmation, send the final proposal on time and in proper format.

ü Initiate ticket bookings as per the travel requirements of the corporate clients in line with the Nirvana policies and the rules of Airlines & other suppliers

ü Coordinate with holidays department if the requirement is for visa, hotel, or any other leisure related services.

ü Attending complaints and suggestions liaising with respective departments Quality / Sales etc & responsible to maintain brand image.

ü In case of any problem related to ticket, hotel booking, etc. inform the passenger and coordinate with Airlines/Hotel for any possible solution without delay.

ü Recheck before the travel date and ensure that the required services of customers are arranged properly.

ü Develop and maintain professional relationship with customers.

ü Develop and maintain professional relationship with different airlines in ethical manner.

ü Take feedback from the corporate clients, individuals or groups, about the services offered.

ü Ensure Service Excellence to win Customer Satisfaction & Brand Loyalty.

Airline Reservations:

ü Monitor all airlines bookings and take action on all reservations received from corporate and walk in Passengers. Pre & Post Flight checks (Queues) and handling ticket issuance as per the process by respective airlines.

Preferred Suppliers Focus:

ü Refer and follow Nirvana Travel Preferred airlines program including specific corporate deals for customers based on contracts, always obtain, and ensure updated information of all product knowledge on a regular basis through the reporting lines and internal meetings.

Fare Quotations:

ü Ensuring Accurate fare quotes as per respective GDS / Airlines procedures including all the services booked from suppliers and strictly follow accounting procedures including methods of minimizing debit advice.

ü Ensure optimum utilization of all available resources, office discipline and adherence to company policies, procedures, integrity, and work ethics are always maintained.

Document Reporting:

ü Liaise and adhere to company standard process while reporting of documents and Liaise with Accounts Dept.

ü Make regular follow up to ensure that the LPO is received by the staff within a maximum of three days of the sale to close the sales file.

ü In case of credit sale, attach all required documents (LPO, E-Mail, Official Letter, etc…) as proof for the sale.

ü Prepare sales report with all relevant documents including agent coupon and send them to account department (cashier) on daily basis before 11 am of the next day.