Operational

*Operates the call center and Navision system professionally.
*Attends calls and queries promptly and courteously.

*MS Office proficiency

Ziow Report

People

* Handles routine customer complaints promptly and courteously.
* Briefs the CS GL on complaints that require management assistance.
* Ensures all customers’ queries are attended to professionally.
* Compiles and supports stores with customer complaints
* Ensure all system procedures are adhered to as per policy/procedure

• CS monthly KPI
  Navision Report
  HR SOPs