Job Type
Full-time
Work Type
On-Site
Location
Dubai, UAE
Experience
1 - 3 years
- Configure and customize Zoho CRM to align with business processes, ensuring optimal usage across departments.
- Conduct regular data audits to maintain the quality and integrity of customer information within the CRM system.
- Develop and implement training programs for team members to enhance their proficiency in using Zoho CRM.
- Create and manage automated workflows to streamline operations and improve efficiency in customer interactions.
- Generate detailed reports and dashboards to provide insights into sales performance and customer behavior.
- Collaborate with cross-functional teams to identify CRM needs and recommend enhancements or new features.
- Monitor and resolve user issues and inquiries, acting as the primary point of contact for CRM-related support.
- Stay updated on Zoho CRM features and best practices, integrating new functionalities to improve the system's performance.
- Manage integrations with other applications and platforms to ensure seamless data flow across systems.
- Lead CRM projects, from planning and execution to evaluation, ensuring alignment with business objectives.