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Customer Delivery Consultant

Starlink WLL

Job Type

Full-time

Work Type

On-Site

Location

Doha, Qatar

Experience

5 - 10 years
  • Deliver large complex orders for Business customers either independently or as part of a Program, to time, cost and quality criteria
  • Act as a single point of contact with overall accountability for ensuring order fulfilment as per the committed timelines.
  • Produce detailed delivery plans, use planning and analysis techniques/tools to ensure the success of deliveries.
  • Communicate with customers to report on order fulfilment and involve relevant customer technical contacts and vendors as required by Technical teams.
  • Co-ordinate with internal and external service providers to track and ensure progress on order fulfilment. • Effectively monitor and control the performance of all deliveries managed at any one time. • Ensure that plans are managed effectively, risk assessments carried out and appropriate corrective actions proactively managed. • Ensure that commercial and technical issues are proactively identified and effectively managed. • Report regularly on progress against plan to all relevant stakeholders.
  • Escalate issues hindering progress and involve relevant stakeholders as required (including senior management intervention) to obtain resolution.
  • Administration of documentation and maintain up-to-date data in Ooredoo’s systems to ensure accurate and timely handover of information to internal and external delivery teams, customers and final handover to Service Assurance.
  • Order and track specific delivery requirements from external vendors
  • Work towards key delivery business metrics (KPIs) and targets.

Project Delivery Management 5 years experience for large and complex scenarios, preferably to B2B customers for Fiber infrastructure, MPLS technologies, Infrastructure security, Data center .. etc

Bachelor degree, preferably in Telecommunications.

Project Management Certification ( PMP)

Proficient in Microsoft Office (WORD, Excel, PowerPoint & Project)