Role Purpose & Context:The I & M Manager is responsible for overseeing the planning, deployment, maintenance, and optimization of wireless infrastructure across enterprise, telecom, and field network environments. The role ensures robust service delivery across wireless technologies including Wi-Fi, PtP/PtMP microwave links, LTE/5G, IoT networks (LoRaWAN/NB-IoT), and satellite communication while maintaining integration with ISP/OSP systems. This role also supports business growth by driving operational efficiency, maintaining high service quality, and fostering client relationships.Key Responsibilities:1. Wireless Infrastructure ManagementOversee the design, implementation, and troubleshooting of:Enterprise Wi-Fi (802.11ax/ac/n)Point-to-Point / Point-to-Multipoint microwave and mmWave linksPrivate LTE / 5G networksLoRaWAN / NB-IoT for smart infrastructureSatellite communication (e.g., VSAT)Plan and conduct wireless RF site surveysCoordinate with RF engineers for frequency planning, spectrum compliance, and optimization.2. Project & Operations ManagementLead the execution of Wireless and ISP/OSP infrastructure projects with defined scope, timelines, and budget.Develop SOPs for wireless network rollouts and maintenance protocols.Ensure network uptime, performance, and compliance with SLAs.Manage vendors/subcontractors and drive timely completion of assigned wireless and fiber-based projects.3. Cross-Technology IntegrationEnsure seamless coordination between wireless, ISP (structured cabling, routers/switches), and OSP (fiber, copper) domains.Supervise integration of wireless systems with IP networks, cloud services, and edge devices.Support hybrid deployment models across wired and wireless systems for large campuses, smart buildings, and public infrastructure.4. Quality, Compliance & SafetyEnforce safety standards, HSE compliance, and quality assurance for all wireless and field operations.Perform regular audits, equipment testing, and issue resolution.Maintain documentation of network performance, site inspections, and client handovers.5. Team Leadership & DevelopmentLead and mentor field teams and engineers handling wireless deployments.Facilitate training on new wireless technologies, tools, and security best practices.Build a performance-driven culture with clear KPIs tied to uptime, issue resolution, and delivery timelines.6. Business Growth & Client ManagementIdentify wireless-related business opportunities and support proposal creation for enterprise and telecom clients.Liaise with clients on wireless service planning, reporting, and escalations.Collaborate with Pre-Sales, Network Planning, and Business Development for wireless solution design.Qualifications & Experience:Education:Bachelor’s Degree in Electronics, Telecommunications, or equivalent.Equivalent experience may be considered in lieu of formal education.Experience:10–15 years of experience in telecom or enterprise wireless technologies, including:Wi-Fi and RF systemsMicrowave or mmWave linksLTE/5G or wireless backhaulISP/OSP infrastructure integrationTechnical Skills:Wireless standards (IEEE 802.11, 3GPP LTE/5G)RF design and troubleshooting tools.Wireless security protocols (WPA3, RADIUS, VLAN segmentation)PtP/PtMP network design using Ubiquiti, Cambium, or similarISP/OSP: structured cabling, fiber termination, FTTxSoft Skills:Strong leadership, analytical thinking, and decision-makingExcellent stakeholder communication and coordinationAbility to manage dynamic, high-pressure environmentsCertifications (Preferred):CWNA (Certified Wireless Network Administrator)CWSP/CWDP/CWAP (advanced wireless certs by CWNP)PMP or equivalent project management certificationWork Environment:Office and field-based, with frequent site visitsQatar Driving License requiredAble to lead projects across urban and remote areas

Key ResponsibilitiesResolve high-priority and complex incidents with minimal impact and within defined SLAs.Participate in the Problem Management process, offering permanent resolutions.Troubleshoot and analyze issues related to CSM components, monitoring, and network tools.Enhance and maintain operational documentation and contribute to the knowledge base.Coordinate with vendors and product manufacturers to address technical escalations.Recommend upgrades and continuous improvements to maintained systems.Support project implementation teams with engineering expertise when required.Draft and refine operational procedures and SOPs.Stay current with emerging technologies and maintain relevant certifications.Required Experience & SkillsExperience:Minimum 8 years of L3/TAC level support experience in telecom or enterprise IT environments.Technical Skills:Expertise with Monitoring Tools: OBM, NNMi, OMi, SiteScope, SolarWinds, APM, Zabbix.Proficient in Microfocus Applications: OpsBridge, NNMi, OPTIC Reporting, Network Automation.Strong scripting abilities in PERL, SHELL, VB, PowerShell, Kusto, Python.Experience with databases: MS SQL, Oracle, Postgres, Sybase IQ, Vertica.Familiarity with network tools like traffic generators and analyzers.Fine-tuning experience with tools like OBR, NPS, BVD, Airwave, and SiteScope.Skilled in managing onsite technical resources and vendor/customer coordination.Soft Skills:Excellent communication and interpersonal skills.Strong analytical, problem-solving, and documentation abilities.Customer-oriented mindset and ability to perform under pressure.Effective team player with mentoring capabilities.Awareness of ITIL best practices and strong IT literacy.

• Coordinate and execute System Integration Testing (SIT) across impacted IT platforms and core networks for relevant projects/products.• Support and enhance test automation and tools to expedite SIT and performance-related testing.• Lead and manage SIT activities, ensuring tests are completed error-free and on time.• Establish a SIT team by nominating members from all impacted platforms, ensuring development teams remain separate to maintain objective testing.• Implement testing objectives and develop test cases based on department blueprints and SIT processes, involving key stakeholders (Project Managers, Platform Teams, Network Teams, Marketing, etc.).• Prioritize, schedule, and monitor testing activities in coordination with the Data Centre.• Produce and disseminate detailed test reports, highlight gaps/errors, and make recommendations for improvement.• Further develop regression testing tools for end-to-end services.• Ensure effective implementation of testing guidelines, interfaces, and processes.• Provide timely SIT status updates and escalate key issues to all relevant stakeholders.• Submit periodic reports on all SIT activities.• Proven experience in Telecom Software Testing and OSS/BSS products.• Ability to work at both high-level solution architecture and detailed technical levels.• Proficiency in Java, Unix, Shell Scripting, Perl, Oracle SQL, PL/SQL; knowledge of Python, Angular, C++, and PHP is a plus.• Experience with protocols like RADIUS, DIAMETER, LDAP, SPML, SOAP, XML, SMPP, HTTP, and DNS.• Familiarity with mobile and enterprise test automation frameworks.• Strong troubleshooting skills across complex IT and core network solutions with multiple subsystems.• Good understanding of CRM, Online Charging, Billing, Policy Control, AAA, Roaming, Provisioning, and Digital Channels.• Quick learner with the ability to work well under pressure.• Strong presentation and communication skills.• Highly organized, proactive, and capable of independent work.

Key Responsibilities:✅ Platform implementation & support: Credit Control, Number Management, GIS Integration, NWI, Treasury Ops, Prepaid Activation, Premium Dealer Systems✅ Product Development: SIM lifecycle, Voucher systems, Sales stock & commissions✅ Network & Number Management: Full lifecycle & service identifiers✅ Treasury & CRM: Reconciliation, dashboards, vendor coordination, CRM customization✅ Development & Maintenance: Technical design, Level 3 support, security compliance

Platform Implementation & Support:Implement and support enterprise applications for:Credit Control ManagementNumber Management & GIS IntegrationSupply Chain & Network Inventory ManagementTreasury operations and collectionsPrepaid activation & dealer systemsRouting and validation for fixed-line servicesSIM & Voucher Management:SIM lot ordering, quality testing, encryption/decryptionLoad and configure SIM types (Nano, Micro, etc.)Generate and validate voucher serialsPrepaid Activation & Commissioning:Validate pre-activation cyclesEnsure sales stock availabilityQA of SIM batches & commission system integrationVoucher tracking and reconciliationNetwork & Number Management:Number lifecycle management and ETR module accessMaintain consistency between CRM and network identifiersConfigure number portability and support IPTV/FTTH servicesTreasury Operations:Reconcile payment channels, automate treasury opsCreate dashboards & coordinate with third-party vendorsCustomize CRM tools per process specsDevelopment & Technical Support:Handle in-house development, technical design, change requestsProvide Level 3 support for CRM & application platformsAssist business units in service portfolio developmentEnsure compliance with security & revenue assurance policiesSolution Design & Performance Management:Act as SME for design methodologies and architectureIdentify testing strategies and manage KPI reportingRequired Skills & Qualifications:Education: Bachelor's in Computer Science / IT or related fieldExperience: Minimum 5 years in IT, with solid experience in Telecom B/OSS (CRM EBS)

Secure Software Development:· Integrating security into SDLC: Ensure information security requirements are incorporated into every phase of the Software Development Life Cycle (SDLC), from design and development to deployment and maintenance.· Secure coding practices: Enforce secure coding practices across development teams, ensuring that developers adhere to best practices for writing secure code.· Code reviews: Conduct and support manual or automated code reviews, focusing on identifying potential vulnerabilities such as SQL injection, cross-site scripting (XSS), and buffer overflows.Security Testing:· Penetration testing: Perform regular penetration tests on applications to uncover exploitable vulnerabilities and identify weaknesses that could be targeted by attackers for various fintech products and services.· Security testing automation: Implement automated security tests (e.g., static code analysis, dynamic application security testing (DAST), interactive application security testing (IAST)) into CI/CD pipelines.· Security audits: Conduct periodic security audits to verify the adherence of applications to security best practices and regulatory standards (QCB, NIA, PCI DSS, ISO 27001).Vulnerability Management:· Identify vulnerabilities: Use static and dynamic analysis tools, manual testing, and penetration testing techniques to identify and prioritize vulnerabilities in fintech applications, payment systems, banking platforms and mobile wallets.· Prioritize and remediate: Work with development teams to prioritize and resolve vulnerabilities, ensuring that critical vulnerabilities are fixed as quickly as possible.· Track vulnerabilities: Continuously monitor, track, and document vulnerabilities through a central management system to ensure they are addressed within a timely manner.Threat Modeling and Risk Assessment:· Conduct threat modeling: Perform threat modeling exercises, identify potential attack vectors, and assess the security posture of applications inline with the changing threat landscape of a fintech application.· Risk assessment: Analyze security risks based on identified vulnerabilities and assess the potential business impact of exploitation.Incident Response and Remediation:· Incident response: In the event of an application-related security incident or breach, take lead in investigating, containing, and remediating the issue.· Post-incident analysis: Conduct post-mortem analyses of incidents to identify root causes, improve security practices, and prevent future occurrences.Compliance and Standards Adherence:· Regulatory compliance: Ensure that applications meet relevant security standards and compliance requirements (e.g., QCB, NIA, PCI-DSS, ISO 27001).· Security frameworks: Implement security frameworks such as OWASP Top 10, SANS CWE, and NIST to guide secure application design and development.Tooling and Automation:· Security tool management: Select, configure, and manage security tools for code scanning, vulnerability management, and penetration testing (e.g., static application security testing (SAST), dynamic application security testing (DAST), software composition analysis (SCA)).CI/CD pipeline integration:Integrate security testing into the CI/CD pipeline to automate security checks and prevent vulnerabilities from reaching production environments.

The GRC Specialist shall possess a deep understanding of the complexities involved in managing risk, ensuring compliance with local regulations and industry standards, and developing robust governance frameworks within the fast-evolving telecommunications landscape.1. Governance:o Develop and implement security policies: Ensure that the organization has up-to-date, effective information security policies, standards, and procedures aligned with business goals and industry standards.o Establish security governance frameworks: Design and maintain a governance structure for information security that supports organizational objectives, risk management, and compliance initiatives.o Report to senior leadership: Regularly report to executive leadership (e.g., CISO, CIO, Board of Directors) on security governance, risk assessments, and compliance matters, offering actionable insights as needed.2. Risk Management:o Conduct risk assessments: Identify, assess, and prioritize security risks to the organization’s information systems, data, and operations. This includes conducting threat assessments, vulnerability assessments, and impact analyses taking into account the threat landscape in a rapidly changing telco environment.o Implement risk mitigation strategies: Develop and implement strategies to reduce risks to an acceptable level, using various controls (technical, administrative, physical) and monitoring.o Continuous Risk Monitoring and Security Risk Register Maintenance: Continuously monitor the risk landscape to identify new and emerging risks while tracking and updating the Security Risk Register. Coordinate with risk owners for timely closure of identified risks and communicate their status and updates to relevant stakeholders to support informed decision-making.o Risk Acceptance Management: Manage and maintain the full cycle of Risk Acceptance Forms by assessing and documenting risk deviations, monitoring compliance, and ensuring effective communication with the risk owner to uphold organizational risk management standards.3. Compliance:o Ensure regulatory compliance: Monitor and ensure that the organization complies with relevant laws, regulations, and industry standards (e.g., QCB, NIA, PCI-DSS, ISO 27001, etc.).o Develop compliance programs: Create and manage internal compliance programs to track compliance with security regulations and internal policies.o Prepare for audits, assessments and certification: Prepare for and manage internal and external audits, certifications, and assessments. This includes coordinating with auditors, gathering evidence, ensuring timely responses to audit findings, and facilitating the closure of those findings.o Track compliance KPIs: Develop and track Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs) to assess compliance and security effectiveness.4. Policy and Documentation Management:o Document security processes and procedures: Develop, implement, and maintain comprehensive documentation related to security governance, risk management, and compliance processes inline with the requirements of Ooredoo Financial Services.o Policy updates and review: Regularly review and update security policies, procedures, and standards to ensure they remain relevant and effective.5. Security Awareness Program:o Develop and implement security awareness program: Develop and implement a security awareness program that will educate employees on the identification and prevention of information security threats to foster a strong security culture within the organization.6. Identity and Access Management:o User Access Reviews: Support Identity and Access Management (IAM) program by collaborating with cross-functional teams to conduct user access cleanups and user access reviews, ensuring compliance with security policies and adherence to access management best practices.

Lead and manage end-to-end delivery of complex IT projects across Infrastructure, Applications, and Cloud environments.Develop, maintain, and update comprehensive project documentation including project charter, risk register, budgets, timelines, and staffing plans.Set and track project milestones, manage potential delays, and realign schedules and expectations as needed.Establish and execute communication plans, ensuring timely updates to stakeholders and team members.Collect, analyze, and summarize project data to prepare periodic status reports.Assign responsibilities and manage the workflow of the project team.Oversee daily operations and address stakeholder queries in a timely manner.Conduct performance evaluations and manage project team performance constructively.Address and resolve disciplinary issues in accordance with company policy.Collaborate with stakeholders to define project scope, deliverables, success criteria, risks, blockers, and resource requirements.Ensure all project activities remain within scope, budget, and schedule while maintaining quality standards.Create and distribute essential project artifacts including charters, schedules, and budget reports.Maintain routine communication with management, customers, and team members, and act on feedback.Ensure compliance with all legal and regulatory project requirements.Monitor subcontractor activities and manage third-party vendor performance.Lead regular status review meetings involving internal teams, vendors, and clients.Provide training, mentoring, and conflict resolution to project teams.Troubleshoot and resolve technical and operational project issues.Desired Candidate ProfileDemonstrated success in a similar role managing complex technology projects.Excellent written and verbal communication skills.Ability to present complex technical concepts clearly and concisely.Self-motivated with a strong desire to learn and adopt new technologies.Flexible to work during non-standard hours as required.Strong team player with the ability to work independently.Excellent analytical and problem-solving abilities.Proactive, detail-oriented, and results-driven.

Installation, configuration, and administration of:WebSphere Application Server (V9.x)HCL Portal Server / WCM (V9.x)IBM BPM / BAW (V8.6.x / V20.x)IBM DataPower (V10.x)Middleware troubleshooting, performance tuning, and deployment support.Production support for HCL Portal, BPM and DataPower environments.Set up and administration of Portal Horizontal Clusters and version upgrades/migrations.BPM server management – Process Center, Process Server, JVMs.LDAP integration, IBM HTTP Server configuration and SSL certificate handling.OpenShift administration, Cloud Pak installation, and container orchestration.Hands-on with AAA policy customization, domain/user management, logging, and migration of services across environments.· � Technical Skills Required:· Primary Tools/Platforms: ✔ WebSphere Application Server (V9.x) ✔ HCL Portal Server & WCM (V9.x) ✔ IBM BPM/BAW (V8.6.x/V20.x) ✔ IBM DataPower (V10.x)· Secondary Skills: ✔ IBM Security Directory Server (LDAP) ✔ IBM HTTP Server ✔ RedHat OpenShift Container Platform (V4.12) ✔ Linux OS Administration ✔ Cloud Pak for Integration (Preferred)Qualifications & Certifications:Bachelor’s or master’s degree in computer science or equivalent.Relevant middleware certifications preferred.

Microsoft Systems & Server AdministrationManage Microsoft Windows Server environments (2012 R2, 2016, etc.).Patch management and reporting for all servers.Active Directory & ADFS administration.Hypervisor management (VMware, Oracle VM).SCCM and antivirus solution administration.Manage Azure Cloud services, O365, Citrix DaaS, and Defender suite.Backup & RecoveryAdminister and maintain enterprise backup solutions (HP, IBM, Cloud).Troubleshoot job failures, perform quarterly test restores, and manage backup documentation.Forecast storage requirements and coordinate license renewals.Storage & SAN ManagementConfigure RAID, LUNs, Zoning, and Multipathing.Storage array administration, volume expansions, and Azure storage management.Collaborate with vendors for firmware upgrades and issue resolutions.Required Skills & Qualifications:Bachelor’s or master’s degree in computer science or equivalent.10+ years of IT experience with 4+ years in a relevant Microsoft systems role.Relevant Microsoft certifications (preferred).Strong knowledge in Azure, VMware, SAN, and Backup solutions.Excellent communication, problem-solving, and documentation skills.Ability to work independently and as part of a team, including flexible/non-standard hours.

➢ Update and resolve the incidents and requests in the ticketing system with proper description and maintain the SLA.➢ Providing technical support to end-users, both in-person and remotely.➢ Troubleshooting and resolving hardware and software issues.➢ Installing and configuring computer hardware and software.➢ Setting up and maintaining networks and connectivity for devices.➢ Collaborating with other IT professionals to resolve complex issues.➢ Creating and maintaining technical documentation and manuals.➢ Monitoring system performance and identifying potential issues.➢ Providing support to end-users on the proper use of hardware and software.➢ Conducting system upgrades and updates.

Prepare and manage project schedules and reports using Primavera P6.Track project progress and cost performance based on project plan data.Ensure accurate data entry into systems for reliable Earned Value (EV) reporting.Identify planning-related issues and develop practical solutions.Follow planning governance processes and reporting standards.Conduct plan health checks (e.g., Data Quality Checks, DCMA 14-Point Schedule Assessment).Lead coordination with external planning teams.Use planning tools like Primavera P6, Asta Powerproject, and 4D integration software.Integrate project timelines with 3D design models per client requirements.Schedule and integrate MEP (Mechanical, Electrical & Plumbing) activities within BIM models.Support sales/client teams by providing project planning insights during client calls.Analyze project data using Microsoft Power BI, Power Apps, and Excel.Prepare regular progress reports for internal and client use.Monitor team productivity and track deadlines to ensure timely delivery.Work closely with internal and external stakeholders in a front-facing role.Skills & Experience Required:4-5 years of relevant experience in project planning and scheduling.Proficiency in Primavera P6 – Mandatory.Strong working knowledge of Excel, with ability to manage and analyze large datasets.Familiarity with PM&C (Project Management & Control) procedures and tools.Solid understanding of construction industry practices, particularly in MEP planning.Experience in Data Center projects is an added advantage.Ability to work collaboratively with diverse teams and manage stakeholder interactions.Good understanding of problem-solving techniques and project control methodologies.Education:Bachelor’s Degree in Engineering (Mechanical, Electrical, Civil, or related field preferred).

Deliver large complex orders for Business customers either independently or as part of a Program, to time, cost and quality criteriaAct as a single point of contact with overall accountability for ensuring order fulfilment as per the committed timelines. Produce detailed delivery plans, use planning and analysis techniques/tools to ensure the success of deliveries. Communicate with customers to report on order fulfilment and involve relevant customer technical contacts and vendors as required by Technical teams.Co-ordinate with internal and external service providers to track and ensure progress on order fulfilment. • Effectively monitor and control the performance of all deliveries managed at any one time. • Ensure that plans are managed effectively, risk assessments carried out and appropriate corrective actions proactively managed. • Ensure that commercial and technical issues are proactively identified and effectively managed. • Report regularly on progress against plan to all relevant stakeholders.Escalate issues hindering progress and involve relevant stakeholders as required (including senior management intervention) to obtain resolution.Administration of documentation and maintain up-to-date data in Ooredoo’s systems to ensure accurate and timely handover of information to internal and external delivery teams, customers and final handover to Service Assurance. Order and track specific delivery requirements from external vendorsWork towards key delivery business metrics (KPIs) and targets.Project Delivery Management 5 years experience for large and complex scenarios, preferably to B2B customers for Fiber infrastructure, MPLS technologies, Infrastructure security, Data center .. etcBachelor degree, preferably in Telecommunications.Project Management Certification ( PMP)Proficient in Microsoft Office (WORD, Excel, PowerPoint & Project)

Identifies installs, maintains, and test relevant hardware for small or large firms.•Responsible for Fixed, Mobile, Data Center & ICT Service Delivery & Maintenance governance•Interact with Delivery and Support team and provide regular progress & update to customer.•Conduct service review on periodic basis to assess the need of improvement in respective account.•Track the revenue associated to the services delivered and ensure through the support team to retain the revenue with best quality of service•Explore opportunities for upsell/sell and intimate Sales/pre-sales accordingly.Co-ordination with related parties for either Delivery of new MPLS & Voice Services also maintenance of services and/or equipment faults.•Liaise between customer and internal departments (Sales and Operating Unit)•Attend to Customer Service Issues and Reviews•Make recommendations to management on mechanism to improve service•Provide timely feedback to the client; service changes, actions and opportunities that are likely to impact their use of Ooredoo services•Single point of contact between operations group and client•Accurately and Comprehensively record incidents in order to identify and efficiently obtain the root cause•Identify incident trends and instigate remedial actions•Responsible for incidents from beginning to end (Quality control) together with the Lead Engineer•Develop clients customer reports•Conduct Monthly Network Performance review that covers the following- Previous meeting minutes- Present monthly network availability report- Develop improvement plan for prolonged outages, no trouble found and recurring fault•Act as SPOC on deployed site for all customers and irrespective of services.•Ensures proper functioning of all facilities and system features.•Ensures friendly attitude towards customers to maintain high level of corporate respect.•Response to perform any other related duties as required.•Ensure that all solutions are supported by the Network and Service Department•Coordinate closely with the dedicated Project Manager and Lead Engineer for optimal implementation of client circuits•Update client with Delivery milestone•Ensures timely completion of Delivery ordersMinimum Experience & Essential Knowledge1.Minimum of 6 years of experience with Service Management/Service Delivery Management for customers of Service Provider/Telecom company2.Demonstrated experience of leading “Continual Service Improvement” programs in a large Enterprise or in a Service Provider Environment.3.Excellent business and client engagement skills with minimum of 3 years of experience in leading a large or complex projects with multiple stakeholders.4.Excellent analytical & Customer communication skills with a demonstrated ability.5.Demonstrated experience in developing and documenting work instructions and processes for Pre Implementation Support in a large enterprise or in a Managed Service provider environment.6.Excellent knowledge of Supply Chain Management, Procurement and Inventory Management processes and tools in a service provider environment.7.Knowledge of various telecom and ICT products and solutions including connectivity, UC and Security.8.Expertise or working knowledge of Microsoft Projects, Visio and MS and other BPM tools.9.Knowledge of OSS and BSS applications.Minimum Entry Qualifications1.B.E. or B. Tech. or BS in Computer Science or Electronics and Telecommunication.2.ITIL V.3 Expert/intermediate Certification.3.CCNP Certifications or higher.

Conduct dynamic and static application security testing (DAST/SAST) to identify vulnerabilities in web, API, and cloud applications.Perform manual code reviews, recommend secure coding practices, and apply fixes to enhance security.Execute risk assessments and apply threat modeling frameworks (STRIDE, DREAD) to identify and mitigate security risks.Integrate security tools into the CI/CD pipeline to automate security testing using DevSecOps practices.Analyze and reduce false positives/negatives from automated security tool results.Investigate and respond to application security incidents, collecting evidence and applying remediation.Stay updated with industry standards like OWASP Top 10, PCI DSS, NIA, and NIST.