Deliver large complex orders for Business customers either independently or as part of a Program, to time, cost and quality criteriaAct as a single point of contact with overall accountability for ensuring order fulfilment as per the committed timelines. Produce detailed delivery plans, use planning and analysis techniques/tools to ensure the success of deliveries. Communicate with customers to report on order fulfilment and involve relevant customer technical contacts and vendors as required by Technical teams.Co-ordinate with internal and external service providers to track and ensure progress on order fulfilment. • Effectively monitor and control the performance of all deliveries managed at any one time. • Ensure that plans are managed effectively, risk assessments carried out and appropriate corrective actions proactively managed. • Ensure that commercial and technical issues are proactively identified and effectively managed. • Report regularly on progress against plan to all relevant stakeholders.Escalate issues hindering progress and involve relevant stakeholders as required (including senior management intervention) to obtain resolution.Administration of documentation and maintain up-to-date data in Ooredoo’s systems to ensure accurate and timely handover of information to internal and external delivery teams, customers and final handover to Service Assurance. Order and track specific delivery requirements from external vendorsWork towards key delivery business metrics (KPIs) and targets.Project Delivery Management 5 years experience for large and complex scenarios, preferably to B2B customers for Fiber infrastructure, MPLS technologies, Infrastructure security, Data center .. etcBachelor degree, preferably in Telecommunications.Project Management Certification ( PMP)Proficient in Microsoft Office (WORD, Excel, PowerPoint & Project)

Identifies installs, maintains, and test relevant hardware for small or large firms.•Responsible for Fixed, Mobile, Data Center & ICT Service Delivery & Maintenance governance•Interact with Delivery and Support team and provide regular progress & update to customer.•Conduct service review on periodic basis to assess the need of improvement in respective account.•Track the revenue associated to the services delivered and ensure through the support team to retain the revenue with best quality of service•Explore opportunities for upsell/sell and intimate Sales/pre-sales accordingly.Co-ordination with related parties for either Delivery of new MPLS & Voice Services also maintenance of services and/or equipment faults.•Liaise between customer and internal departments (Sales and Operating Unit)•Attend to Customer Service Issues and Reviews•Make recommendations to management on mechanism to improve service•Provide timely feedback to the client; service changes, actions and opportunities that are likely to impact their use of Ooredoo services•Single point of contact between operations group and client•Accurately and Comprehensively record incidents in order to identify and efficiently obtain the root cause•Identify incident trends and instigate remedial actions•Responsible for incidents from beginning to end (Quality control) together with the Lead Engineer•Develop clients customer reports•Conduct Monthly Network Performance review that covers the following- Previous meeting minutes- Present monthly network availability report- Develop improvement plan for prolonged outages, no trouble found and recurring fault•Act as SPOC on deployed site for all customers and irrespective of services.•Ensures proper functioning of all facilities and system features.•Ensures friendly attitude towards customers to maintain high level of corporate respect.•Response to perform any other related duties as required.•Ensure that all solutions are supported by the Network and Service Department•Coordinate closely with the dedicated Project Manager and Lead Engineer for optimal implementation of client circuits•Update client with Delivery milestone•Ensures timely completion of Delivery ordersMinimum Experience & Essential Knowledge1.Minimum of 6 years of experience with Service Management/Service Delivery Management for customers of Service Provider/Telecom company2.Demonstrated experience of leading “Continual Service Improvement” programs in a large Enterprise or in a Service Provider Environment.3.Excellent business and client engagement skills with minimum of 3 years of experience in leading a large or complex projects with multiple stakeholders.4.Excellent analytical & Customer communication skills with a demonstrated ability.5.Demonstrated experience in developing and documenting work instructions and processes for Pre Implementation Support in a large enterprise or in a Managed Service provider environment.6.Excellent knowledge of Supply Chain Management, Procurement and Inventory Management processes and tools in a service provider environment.7.Knowledge of various telecom and ICT products and solutions including connectivity, UC and Security.8.Expertise or working knowledge of Microsoft Projects, Visio and MS and other BPM tools.9.Knowledge of OSS and BSS applications.Minimum Entry Qualifications1.B.E. or B. Tech. or BS in Computer Science or Electronics and Telecommunication.2.ITIL V.3 Expert/intermediate Certification.3.CCNP Certifications or higher.

Conduct dynamic and static application security testing (DAST/SAST) to identify vulnerabilities in web, API, and cloud applications.Perform manual code reviews, recommend secure coding practices, and apply fixes to enhance security.Execute risk assessments and apply threat modeling frameworks (STRIDE, DREAD) to identify and mitigate security risks.Integrate security tools into the CI/CD pipeline to automate security testing using DevSecOps practices.Analyze and reduce false positives/negatives from automated security tool results.Investigate and respond to application security incidents, collecting evidence and applying remediation.Stay updated with industry standards like OWASP Top 10, PCI DSS, NIA, and NIST.