Responsible for the design, implementation, maintenance, and optimization of CCTV surveillance systems and hyper-converged infrastructure (HCI) to ensure reliable, high-availability video monitoring and core infrastructure services. This role focuses on integrating robust server technologies, database management, clustering solutions, and cloud integration to support secure, scalable video storage and retrieval operations across SFM Sports Venues. The specialist will collaborate with security, IT operations, and compliance teams to minimize downtime, enhance system performance, and mitigate risksCCTV System Management and MaintenanceOversee day-to-day operations of CCTV infrastructure, including hardware, software, and network components, to ensure continuous surveillance coverage and data accessibility.Perform routine health checks, updates, and patching on CCTV servers and storage systems.Monitor system performance metrics using tools like Windows Performance Monitor and SQL Server Management Studio.Troubleshot hardware failures, network latency issues, and integration problems with video management software (VMS).Implement backup and recovery procedures for video archives to prevent data loss.HCI Infrastructure Design and OperationsDesign, deploy, and maintain hyper-converged infrastructure (HCI) clusters supporting CCTV and core venue services.Configure and manage virtualization platforms (e.g., Hyper-V, VMware) for scalable video and infrastructure workloads.Optimize cluster resources, including shared storage (SAN/NAS) and network load balancing for video streaming and infrastructure services.Perform firmware and software updates for HCI nodes.Ensure high availability and rapid failover for mission-critical systems.High-Availability Infrastructure DesignDesign and maintain failover clustering and Always On availability groups for SQL databases supporting CCTV video metadata and storage.Set up and test Windows Server Failover Clustering (WSFC) for redundant CCTV and HCI server nodes.Conduct regular failover drills and recovery time objective (RTO) assessments.Develop and maintain disaster recovery plans specific to surveillance and infrastructure systems.Administer Windows Server environments hosting CCTV and HCI applications, focusing on security hardening, performance tuning, and compliance.Deploy and manage Windows Server roles such as Hyper-V for virtualized environments and Active Directory for user access controls.Apply Group Policy Objects (GPOs) and security baselines, including encryption for video data at rest and in transit.Integrate CCTV and HCI systems with SIEM tools for logging and alerting on security events.Cloud and Infrastructure Services IntegrationIntegrate CCTV and HCI infrastructure with cloud platforms for hybrid storage, backup, and disaster recovery.Manage cloud-based resources (VMs, storage) related to surveillance and infrastructure services.Ensure compliance with cloud security and cost management policies.Support cloud migration and hybrid operations for video and infrastructure workloads.Risk Management and ComplianceIdentify, assess, and mitigate risks related to CCTV and HCI infrastructure.Ensure adherence to data privacy regulations (e.g., GDPR, local surveillance laws) and organizational standards.Collaborate with compliance teams to audit access logs and ensure video data handling meets legal requirements.Document incidents, root cause analyses, and remediation actions for post-event reviews

Contribute to the architectural design of sports solutions and applications with a focus on delivery and deployment. Collaborate with teams to implement innovative and scalable solutions for Facility Management Systems / BMS, Event Applications, Venue Applications, Mobile Applications, integration with third party systems provided by event organizer / venue manager, sports science and data science. Contribute to the end-to-end architecture activities including development of high level solution and application architecture, detailed technical designs, architectural standards and specifications, technical assurance activities, conduct impact analysis for changes made to existing solution in liaison with infrastructure architects, assess and provide recommendations on solutions based on technical and commercial merits, conduct architecture evaluation sessions, ensure that proposed architecture is in line with industry best practice and that solution utilizes appropriate technology, keep up to date with the latest technology and methods and provide expertise within a vast array of software and hardware environments specifically.Solutions and Applications Architecture and DesignConduct end-to-end solution and application architecture activities of implementing event and venue management systems, including development of high-level solution architecture which is scalable and highly available, detailed technical designs, architectural standards and specifications.Conduct solution and application architecture evaluation to ensure that proposed architecture is in line with industry’s best practice and that solution utilizes appropriate technology, keeping up to date with the latest technologySolutions and Applications DevelopmentDevelop detailed solution and application architecture documents for event and venue management systems that provides an overall technical view of the solution and dependencies on other systems and existing infrastructureEstablish software development lifecycle processes and tools.Lead team to apply software development best practises.Responsible for developing and executing capacity simulations on the proposed solution and application architecture to simulate the event and nonevent mode capacity requirements for the solution to ensure optimal systems performance during the event

Responsible for designing, implementing, and managing secure, scalable, and highly available cloud and hybrid-cloud architectures across Azure, Google Cloud (GCP), and on-premises HCI platforms (VMware & Nutanix NCM). The role ensures robust cloud governance, automation, security compliance, and alignment with business and technology objectives.Cloud & Hybrid Architecture DeliveryDesign and implement multi-cloud solutions across Azure and GCP aligned with performance, cost, and scalability requirements.Architect and maintain hybrid-cloud environments integrating on premises data centers with cloud platforms.Design and operate HCI platforms (VMware vSphere, vSAN, NSX-T, and Nutanix NCM/AHV).Lead cloud modernization, migration, and transformation initiatives.Implement and manage Infrastructure as Code (IaC) using Terraform, Bicep, ARM, and GCP Deployment Manager.Develop cloud landing zones, networking architectures, and identity/security integration.Support multi-cloud workload deployment, containerization, and VM-based compute models.Ensure resilient architectures with HA/DR, backup, and failover strategies.Manage daily cloud operations, monitoring, and incident response.Troubleshoot complex hybrid/multi-cloud issues across compute, network, and storage.Review architectural documents, diagrams, and solution designs.Deliver technical design documents, governance frameworks, and presentations.Provide guidance for migrations, including AVS (Azure VMware Solution) and GCVE (Google Cloud VMware Engine)Communication/ DocumentationCollaborate with cross-functional teams to ensure alignment on cloud and hybrid architecture requirements.Create detailed architecture blueprints, cloud standards, and operating procedures.Maintain documentation for cloud deployments, changes, governance, and audit requirements.Participate in design reviews, technical workshops, and knowledge transfer sessionsProblem Solving & OptimizationCollaborate with cross-functional teams to ensure alignment on cloud and hybrid architecture requirements.Create detailed architecture blueprints, cloud standards, and operating procedures.Maintain documentation for cloud deployments, changes, governance, and audit requirements.Participate in design reviews, technical workshops, and knowledge transfer sessions.

Responsible for driving revenue growth by developing and executing strategic sales plans for our client’s IT solutions and services in the sports and entertainment sectors. This role focuses on identifying new business opportunities, building long-term client relationships, and positioning our client as a trusted technology partner for major events and organizations. The Sales Manager will act as a key contributor to the company’s commercial success by aligning client needs with innovative digital solutions, ensuring sustainable growth and market leadership.Sales Strategy & PlanningDevelop and implement sales strategies aligned with the client’s vision and business objectives.Identify new markets and opportunities for IT solutions in the sports and entertainment sectors.Client Acquisition & Relationship ManagementBuild and maintain strong relationships with key clients, partners, and stakeholders.Act as the primary point of contact for client inquiries and ensure exceptional customer experience.Business DevelopmentDrive revenue growth through proactive prospecting, lead generation, and closing deals.Prepare and deliver compelling presentations and proposals to prospective clients.Market IntelligenceMonitor industry trends, competitor activities, and emerging technologies to inform sales strategies.Provide insights and recommendations to senior management for market positioning.Collaboration & CoordinationWork closely with technical teams to ensure proposed solutions meet client requirements.Coordinate with marketing to develop campaigns and materials supporting sales initiatives.Performance & ReportingAchieve assigned sales targets and KPIs.Prepare regular sales reports, forecasts, and pipeline updates for management review.

Responsible for providing technical and solution expertise during the sales cycle to ensure offerings meet customer requirements and deliver maximum value. This role bridges the gap between client needs and technical solutions by designing proposals, conducting demonstrations, and supporting the sales team in winning new business. The Pre-Sales Manager plays a critical role in positioning the organization as a trusted advisor and technology partner for sports and entertainment organizations.Solution Design & Proposal DevelopmentCollaborate with the Sales Manager and Business Development team to understand client requirements and design tailored IT solutions.Prepare detailed technical proposals, RFP responses, and solution documentation.Technical Presentations & DemonstrationsDeliver high-impact presentations and product demonstrations to prospective clients.Articulate technical concepts in business terms to influence decision-makers.Requirement AnalysisConduct detailed requirement gathering sessions with clients and internal stakeholders.Ensure proposed solutions align with client objectives and organizational capabilities.Collaboration with Internal TeamsWork closely with product development, engineering, and delivery teams to validate solution feasibility.Provide feedback to improve solution offerings based on market and client insights.Market & Technology InsightsStay updated on emerging technologies, industry trends, and competitor offerings.Advise sales leadership on innovative approaches to enhance solution competitiveness.Support Sales CycleAssist in pricing strategies, cost estimation, and risk assessment for proposed solutions.Participate in client meetings and negotiations as a technical expert.

We are seeking a skilled System Engineer with hands-on experience in server infrastructure, virtualization, cloud solutions, and enterprise IT operations. The ideal candidate will manage, configure, and maintain multi-vendor server environments while ensuring high availability and performance.Key Responsibilities:Install, configure, and maintain multi-vendor rack and blade servers.Manage and troubleshoot blade/rack server infrastructure.Deploy and configure various hypervisors, including VMware and Microsoft Hyper-V.Perform day-to-day operations for server and virtual machine management.Install and configure Windows Server operating systems (2016/2022).Deploy and manage Microsoft services including Active Directory, DHCP, DNS, SCVMM, SQL, Windows Cluster, and SCCM.Install and configure antivirus solutions across server and client environments.Install and manage Linux operating systems.Administer Office 365 and related services.Handle SAN/NAS storage operations and management.Oversee backup operations and ensure data integrity.Work with various cloud platforms such as Azure, AWS, and GCP.Required Skills & Qualifications:Bachelor’s degree in Computer Science, Information Technology, or a related field.5+ years of relevant experience in server and virtualization administration.Strong understanding of Windows and Linux operating systems.Experience with Microsoft services and Office 365 administration.Knowledge of storage systems (SAN/NAS) and backup operations.Familiarity with cloud platforms (Azure/AWS/GCP) is a plus.Strong problem-solving, troubleshooting, and communication skills.Preferred Certifications (Optional):Microsoft Certified: Azure Administrator or Azure Solutions ArchitectVMware Certified Professional (VCP)CompTIA Server+, Linux+, or equivalent

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelistsResponsibilitiesGreet and assist customers in a courteous and professional manner.Address customer inquiries and provide accurate information about products, services, and promotions.Handle customer complaints and resolve issues in a timely and effective manner.Assist customers in selecting products that meet their needs and preferences.Promote and upsell products and services to enhance customer satisfaction and drive sales.Process sales transactions accurately and efficiently using the point-of-sale system.Stay updated on new product launches, features, and promotions.Ensure the retail store is clean, organized, and well-stocked.Arrange product displays to optimize visual appeal and customer interest.Monitor inventory levels and report low stock or out-of-stock items to the store manager.Collect and report customer feedback to help improve products and services.Participate in training sessions and team meetings to stay informed about company policies and updates.Adhere to company policies and procedures, including security and safety guidelines.Ensure confidentiality and protection of customer information.Work closely with fellow team members and store management to achieve sales goals.Assist with special store events, promotions, and seasonal activities.Manage escalated situations with professionalism and provide customers with effective solutions that align with company policies.QualificationsAt least 5 + years' of relevant work experience.Excellent Customer etiquette and excellent verbal, written, and interpersonal skills.Ability to multi-task, organize, and prioritize work.

We are looking for an experienced Stock Controller to oversee equipment movement, stock monitoring, and inventory accuracy in a dynamic telecom/technical environment. The ideal candidate will have strong coordination skills, an eye for detail, and the ability to manage inventory lifecycles effectively.Key Responsibilities:Manage daily movement of equipment for installation and maintenance activities.Handle IPT phone deliveries and respond to internal requisitions for IPT-related assets.Process equipment recovery (cease) and update inventory records accordingly.Raise Internal Requisitions (IR) using relevant project codes.Conduct weekly visits to the main store, prepare store transfer notes, and ensure accurate stock records.Monitor main store quantities and coordinate with supervisors for stock replenishment (PR).Perform QCR (Quality Control Receiving) for newly received equipment.Manage petty cash purchases for urgent installation/maintenance needs.Prepare periodic stock reports and maintain asset records in line with Asset Management policies.Initiate and process write-offs for obsolete or faulty equipment.Requirements:Diploma or Bachelor's degree in Logistics, Supply Chain, or related field.Minimum of 5 years’ experience in inventory or stock control, preferably in a telecom or technical services environment.Proficiency in inventory and asset management systems.Understanding of local store operations and equipment lifecycle.Familiarity with requisition and procurement procedures.Basic financial handling skills (petty cash, write-offs).Strong organizational and time management skills.Ability to work independently and coordinate across multiple teams.Excellent written and verbal communication skills.

We are hiring experienced TETRA Network Engineers for a project involving the modernization and optimization of a mission-critical TETRA network, including TBS, IBS-MU, RU Repeaters, and all associated passive elements such as antennas, couplers, duplexers, and filters.Key ResponsibilitiesSupervise vendors during site work and special projects.Monitor and troubleshoot TETRA network issues per O&M protocols.Conduct site readiness checks and acceptances for modified TETRA/IBS sites.Manage IBS system implementation, optimization, and coverage.Collect and analyze logs for root cause diagnostics.Coordinate with cross-functional teams (NOC, Transmission, Power, etc.).Maintain spare part inventory and lab testing equipment.Ensure change requests and issue logs are maintained via HPSM or similar tools.Support care meetings, technical committees, and innovation initiatives.Prepare for site visits with proper spares and documentation.Merge activities effectively to optimize field operations.Escalate emergencies promptly and follow up to closure.Share best practices and support peer learning.Required Experience & SkillsEngineer: 7+ years of telecom experience (TETRA or similar systems).Strong understanding of:TETRA systems and IBS solutions.RF tools and indoor signal testing.IP configurations, fault management, and remote support tools.Diagnostic and integration capabilities in telecom environments.Educational & Language RequirementsBachelor’s degree in Electronics & Telecommunications or a related field.Fluency in English (spoken and written) is a must.

Data Services & End-to-End Connectivity, Radio Mobile Networks Monitoring, Incident Management, Broadcasting Services Transmission Support, MPLS, SDH, DWDM SystemsDuties & Responsibilities:• Monitor network operations within a 24/7 shift-based environment• Receive and analyze customer incident tickets; perform initial troubleshooting and escalate as needed• Coordinate with internal teams for resolution and track incidents until closure• Liaise with vendors and international operators when necessary to resolve service-related issues• Conduct root cause analysis on incidents and contribute to proactive network maintenance• Generate standard availability and incident reports• Ensure end-to-end follow-up and closure of trouble tickets, including detailed reporting• Prepare root cause (RFO) and post-incident reports• Initiate and follow through on change requests (CRs) for network modifications and ensure implementation and acceptance• Provide support in monitoring contractual KPIs and ensuring performance targets are metQualifications & Experience:• Minimum of 4 years of experience in a similar role• Strong knowledge of mobile networks, including radio, core, and access components• Preferred exposure to Ericsson radio and Nokia core systems• Familiarity with telecom power systems and rectifier O&M tasks• Experience with access systems (SDH, microwave, fiber)• Good understanding of MPLS and IP networking concepts• Experience in telecom network monitoring and alarm handling• Ability to work with field-level maintenance (FLM) teams for fault troubleshooting• Strong analytical and problem-solving skills• Ability to perform under pressure and meet deadlines• Clear and effective verbal and written communication• Willingness to work extended hours and rotating shifts• Self-driven, goal-oriented, and capable of working independently and within a teamSkills & Tools:• Proficiency in Microsoft Office Suite• Basic computer and IT skills

• Perform L1/L2 initial troubleshooting and incident response• Monitor, analyze, and resolve issues as part of a 24/7 shift-based operation• Receive and analyze incident tickets, resolve where possible or escalate to appropriate technical teams; track incidents through to closure• Liaise with vendors and international partners as needed to resolve issues• Conduct root cause analysis and contribute to proactive maintenance strategies• Generate standard reports on service and incident availability• Follow up on incidents end-to-end and provide closure documentation to stakeholders• Prepare detailed Root Cause Analysis (RCA) and post-incident reports• Support configuration management tasks through NMS systems• Ensure network resilience and contribute to effective disaster recovery planning• Monitor personal KPIs to meet operational performance targets• Support international network operations, including global connectivity (IPLC, ISP, MPLS, cloud networks)• Coordinate international change requests and planned maintenance activities with relevant stakeholders• Oversee vendor performance and support periodic review meetings• Utilize various network and service management tools (e.g., CRM, Service Manager, NMS, Riverbed Steelhead, Spectrum, Nimbra)Qualifications & Experience:• Minimum of 4 years’ experience in a similar role• Diploma in Telecommunications or Engineering, with relevant certifications (e.g., Cisco, POTN, DWDM, SDH)• Solid understanding of telecom network monitoring and alarm management• Experience with field-level fault troubleshooting (FLM)• Strong analytical and problem-solving abilities• Effective written and verbal communication skills• Ability to work both independently and collaboratively in high-pressure environments• Willingness to work flexible hours, including night shifts and extended office hoursSkills & Tools:• Proficiency in Microsoft Office Suite• General IT and computer literacy• Familiarity with ITIL processes

Global Data Services, End-to-End Connectivity (Domestic & International), Broadcasting Transmission Support, MPLS, POTN/DWDM SystemsRole Summary:This role is responsible for the end-to-end monitoring and management of high-priority private networks and services under stringent SLA commitments. The engineer will oversee proactive and reactive operations support, ensuring service continuity, timely resolution of issues, and alignment with defined performance metrics.Duties & Responsibilities:• Perform L1/L2 troubleshooting, incident management, and escalation coordination• Operate within a 24/7 shift-based NOC environment• Analyze and resolve incidents or escalate to appropriate operational teams; follow through until resolution• Liaise with vendors, international carriers, and partners for issue resolution• Conduct root cause analysis and recommend/implement proactive maintenance actions• Generate and maintain service availability and incident reports• Ensure end-to-end incident closure and deliver RCA/post-mortem reports• Prepare weekly/monthly operational performance and SLA compliance reports• Support change management tasks within NMS platforms• Ensure high network resilience and contribute to disaster recovery planning• Track and achieve defined operational KPIs• Coordinate and manage international carrier change requests and planned maintenance• Manage vendor performance reviews and ensure SLA compliance• Support cloud and data center-related operations as required• Lead or assist in video network service delivery using SDH networks, Nimbra, encoders, decoders, IP switches, routers, WAN optimization tools, satellite receivers, and other broadcasting hardware• Oversee submarine cable systems and global NOC operations, ensuring optimal performance of multi-vendor optical systems (Huawei, Nokia, Infinera, Ciena, etc.)• Operate and utilize various network monitoring and service management tools such as CRM systems, Service Manager, NMS, Riverbed Steelhead, Spectrum, and Nimbra SD-WAN solutionsQualifications & Experience:• Minimum 5 years of experience in a similar role• Diploma in Telecommunications or Engineering, with relevant certifications (e.g., Cisco, POTN, DWDM, SDH)• Solid knowledge of telecom network monitoring and alarms handling• Experience coordinating with field-level teams for fault troubleshooting• Familiar with MPLS, IP, and global connectivity services (IPLC, ISP, cloud networks)• Understanding of data center, media cloud, and B2B operations• Familiar with configuration management and change implementation within network environments• Proficient in managing SLAs, performance metrics, and vendor relationships• Strong analytical and communication skills• Able to work in high-pressure, shift-based environmentsSkills & Tools:• Proficiency in Microsoft Office Suite• Strong IT and computer literacy• Familiarity with ITIL practices

The Head of Enterprise Technology is responsible for leading the strategic direction, development, and implementation of technology solutions across the organization. This includes overseeing the technology infrastructure, ensuring security and operational efficiency, and driving innovation to support business objectives. The role also champions the adoption of emerging technologies such as AI, machine learning, and data-driven platforms to future-proof the organisation’s digital capabilities.Accountability & Responsibilities of Role:Strategic Technology LeadershipDevelop and execute a forward-looking technology strategy aligned with corporate goals and digital transformation agendas.Serve as a key member of the executive leadership team, contributing to enterprise-wide strategic planning and decision-making.Identify and evaluate emerging technologies and trends to drive innovation, competitive advantage, and operational excellence.Align technology initiatives with business priorities, ensuring measurable impact on growth, efficiency, and customer experience.Innovation & Emerging TechnologiesSpearhead the identification, experimentation, and enterprise-wide deployment of cutting-edge technologies including AI, machine learning, intelligent automation, and advanced data analytics to drive transformative business outcomes.Champion a bold innovation agenda by establishing innovation labs, incubating high-impact pilots, and fostering a culture of curiosity, agility, and continuous learning across cross-functional teams.Forge and nurture high-value strategic partnerships with leading technology firms, disruptive startups, and top-tier academic institutions to anticipate trends, co-create solutions, and maintain a competitive edge in a rapidly evolving digital landscapeTechnology Governance & Risk ManagementEstablish robust IT governance frameworks, policies, and standards to ensure compliance, security, and ethical use of technology.Oversee cybersecurity strategy and risk management, ensuring resilience against evolving threats.Ensure data privacy, regulatory compliance, and responsible AI practices across all technology platforms.Operational ExcellenceOversee the daily operations of IT, OT, and ET functions, ensuring high availability, scalability, and performance of systems.Implement and monitor KPIs and SLAs to drive service excellence and continuous improvement.Lead enterprise architecture and systems integration to support seamless digital experiences.Talent & CultureBuild and lead a high-performing, diverse technology team with a focus on leadership development, upskilling, and succession planning.Promote a collaborative, agile, and inclusive culture that attracts and retains top technology talent.Champion digital literacy and change management across the organisation.Financial & Vendor ManagementDevelop and manage the technology budget, ensuring cost-effectiveness and ROI on technology investments.Negotiate and manage vendor contracts, ensuring alignment with strategic goals and service quality expectations.Communication & InfluenceCommunicate complex technology concepts to non-technical stakeholders with clarity and impact.Present updates to the board and executive team on technology performance, risks, and opportunities.Act as a visible technology ambassador internally and externally, representing the organisation at industry forums and events.Market Analysis & Insights:Conduct regular research and analysis to identify trends and opportunities.Provide insights and recommendations to the executive team to inform strategic decisions.Stay abreast of new technology developments and emerging technologies that will support the transformation agenda in StarlinkPosition Requirements:Educational Background:Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.Master’s degree (e.g., MBA, MSc in Technology Management) is highly desirable.Work Experience:15+ years of progressive experience in technology leadership roles, with 7+ years in senior or executive positions driving enterprise-wide innovation, digital transformation, and platform modernization.Proven track record in leading the end-to-end transformation of E-Commerce platforms, integrating AI-driven personalization, intelligent automation, and scalable cloud-native architectures to enhance customer experience, operational efficiency, and revenue growth.Demonstrated success in spearheading large-scale, cross-functional innovation initiatives, from concept to deployment, leveraging AI, machine learning, data analytics, and automation to deliver measurable business impact.Deep expertise in emerging technologies, enterprise architecture, cloud ecosystems, cybersecurity, and data strategy, with a strong ability to align technology with strategic business goals.Skilled in building and leading high-performing, multidisciplinary teams, managing multimillion-dollar budgets, and orchestrating complex vendor and partner ecosystems, including startups, academia, and global tech providers.Key Competencies:Delivering Results & Fostering Ownership: Drive for improving business results and attaining higher levels of performance.Leading Teams: Demonstrating the drive required to succeed in a demanding work environment by taking ownership, aligning, building, enabling and inspiring effective teams, not limited to own team. Creating momentum and gaining commitment towards a common goal.Building Customer Value: Gaining insights into internal and/or external customers’ experience. Anticipating their needs and demonstrating concern for satisfying them. Building productive customer relationships. Ensuring clear communication to customers on expectations and beyond.Shaping Strategy: Ability to make sense of complex data, trends and dynamics on continually evolving basis, understand and anticipate the potential impact these may have, and use them to shape the direction of the businessDriving Change: Recognizing and anticipating the need for change. Demonstrating openness, flexibility and support for change, aligning people to move in new and challenging directions. Dealing effectively with uncertainty, and adapting to new situations and ways of working while staying focused, organized and positive.Networking & Influencing Collaboratively: Developing rapport with a diverse range of people. Building and leveraging networks horizontally and vertically. Proactively influencing and persuading others to gain support for initiatives. Maintaining collaborative stakeholder relationships.

Key ResponsibilitiesResolve high-priority and complex incidents with minimal impact and within defined SLAs.Participate in the Problem Management process, offering permanent resolutions.Troubleshoot and analyze issues related to CSM components, monitoring, and network tools.Enhance and maintain operational documentation and contribute to the knowledge base.Coordinate with vendors and product manufacturers to address technical escalations.Recommend upgrades and continuous improvements to maintained systems.Support project implementation teams with engineering expertise when required.Draft and refine operational procedures and SOPs.Stay current with emerging technologies and maintain relevant certifications.Required Experience & SkillsExperience:Minimum 8 years of L3/TAC level support experience in telecom or enterprise IT environments.Technical Skills:Expertise with Monitoring Tools: OBM, NNMi, OMi, SiteScope, SolarWinds, APM, Zabbix.Proficient in Microfocus Applications: OpsBridge, NNMi, OPTIC Reporting, Network Automation.Strong scripting abilities in PERL, SHELL, VB, PowerShell, Kusto, Python.Experience with databases: MS SQL, Oracle, Postgres, Sybase IQ, Vertica.Familiarity with network tools like traffic generators and analyzers.Fine-tuning experience with tools like OBR, NPS, BVD, Airwave, and SiteScope.Skilled in managing onsite technical resources and vendor/customer coordination.Soft Skills:Excellent communication and interpersonal skills.Strong analytical, problem-solving, and documentation abilities.Customer-oriented mindset and ability to perform under pressure.Effective team player with mentoring capabilities.Awareness of ITIL best practices and strong IT literacy.

Role Purpose & Context:The I & M Manager is responsible for overseeing the planning, deployment, maintenance, and optimization of wireless infrastructure across enterprise, telecom, and field network environments. The role ensures robust service delivery across wireless technologies including Wi-Fi, PtP/PtMP microwave links, LTE/5G, IoT networks (LoRaWAN/NB-IoT), and satellite communication while maintaining integration with ISP/OSP systems. This role also supports business growth by driving operational efficiency, maintaining high service quality, and fostering client relationships.Key Responsibilities:1. Wireless Infrastructure ManagementOversee the design, implementation, and troubleshooting of:Enterprise Wi-Fi (802.11ax/ac/n)Point-to-Point / Point-to-Multipoint microwave and mmWave linksPrivate LTE / 5G networksLoRaWAN / NB-IoT for smart infrastructureSatellite communication (e.g., VSAT)Plan and conduct wireless RF site surveysCoordinate with RF engineers for frequency planning, spectrum compliance, and optimization.2. Project & Operations ManagementLead the execution of Wireless and ISP/OSP infrastructure projects with defined scope, timelines, and budget.Develop SOPs for wireless network rollouts and maintenance protocols.Ensure network uptime, performance, and compliance with SLAs.Manage vendors/subcontractors and drive timely completion of assigned wireless and fiber-based projects.3. Cross-Technology IntegrationEnsure seamless coordination between wireless, ISP (structured cabling, routers/switches), and OSP (fiber, copper) domains.Supervise integration of wireless systems with IP networks, cloud services, and edge devices.Support hybrid deployment models across wired and wireless systems for large campuses, smart buildings, and public infrastructure.4. Quality, Compliance & SafetyEnforce safety standards, HSE compliance, and quality assurance for all wireless and field operations.Perform regular audits, equipment testing, and issue resolution.Maintain documentation of network performance, site inspections, and client handovers.5. Team Leadership & DevelopmentLead and mentor field teams and engineers handling wireless deployments.Facilitate training on new wireless technologies, tools, and security best practices.Build a performance-driven culture with clear KPIs tied to uptime, issue resolution, and delivery timelines.6. Business Growth & Client ManagementIdentify wireless-related business opportunities and support proposal creation for enterprise and telecom clients.Liaise with clients on wireless service planning, reporting, and escalations.Collaborate with Pre-Sales, Network Planning, and Business Development for wireless solution design.Qualifications & Experience:Education:Bachelor’s Degree in Electronics, Telecommunications, or equivalent.Equivalent experience may be considered in lieu of formal education.Experience:10–15 years of experience in telecom or enterprise wireless technologies, including:Wi-Fi and RF systemsMicrowave or mmWave linksLTE/5G or wireless backhaulISP/OSP infrastructure integrationTechnical Skills:Wireless standards (IEEE 802.11, 3GPP LTE/5G)RF design and troubleshooting tools.Wireless security protocols (WPA3, RADIUS, VLAN segmentation)PtP/PtMP network design using Ubiquiti, Cambium, or similarISP/OSP: structured cabling, fiber termination, FTTxSoft Skills:Strong leadership, analytical thinking, and decision-makingExcellent stakeholder communication and coordinationAbility to manage dynamic, high-pressure environmentsCertifications (Preferred):CWNA (Certified Wireless Network Administrator)CWSP/CWDP/CWAP (advanced wireless certs by CWNP)PMP or equivalent project management certificationWork Environment:Office and field-based, with frequent site visitsQatar Driving License requiredAble to lead projects across urban and remote areas

Key Responsibilities:✅ Platform implementation & support: Credit Control, Number Management, GIS Integration, NWI, Treasury Ops, Prepaid Activation, Premium Dealer Systems✅ Product Development: SIM lifecycle, Voucher systems, Sales stock & commissions✅ Network & Number Management: Full lifecycle & service identifiers✅ Treasury & CRM: Reconciliation, dashboards, vendor coordination, CRM customization✅ Development & Maintenance: Technical design, Level 3 support, security compliance

• Coordinate and execute System Integration Testing (SIT) across impacted IT platforms and core networks for relevant projects/products.• Support and enhance test automation and tools to expedite SIT and performance-related testing.• Lead and manage SIT activities, ensuring tests are completed error-free and on time.• Establish a SIT team by nominating members from all impacted platforms, ensuring development teams remain separate to maintain objective testing.• Implement testing objectives and develop test cases based on department blueprints and SIT processes, involving key stakeholders (Project Managers, Platform Teams, Network Teams, Marketing, etc.).• Prioritize, schedule, and monitor testing activities in coordination with the Data Centre.• Produce and disseminate detailed test reports, highlight gaps/errors, and make recommendations for improvement.• Further develop regression testing tools for end-to-end services.• Ensure effective implementation of testing guidelines, interfaces, and processes.• Provide timely SIT status updates and escalate key issues to all relevant stakeholders.• Submit periodic reports on all SIT activities.• Proven experience in Telecom Software Testing and OSS/BSS products.• Ability to work at both high-level solution architecture and detailed technical levels.• Proficiency in Java, Unix, Shell Scripting, Perl, Oracle SQL, PL/SQL; knowledge of Python, Angular, C++, and PHP is a plus.• Experience with protocols like RADIUS, DIAMETER, LDAP, SPML, SOAP, XML, SMPP, HTTP, and DNS.• Familiarity with mobile and enterprise test automation frameworks.• Strong troubleshooting skills across complex IT and core network solutions with multiple subsystems.• Good understanding of CRM, Online Charging, Billing, Policy Control, AAA, Roaming, Provisioning, and Digital Channels.• Quick learner with the ability to work well under pressure.• Strong presentation and communication skills.• Highly organized, proactive, and capable of independent work.

Platform Implementation & Support:Implement and support enterprise applications for:Credit Control ManagementNumber Management & GIS IntegrationSupply Chain & Network Inventory ManagementTreasury operations and collectionsPrepaid activation & dealer systemsRouting and validation for fixed-line servicesSIM & Voucher Management:SIM lot ordering, quality testing, encryption/decryptionLoad and configure SIM types (Nano, Micro, etc.)Generate and validate voucher serialsPrepaid Activation & Commissioning:Validate pre-activation cyclesEnsure sales stock availabilityQA of SIM batches & commission system integrationVoucher tracking and reconciliationNetwork & Number Management:Number lifecycle management and ETR module accessMaintain consistency between CRM and network identifiersConfigure number portability and support IPTV/FTTH servicesTreasury Operations:Reconcile payment channels, automate treasury opsCreate dashboards & coordinate with third-party vendorsCustomize CRM tools per process specsDevelopment & Technical Support:Handle in-house development, technical design, change requestsProvide Level 3 support for CRM & application platformsAssist business units in service portfolio developmentEnsure compliance with security & revenue assurance policiesSolution Design & Performance Management:Act as SME for design methodologies and architectureIdentify testing strategies and manage KPI reportingRequired Skills & Qualifications:Education: Bachelor's in Computer Science / IT or related fieldExperience: Minimum 5 years in IT, with solid experience in Telecom B/OSS (CRM EBS)

The GRC Specialist shall possess a deep understanding of the complexities involved in managing risk, ensuring compliance with local regulations and industry standards, and developing robust governance frameworks within the fast-evolving telecommunications landscape.1. Governance:o Develop and implement security policies: Ensure that the organization has up-to-date, effective information security policies, standards, and procedures aligned with business goals and industry standards.o Establish security governance frameworks: Design and maintain a governance structure for information security that supports organizational objectives, risk management, and compliance initiatives.o Report to senior leadership: Regularly report to executive leadership (e.g., CISO, CIO, Board of Directors) on security governance, risk assessments, and compliance matters, offering actionable insights as needed.2. Risk Management:o Conduct risk assessments: Identify, assess, and prioritize security risks to the organization’s information systems, data, and operations. This includes conducting threat assessments, vulnerability assessments, and impact analyses taking into account the threat landscape in a rapidly changing telco environment.o Implement risk mitigation strategies: Develop and implement strategies to reduce risks to an acceptable level, using various controls (technical, administrative, physical) and monitoring.o Continuous Risk Monitoring and Security Risk Register Maintenance: Continuously monitor the risk landscape to identify new and emerging risks while tracking and updating the Security Risk Register. Coordinate with risk owners for timely closure of identified risks and communicate their status and updates to relevant stakeholders to support informed decision-making.o Risk Acceptance Management: Manage and maintain the full cycle of Risk Acceptance Forms by assessing and documenting risk deviations, monitoring compliance, and ensuring effective communication with the risk owner to uphold organizational risk management standards.3. Compliance:o Ensure regulatory compliance: Monitor and ensure that the organization complies with relevant laws, regulations, and industry standards (e.g., QCB, NIA, PCI-DSS, ISO 27001, etc.).o Develop compliance programs: Create and manage internal compliance programs to track compliance with security regulations and internal policies.o Prepare for audits, assessments and certification: Prepare for and manage internal and external audits, certifications, and assessments. This includes coordinating with auditors, gathering evidence, ensuring timely responses to audit findings, and facilitating the closure of those findings.o Track compliance KPIs: Develop and track Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs) to assess compliance and security effectiveness.4. Policy and Documentation Management:o Document security processes and procedures: Develop, implement, and maintain comprehensive documentation related to security governance, risk management, and compliance processes inline with the requirements of Ooredoo Financial Services.o Policy updates and review: Regularly review and update security policies, procedures, and standards to ensure they remain relevant and effective.5. Security Awareness Program:o Develop and implement security awareness program: Develop and implement a security awareness program that will educate employees on the identification and prevention of information security threats to foster a strong security culture within the organization.6. Identity and Access Management:o User Access Reviews: Support Identity and Access Management (IAM) program by collaborating with cross-functional teams to conduct user access cleanups and user access reviews, ensuring compliance with security policies and adherence to access management best practices.

Secure Software Development:· Integrating security into SDLC: Ensure information security requirements are incorporated into every phase of the Software Development Life Cycle (SDLC), from design and development to deployment and maintenance.· Secure coding practices: Enforce secure coding practices across development teams, ensuring that developers adhere to best practices for writing secure code.· Code reviews: Conduct and support manual or automated code reviews, focusing on identifying potential vulnerabilities such as SQL injection, cross-site scripting (XSS), and buffer overflows.Security Testing:· Penetration testing: Perform regular penetration tests on applications to uncover exploitable vulnerabilities and identify weaknesses that could be targeted by attackers for various fintech products and services.· Security testing automation: Implement automated security tests (e.g., static code analysis, dynamic application security testing (DAST), interactive application security testing (IAST)) into CI/CD pipelines.· Security audits: Conduct periodic security audits to verify the adherence of applications to security best practices and regulatory standards (QCB, NIA, PCI DSS, ISO 27001).Vulnerability Management:· Identify vulnerabilities: Use static and dynamic analysis tools, manual testing, and penetration testing techniques to identify and prioritize vulnerabilities in fintech applications, payment systems, banking platforms and mobile wallets.· Prioritize and remediate: Work with development teams to prioritize and resolve vulnerabilities, ensuring that critical vulnerabilities are fixed as quickly as possible.· Track vulnerabilities: Continuously monitor, track, and document vulnerabilities through a central management system to ensure they are addressed within a timely manner.Threat Modeling and Risk Assessment:· Conduct threat modeling: Perform threat modeling exercises, identify potential attack vectors, and assess the security posture of applications inline with the changing threat landscape of a fintech application.· Risk assessment: Analyze security risks based on identified vulnerabilities and assess the potential business impact of exploitation.Incident Response and Remediation:· Incident response: In the event of an application-related security incident or breach, take lead in investigating, containing, and remediating the issue.· Post-incident analysis: Conduct post-mortem analyses of incidents to identify root causes, improve security practices, and prevent future occurrences.Compliance and Standards Adherence:· Regulatory compliance: Ensure that applications meet relevant security standards and compliance requirements (e.g., QCB, NIA, PCI-DSS, ISO 27001).· Security frameworks: Implement security frameworks such as OWASP Top 10, SANS CWE, and NIST to guide secure application design and development.Tooling and Automation:· Security tool management: Select, configure, and manage security tools for code scanning, vulnerability management, and penetration testing (e.g., static application security testing (SAST), dynamic application security testing (DAST), software composition analysis (SCA)).CI/CD pipeline integration:Integrate security testing into the CI/CD pipeline to automate security checks and prevent vulnerabilities from reaching production environments.

Microsoft Systems & Server AdministrationManage Microsoft Windows Server environments (2012 R2, 2016, etc.).Patch management and reporting for all servers.Active Directory & ADFS administration.Hypervisor management (VMware, Oracle VM).SCCM and antivirus solution administration.Manage Azure Cloud services, O365, Citrix DaaS, and Defender suite.Backup & RecoveryAdminister and maintain enterprise backup solutions (HP, IBM, Cloud).Troubleshoot job failures, perform quarterly test restores, and manage backup documentation.Forecast storage requirements and coordinate license renewals.Storage & SAN ManagementConfigure RAID, LUNs, Zoning, and Multipathing.Storage array administration, volume expansions, and Azure storage management.Collaborate with vendors for firmware upgrades and issue resolutions.Required Skills & Qualifications:Bachelor’s or master’s degree in computer science or equivalent.10+ years of IT experience with 4+ years in a relevant Microsoft systems role.Relevant Microsoft certifications (preferred).Strong knowledge in Azure, VMware, SAN, and Backup solutions.Excellent communication, problem-solving, and documentation skills.Ability to work independently and as part of a team, including flexible/non-standard hours.

Installation, configuration, and administration of:WebSphere Application Server (V9.x)HCL Portal Server / WCM (V9.x)IBM BPM / BAW (V8.6.x / V20.x)IBM DataPower (V10.x)Middleware troubleshooting, performance tuning, and deployment support.Production support for HCL Portal, BPM and DataPower environments.Set up and administration of Portal Horizontal Clusters and version upgrades/migrations.BPM server management – Process Center, Process Server, JVMs.LDAP integration, IBM HTTP Server configuration and SSL certificate handling.OpenShift administration, Cloud Pak installation, and container orchestration.Hands-on with AAA policy customization, domain/user management, logging, and migration of services across environments.· � Technical Skills Required:· Primary Tools/Platforms: ✔ WebSphere Application Server (V9.x) ✔ HCL Portal Server & WCM (V9.x) ✔ IBM BPM/BAW (V8.6.x/V20.x) ✔ IBM DataPower (V10.x)· Secondary Skills: ✔ IBM Security Directory Server (LDAP) ✔ IBM HTTP Server ✔ RedHat OpenShift Container Platform (V4.12) ✔ Linux OS Administration ✔ Cloud Pak for Integration (Preferred)Qualifications & Certifications:Bachelor’s or master’s degree in computer science or equivalent.Relevant middleware certifications preferred.

Lead and manage end-to-end delivery of complex IT projects across Infrastructure, Applications, and Cloud environments.Develop, maintain, and update comprehensive project documentation including project charter, risk register, budgets, timelines, and staffing plans.Set and track project milestones, manage potential delays, and realign schedules and expectations as needed.Establish and execute communication plans, ensuring timely updates to stakeholders and team members.Collect, analyze, and summarize project data to prepare periodic status reports.Assign responsibilities and manage the workflow of the project team.Oversee daily operations and address stakeholder queries in a timely manner.Conduct performance evaluations and manage project team performance constructively.Address and resolve disciplinary issues in accordance with company policy.Collaborate with stakeholders to define project scope, deliverables, success criteria, risks, blockers, and resource requirements.Ensure all project activities remain within scope, budget, and schedule while maintaining quality standards.Create and distribute essential project artifacts including charters, schedules, and budget reports.Maintain routine communication with management, customers, and team members, and act on feedback.Ensure compliance with all legal and regulatory project requirements.Monitor subcontractor activities and manage third-party vendor performance.Lead regular status review meetings involving internal teams, vendors, and clients.Provide training, mentoring, and conflict resolution to project teams.Troubleshoot and resolve technical and operational project issues.Desired Candidate ProfileDemonstrated success in a similar role managing complex technology projects.Excellent written and verbal communication skills.Ability to present complex technical concepts clearly and concisely.Self-motivated with a strong desire to learn and adopt new technologies.Flexible to work during non-standard hours as required.Strong team player with the ability to work independently.Excellent analytical and problem-solving abilities.Proactive, detail-oriented, and results-driven.

➢ Update and resolve the incidents and requests in the ticketing system with proper description and maintain the SLA.➢ Providing technical support to end-users, both in-person and remotely.➢ Troubleshooting and resolving hardware and software issues.➢ Installing and configuring computer hardware and software.➢ Setting up and maintaining networks and connectivity for devices.➢ Collaborating with other IT professionals to resolve complex issues.➢ Creating and maintaining technical documentation and manuals.➢ Monitoring system performance and identifying potential issues.➢ Providing support to end-users on the proper use of hardware and software.➢ Conducting system upgrades and updates.

Prepare and manage project schedules and reports using Primavera P6.Track project progress and cost performance based on project plan data.Ensure accurate data entry into systems for reliable Earned Value (EV) reporting.Identify planning-related issues and develop practical solutions.Follow planning governance processes and reporting standards.Conduct plan health checks (e.g., Data Quality Checks, DCMA 14-Point Schedule Assessment).Lead coordination with external planning teams.Use planning tools like Primavera P6, Asta Powerproject, and 4D integration software.Integrate project timelines with 3D design models per client requirements.Schedule and integrate MEP (Mechanical, Electrical & Plumbing) activities within BIM models.Support sales/client teams by providing project planning insights during client calls.Analyze project data using Microsoft Power BI, Power Apps, and Excel.Prepare regular progress reports for internal and client use.Monitor team productivity and track deadlines to ensure timely delivery.Work closely with internal and external stakeholders in a front-facing role.Skills & Experience Required:4-5 years of relevant experience in project planning and scheduling.Proficiency in Primavera P6 – Mandatory.Strong working knowledge of Excel, with ability to manage and analyze large datasets.Familiarity with PM&C (Project Management & Control) procedures and tools.Solid understanding of construction industry practices, particularly in MEP planning.Experience in Data Center projects is an added advantage.Ability to work collaboratively with diverse teams and manage stakeholder interactions.Good understanding of problem-solving techniques and project control methodologies.Education:Bachelor’s Degree in Engineering (Mechanical, Electrical, Civil, or related field preferred).