Serve as the initial contact for all clients, establishing a positive and professional first impression.
Respond promptly to client calls and emails, addressing their questions and concerns within designated timelines.
Client Communication & Follow-ups
Conduct daily follow-ups through calls, emails, or WhatsApp with clients on their ongoing projects, ensuring transparency and timely updates.
Update client interaction and project status in the company’s CRM or relevant software without fail.
Order Processing & Actionable Follow-ups
Act on new order forms received from the team, ensuring immediate processing and alignment with client expectations.
Actively participate in client strategic planning processes, contributing to tailored solutions and service strategies.
Report Compilation & Maintenance
Compile and maintain client-specific reports for performance tracking, project milestones, and service outcomes.
Regularly update client portfolios to reflect current project statuses and other pertinent information.
Portfolio Management
Oversee a client portfolio of approximately 70-80 clients, maintaining strong professional relationships and delivering a high level of customer service.
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