· Attending to inbound\outbound calls of customers and addressing the customers

· Handling customer escalations & deal with customer complaints within that TAT

· Attaining retention targets as defined on monthly basis

· Apply skills to minimize order cancellation and maximize customer retention/service activation.

· Apply skills to maximize customer satisfaction indicators, including quality assurance scores.

· Up-sell our qualified customers to increase the level of service provided

· To ensure services are provided during the subscription period (Arranging FMC)

· Maintaining TAT to respond to customer queries with the support of Fresh desk

· Liaising with Technical/Mentor/MIGT team to provide necessary support for the customers

· Attain customer satisfaction by providing timely services

· Follow the timely instructions from immediate supervisor and report on daily basis

· Customer Retention

Fluency in Arabic is must.