Roles & Responsibilities
- Having experience working on Zendesk
- Handle customer inquiries and complaints through phone, email, or chat in a professional and efficient manner.
- Provide accurate, valid, and complete information to customers.
- Build sustainable relationships with customers through open and interactive communication.
- Resolve customer issues by investigating problems, developing solutions, and making recommendations to management.
- Follow communication procedures, guidelines, and policies.
- Maintain customer databases by entering, verifying, and updating customer information.